Help selecting seat on award ticket
Dec 18, 2015, 2:00 pm
#1
Original Poster
Join Date: Sep 2013
Posts: 18
Help selecting seat on award ticket
I booked an award ticket (business class) through United with some of the flights on Thai. I'm trying to select my seats, and it looks like the Thai US Los Angeles office closed, so the old phone number no longer works. What's the quickest way to select seats now without calling Thailand? I only have my united confirmation number, not the Amadeus one for Thai's website. Thanks in advance.
Dec 18, 2015, 2:16 pm
#2
Join Date: Jul 2008
Location: IAH
Programs: UA 1K on final to 2MM
Posts: 144
you should be able to log in to your Mileage Plus account and view the reservation and get the confirmation number assigned by TG. then go to the manage my booking tab on the Thai website and sign in. It may take a day or two for the Thai confirmation number to show up in the Mileage Plus account, if you don't want to wait just call UA and ask for the Thai confirmation number. if you can't access the seat info through the Thai website, just call the 800 number with the Thai confirmation number and tell them what seats you would like to chose.
Dec 18, 2015, 3:21 pm
#3
Original Poster
Join Date: Sep 2013
Posts: 18
you should be able to log in to your Mileage Plus account and view the reservation and get the confirmation number assigned by TG. then go to the manage my booking tab on the Thai website and sign in. It may take a day or two for the Thai confirmation number to show up in the Mileage Plus account, if you don't want to wait just call UA and ask for the Thai confirmation number. if you can't access the seat info through the Thai website, just call the 800 number with the Thai confirmation number and tell them what seats you would like to chose.
There's no longer a Thai 800 number, only their number in Thailand, which I'm trying to avoid having to call.
Dec 18, 2015, 3:32 pm
#4
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Use the Australia or UK e-mail address from the TG website.
Dec 18, 2015, 3:48 pm
#6
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Dec 19, 2015, 12:25 pm
#7
Join Date: Feb 2015
Posts: 102
Dec 19, 2015, 3:29 pm
#8
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For what it's worth, I had the same issue and emailed: [email protected] and received a response 2 days later.
Dec 26, 2015, 5:32 pm
#9
Join Date: Jul 2008
Location: IAH
Programs: UA 1K on final to 2MM
Posts: 144
"Unfortunately I don't see the PNR number anywhere on United, and when I called, they said they don't have it."
sign in to your MP account and view the reservation. at the top of the page just underneath the UA confirmation number is a link that opens with the confirmation numbers of the airlines other than UA within the same reservation. if you are unable to do this then call UA, it certainly has the Thai confirmation number.
sign in to your MP account and view the reservation. at the top of the page just underneath the UA confirmation number is a link that opens with the confirmation numbers of the airlines other than UA within the same reservation. if you are unable to do this then call UA, it certainly has the Thai confirmation number.
Dec 26, 2015, 7:59 pm
#10
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"Unfortunately I don't see the PNR number anywhere on United, and when I called, they said they don't have it."
sign in to your MP account and view the reservation. at the top of the page just underneath the UA confirmation number is a link that opens with the confirmation numbers of the airlines other than UA within the same reservation. if you are unable to do this then call UA, it certainly has the Thai confirmation number.
sign in to your MP account and view the reservation. at the top of the page just underneath the UA confirmation number is a link that opens with the confirmation numbers of the airlines other than UA within the same reservation. if you are unable to do this then call UA, it certainly has the Thai confirmation number.
TG confirmation numbers typically are not available through UA, either on the online reservation or by calling.
There's a reason we always advise people to call or e-mail TG in this situation.
Dec 27, 2015, 7:10 pm
#13
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Thus my prior statement that "TG confirmation numbers typically are not available through UA."
Oct 14, 2016, 1:14 am
#14
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Yes YMMV. And your experience is very much the outlier. I've booked 8-10 TG awards through UA in the past three years (most recently about a month ago) and the TG confirm has never been available through my UA itinerary.
Thus my prior statement that "TG confirmation numbers typically are not available through UA."
Thus my prior statement that "TG confirmation numbers typically are not available through UA."