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-   -   Search problems (https://www.flyertalk.com/forum/technical-support-feedback/787261-search-problems.html)

KevinSours Feb 12, 2008 9:45 am


Originally Posted by ed1 (Post 9234926)
I think the two problems probably stem from the same source, whatever that might be. I've only done some very basic programming, so most of it is over my head too, but I do think we've discovered something that the development folks can use as a starting point.

The phantom page problem is unrelated to search. What happens is that VB stores the thread lengths rather than recalculate them every time they are needed. That means the stored length needs to get updated every time a post is added or removed from a thread. For reasons that aren't entirely clear to me the stored length can get out of sync with the actual length of the thread*. Paging goes off the stored length, so if that is larger than the actual length then there will be a page on the picklist that isn't really there. At least that's the usual cause of things.
Kevin

*There are lots of ways to add, deleted, and or move posts -- probably one of them doesn't correctly update the length.

SkiAdcock Feb 12, 2008 9:50 am


Originally Posted by FlyinHawaiian (Post 9234418)
Speaking soley as a member and not as a volunteer moderator, I am a little disturbed by the lack of civility shown by some on this thread (and other related ones). I share everyone else's frustrations over the lack of a functioning search engine, but I don't see how name-calling and throwing general abuse at those working at fixing the problem is going to help any. If anything, I think it reflects badly on us. I do want to thank those who have posted constructive advice; I've found it to be of great help.


Totally agree with the above. Well said flyinhawaiian.

Cheers.

JOUY31 Feb 12, 2008 9:53 am


Originally Posted by SkiAdcock (Post 9237761)
Totally agree with the above. Well said flyinhawaiian.

Cheers.

Fully agree ^

SAT Lawyer Feb 12, 2008 10:35 am

The new search engine is virtually useless. Let me give you a quick example. I was trying to point another FlyerTalker to the recent thread in the NZ forum regarding the discontinuation of service between LAX and NAN. The title of the thread is "Air NZ terminates NAN-LAX." It was started on January 23, 2008. When I used the IB search and search the NZ forum where it is housed and query "NAN" and "LAX" as a title search, this is what I get:

Score Thread / Thread Starter Posted Forum
100%
Quick Review - Air Pacific LAX to NAN on NZ Code Share
Internaut
07/07/2007 23:19:35 Go to last post
Forum: Air New Zealand Air Points

60%
EK studies AKL hub, possible AKL-LAX/SFO/NAN/EZE route
jiml1126
02/22/2004 21:36:00 Go to last post
Forum: Air New Zealand Air Points

60%
How are the 763's on NAN-LAX ?
MAN Flyer
05/28/2004 15:06:11 Go to last post
Forum: Air New Zealand Air Points

60%
anz lax to nan
ualflier
06/12/2005 15:38:32 Go to last post
Forum: Air New Zealand Air Points

60%
LHR-LAX-NAN new interiors?
Frequent flyer 101
07/02/2005 23:02:45 Go to last post
Forum: Air New Zealand Air Points

60%
LAX-NAN arr. 3am? What to do? where to go?
me4tux
04/21/2006 23:52:19 Go to last post
Forum: Air New Zealand Air Points

60%
NZ21 LAX-NAN-AKL via HNL today?
Kiwi Flyer
07/27/2006 18:22:30 Go to last post
Forum: Air New Zealand Air Points
The thread I want is nowhere in the results even though the search query should nail it and it is the most recent thread that should be responsive to that query. :confused:

Searching "NAN" in the title, limiting the search to the NZ forum, and asking the results to be sorted by date is no better. The search engine seems to think that the most recent hit is a thread from August 30, 2007, entitled "NAN/RAR route." :confused:

Without a useful and credible search engine, maximizing the vast knowledge accumulated and stored in FlyerTalk is a virtual impossibility. It is the equivalent of having an unabridged dictionary with entries that are ordered randomly rather than alphabetically. :td:

KevinSours Feb 12, 2008 10:48 am


Originally Posted by SAT Lawyer (Post 9238029)
I was trying to point another FlyerTalker to the recent thread in the NZ forum regarding the discontinuation of service between LAX and NAN. The title of the thread is "Air NZ terminates NAN-LAX." It was started on January 23, 2008. When I used the IB search and search the NZ forum where it is housed and query "NAN" and "LAX" as a title search, this is what I get:

This is the kind of feedback that is most useful to us. In this particular case, we are still rebuilding the index from the problems yesterday and there are roughly 500k posts left to index. I'll follow up when that's complete and see if that was the problem.
Thanks,
Kevin


Edit: Indexing is complete and the thread you mentioned is now showing up for a search on "NAN LAX"

KevinSours Feb 12, 2008 11:06 am


Originally Posted by oklAAhoma (Post 9235264)
On the other hand, if as stated upthread, these scores don't mean much in an absolute sense, I'm still curious why they are being displayed.

I wasn't involved in that particular discussion, so I can't answer the question directly. The general approach was to display all of the information available for a given result set. Its obviously caused a lot of confusion, but I'm not sure that looking into its removal is at the top of anybody's priority list.
Kevin

ed1 Feb 12, 2008 3:18 pm


Originally Posted by linsj (Post 9236920)
I tried to search within a thread this morning; but the result was that thread, not individual postings with my search term.

Did you follow cheepneezy's advice to jpdx, or is that not working for some reason?

BTW, the default for this search should be changed to display the posts on this, as soon as they can get to it.


Originally Posted by jpdx (Post 9223997)
Is there a solution to this problem: When I search within a thread (e.g., the RA experience thread) for a specific keyword (e.g., Seoul), the results screen brings up the same thread, but not the individual posts that include the search word.


Originally Posted by cheepneezy (Post 9224616)
JPDX - Click on Search This Thread, and choose Advanced Search.Enter Seoul as the keyword and then Show Results as "posts".


ed1 Feb 12, 2008 3:50 pm


Originally Posted by KevinSours (Post 9237719)
The phantom page problem is unrelated to search. What happens is that VB stores the thread lengths rather than recalculate them every time they are needed. That means the stored length needs to get updated every time a post is added or removed from a thread. For reasons that aren't entirely clear to me the stored length can get out of sync with the actual length of the thread*. Paging goes off the stored length, so if that is larger than the actual length then there will be a page on the picklist that isn't really there. At least that's the usual cause of things.
Kevin

*There are lots of ways to add, deleted, and or move posts -- probably one of them doesn't correctly update the length.

Thanks for clearing up the reasons for the phantom page phenomenon.

We weren't speculating that the cause of it had anything to do with search, rather that the cause of it might also be the cause of search returning results in "My Threads" from our posts which were deleted from threads. Lin821 found the post count in "My Threads" didn't agree with that which is displayed with the user information under the user name to the left of posts in the forums.

The normal partially displayed posts that show up in "My Threads" included those that were "deleted" - each of which linked to the forum at the place where the deleted post used to be.

We were wondering why they were still showing up in "My Threads" and why they were included in the total post count in "My Threads" - also, even more importantly, if these "deleted" posts were visible to anyone using the search for all threads by that user.

KevinSours Feb 12, 2008 5:17 pm


Originally Posted by ed1 (Post 9240194)
The normal partially displayed posts that show up in "My Threads" included those that were "deleted" - each of which linked to the forum at the place where the deleted post used to be.

We were wondering why they were still showing up in "My Threads" and why they were included in the total post count in "My Threads" - also, even more importantly, if these "deleted" posts were visible to anyone using the search for all threads by that user.

The two issues are likely unrelated. I'm not 100% where the "My Threads" features you are referring to is located. The IB search shares almost no logic with the core VB application so it isn't likely to be affected by VB bugs.

However, we did have a problem with deleted posts showing up in the search. That should, at this point be fixed (note that moderators and others who can see deleted posts will see them in search as well). If people are still seeing deleted posts please let me know.
Kevin

oklAAhoma Feb 12, 2008 5:21 pm


Originally Posted by KevinSours (Post 9238241)
I'm not sure that looking into its removal is at the top of anybody's priority list.

Now that I can certainly understand. :)

Kiwi Flyer Feb 12, 2008 5:54 pm


Originally Posted by KevinSours (Post 9237648)
The change was made because the old search makes the board unusable -- see http://www.flyertalk.com/forum/showthread.php?t=775117. This is not a problem unique to flyertalk, BTW. After VB boards get to a certain size, the internal search starts having problems.
Kevin

According to www.big-boards.com, FT is only 57th biggest VBulletin board listed, with the largest more than 10 times FT's size. How does search work on those much larger boards?

ed1 Feb 12, 2008 5:56 pm


Originally Posted by KevinSours (Post 9240645)
The two issues are likely unrelated. I'm not 100% where the "My Threads" features you are referring to is located. The IB search shares almost no logic with the core VB application so it isn't likely to be affected by VB bugs.

However, we did have a problem with deleted posts showing up in the search. That should, at this point be fixed (note that moderators and others who can see deleted posts will see them in search as well). If people are still seeing deleted posts please let me know.
Kevin

Sorry, my mistake (although basically the same place), that should have been My Posts: Quick Links>My Posts.

KevinSours Feb 12, 2008 6:17 pm


Originally Posted by Kiwi Flyer (Post 9240851)
According to www.big-boards.com, FT is only 57th biggest VBulletin board listed, with the largest more than 10 times FT's size. How does search work on those much larger boards?

I checked two of the top three just now. The top board has search restricted to paid members. The third has only google search enabled. I didn't feel like handing my email to SomethingAwful...

Do you actually know of a large VB board that uses the internal VB search?
Kevin

lin821 Feb 12, 2008 7:32 pm


Originally Posted by KevinSours (Post 9240645)
...we did have a problem with deleted posts showing up in the search. That should, at this point be fixed....If people are still seeing deleted posts please let me know.

As far as I can tell, it's still not fixed. I am still seeing at least two deleted posts that would take me to the phantom thread page when I click on the links within each individual post (Quick Links/My Posts).


Originally Posted by KevinSours (Post 9240645)
The two issues are likely unrelated. I'm not 100% where the "My Threads" features you are referring to is located. The IB search shares almost no logic with the core VB application so it isn't likely to be affected by VB bugs.

As I was saying I was not sure the problems were part of the current search feature. Search problem or not, they need to be fixed (eventually, I guess.). If the problems I am experiencing are not among the top priorities, I'll understand. I know you guys have a "bigger fire" to put out for the moment being. But I will appreciate the acknowledgement that your tech team will work on it. That's whole beauty of providing feedback to IT folks, isn't it? :)

ed1 and I both weren't sure whey behave the way they are. I am not a IT person myself. I can only report to your tech team so you guys can examine and fix the problems. (Problem Reports in details: here, and here, or post#128 for ed1's summary post). Our logic was it was kind of a "sorting" feature from the posts/threads, so maybe was affected by the Search feature since it's not only reflecting inconsistent total post count from an individual user, but it also allows the deleted posts visible to say user.

The "My Threads" (or "My Posts") features are located within the dropdown menu from ""Quick Links." "Quick Links" is located at the top of every page, right next to the "Logout", the same place you see MyFlyerTalk, FAQ, Calendars..etc.

ed1 Feb 12, 2008 9:47 pm

EDIT: Okay, I found more deleted posts from other users that show up in search (but not in the thread) #9038636 and #9034040. This obviously isn't fixed yet.

EDIT 2: Searching for dallas airport westin give me 10 deleted posts, 7 in pg. 1 and 3 in pg. 2.


Originally Posted by KevinSours (Post 9240645)
The two issues are likely unrelated. I'm not 100% where the "My Threads" features you are referring to is located. The IB search shares almost no logic with the core VB application so it isn't likely to be affected by VB bugs.

However, we did have a problem with deleted posts showing up in the search. That should, at this point be fixed (note that moderators and others who can see deleted posts will see them in search as well). If people are still seeing deleted posts please let me know.
Kevin

Here's a case of a duplicate post I asked to be deleted and the original post, both of which show up in succession on Quick Links>My Posts:


Sunday December 30. Flyertalkers and Randy on television

[icon=This post has been deleted]

dupl. please delete



Sunday December 30. Flyertalkers and Randy on television

More MR in the news - [URL="http://www.youtube.com/watch?v=BHoaAsRcXOU&feature=related"]video on youtube.
Both the duplicate (deleted from the thread) and the original (still in the thread) show up in the list, and both links take me to the same place in that thread.

I don't know if anyone else can see my deleted posts in the list of my posts or if, by design, the user only can see their deleted posts in this fashion, but this should be checked out.


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