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FT Premium signup doesn't recognize IF subscription

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FT Premium signup doesn't recognize IF subscription

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Old Oct 6, 2007 | 1:56 pm
  #1  
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Join Date: Aug 2007
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FT Premium signup doesn't recognize IF subscription

I subscribed to the online version of InsideFlyer yesterday using a different username. I've been trying to activate FT premium yesterday and today with no luck, as the system cannot validate my subscription. Will it take a few more days for my subscription to be recognized, or does it sound like there is a technical glitch?
hotelierLA is offline  
Old Oct 8, 2007 | 7:45 am
  #2  
 
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Can't find me?

Originally Posted by hotelierLA
I subscribed to the online version of InsideFlyer yesterday using a different username. I've been trying to activate FT premium yesterday and today with no luck, as the system cannot validate my subscription. Will it take a few more days for my subscription to be recognized, or does it sound like there is a technical glitch?
Last two days I have had not been able to access FT Premium. Message:

We could not find an active InsideFlyer.com user account that matches the info you have provided.

I am typing in my FT name and password. Something going on with the website?

Help!
ILeftMyHeartInTexas is offline  
Old Oct 8, 2007 | 9:24 am
  #3  
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Originally Posted by ILeftMyHeartInTexas
Last two days I have had not been able to access FT Premium. Message:

We could not find an active InsideFlyer.com user account that matches the info you have provided.

I am typing in my FT name and password. Something going on with the website?

Help!

Question: Did you by any chance purchase an Inside Flyer subscription using either a different user name or password? Keep in mind that it is not your FT user name/password which matters but rather that for your subscription.
Dovster is offline  
Old Oct 8, 2007 | 10:21 am
  #4  
Tim at WebFlyer
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I have verified that there is a problem with this, we are working on this and will post here when it is resolved. Thank you,
 
Old Oct 8, 2007 | 2:06 pm
  #5  
Tim at WebFlyer
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You should be able to complete this process without a problem now. Thanks,
 
Old Oct 8, 2007 | 2:23 pm
  #6  
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I had also been having problems reclaiming my premium access, but it worked for me just now. Thanks!
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Old Oct 8, 2007 | 7:56 pm
  #7  
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Originally Posted by Tim at WebFlyer
You should be able to complete this process without a problem now. Thanks,
Yep. It worked. Thanks!
hotelierLA is offline  


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