How can I Unsubscribe from a forum? Related issues.
Jan 12, 2009, 10:32 am
#1
Original Poster
Join Date: Jan 2007
Location: YYZ
Programs: AC*SE 2MM, Asia Miles, SPG Gold (life), HH Gold, Golden Circle Jade
Posts: 1,068
How can I Unsubscribe from a forum? Related issues.
On My Flyertalk, the Unsubscribe link (at least for me) renders directly below the name of the forum by perhaps 2 pixels. It is incredibly easy to click this by mistake, and I do so regularly. It then doesn't even confirm user intention to do something destructive, so the result is unintentional unsubscribe and then having to go find the forum again and re-subscribe. I recommend three things:
1) Remove unsubscribe from that page, or move it somewhere less easy to accidentally trigger
2) Use a:hover or similar to make a visible indication to the user that the wrong thing might be clicked
3) Confirm the intention to do something destructive like unsubscribe
1) Remove unsubscribe from that page, or move it somewhere less easy to accidentally trigger
2) Use a:hover or similar to make a visible indication to the user that the wrong thing might be clicked
3) Confirm the intention to do something destructive like unsubscribe
Jan 12, 2009, 10:32 am
#2
Original Poster
Join Date: Jan 2007
Location: YYZ
Programs: AC*SE 2MM, Asia Miles, SPG Gold (life), HH Gold, Golden Circle Jade
Posts: 1,068
Usability: Unsubscribe is too easy to press, doesn't confirm
On My Flyertalk, the Unsubscribe link (at least for me) renders directly below the name of the forum by perhaps 2 pixels. It is incredibly easy to click this by mistake, and I do so regularly. It then doesn't even confirm user intention to do something destructive, so the result is unintentional unsubscribe and then having to go find the forum again and re-subscribe. I recommend three things:
1) Remove unsubscribe from that page, or move it somewhere less easy to accidentally trigger
2) Use a:hover or similar to make a visible indication to the user that the wrong thing might be clicked
3) Confirm the intention to do something destructive like unsubscribe
1) Remove unsubscribe from that page, or move it somewhere less easy to accidentally trigger
2) Use a:hover or similar to make a visible indication to the user that the wrong thing might be clicked
3) Confirm the intention to do something destructive like unsubscribe
Jan 12, 2009, 4:14 pm
#4
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
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Mar 26, 2009, 5:03 pm
#8
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
oh, goodie-it's happened to others......i just it was me being bald....
Mar 27, 2009, 9:31 am
#9
Join Date: Apr 2005
Posts: 2,255
In the way of an update, this item is on our list but has to date taken a back seat to other matters deemed more pressing. We appreciate the frustration this causes and agree with all of you that an adjustment to the placement of the link and/or to the validation process would be a valuable usability upgrade for members.
Thank you for your feedback and patience on this issue, and please be assured that, despite appearances, this one hasn't slipped through the cracks.
Thank you for your feedback and patience on this issue, and please be assured that, despite appearances, this one hasn't slipped through the cracks.
Apr 15, 2010, 10:41 am
#12
Join Date: Apr 2007
Location: Upstate NY
Programs: IHG Plat, HH Gold, EZ Pass Plat, Starbucks Gold, Whatever flight is cheapest
Posts: 7,035
I'm bumping this request again because I seem to have fat fingers today and have already accidentally unsubscribed from two forums. With the proliferation of touch screens on phones, it's way too easy to accidentally hit the unsubscribe option.
Apr 15, 2010, 5:50 pm
#14
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Slow mouse can also cause a problem with this. At least once a month I accidentally unsubscribe from a forum.