CCPA Compliance, Cookie consent, issues
 

The new cookie consent interrogation that went live today is a serious pain in the proverbial, especially if your browser is set to clear itself on exit. Is this extended version strictly necessary?

Maybe it's an in-the-EU thing...
It doesn't seem work to too well on Android either.

It is a requirement for CCPA compliance.

Thanks. Is that because that is where FT is hosted, irrespective of where the user is?

Yes, I'm pretty sure that's correct.

Thank you.

I am still having problems with this new dialogue box on my mobile (Android 10).

On opening FT, if I don't manage to immediately scroll down quickly enough to hit the blue accept button on the previous grey cookies dialogue box (which still comes up as well), the new white dialogue box appears over the top of that and freezes. I can't change any settings in it or scroll down to hit accept. So I have to exit the site and try to be quicker next time...

Now I know I could just never clear my browser cache for this to be a one time problem, but it's still a problem.

Any ideas how to correct this?

Thanks!!

No, unfortunately. You would just have to keep your cache intact.

I tried to use FT on my iPad this morning and it appears to be impossible to access any of the buttons on the new cookie form, so currently stuck. Help please.
BTW it works ok on my much hated Windows 10 laptop.

As USA law does not apply where I am, so it should not be on my screen
USA law only apply in USA: not the complete world, no matter what USA politicians and/or lawyers think. They do not have jurisdiction.
https://en.wikipedia.org/wiki/Califo...er_Privacy_Act

Right, but WE do business in California. We can't base the banner on your location. We don't have GPS coordinates on every user.

USA laws do not apply in Australia. In Australia only the Australian government can and does make laws.

Are they not functioning for you or they are hidden? Try switching to mobile/desktop skin if you are on the other.

Same for me today, accessing FT on a PC for the first time this week. Windows 10, Firefox 79.0. The workaround involved going to a non-forum part of FT and responding rapidly. Not an acceptable level of usability by any stretch.

For the past couple of years FT has served me a GPDR notice whenever my IP address suggests that I'm in the EU.

Why not allow users to set all their cookie and privacy preferences in their profiles? My country of residence is already stored there for compliance reasons.

I have exactly the same problem using Win 10 with Firefox 79.0 (the latest version). It does not allow me to select any of the buttons on the splash screen and in effect I cannot access the forum.

Had to use Chrome just to be able to log in and post this.

Can you guys try bypassing your cache to see if that works on the buttons working? https://en.wikipedia.org/wiki/Wikipe......_your_cache

I tried the same on Win10/FF and it worked OK.

I had tried doing that already and have just tried again - it made no difference whatsoever. The buttons are still not selectable and thus I cannot access the site on Firefox as I can't get rid of the 'splash' screen and thus I can't log in.

Having to use Chrome again just to respond to your post.

Where are you guys exactly?

I know IB's Office is in El Segundo. I also know that Nolo, an IB brand, is based in Berkeley. How about FlyerTalk? Using the same El Segundo address?

That didn't work. I didn't expect it to and can't see why it would.

As a reminder, if I start on https://www.flyertalk.com/ I can access the buttons. But if I use my bookmark to access my preferred starting page (https://www.flyertalk.com/forum/usercp.php) the white overlay is broken.

Let me know, here or via PM, if further details or screenshots would help.

Yes, please attach a screenshot. I cannot replicate, but I'll report to tech.

Also, this is a long shot, but what happens if you don't use your bookmark and instead just type in (or copy/paste) the User CP URL?

Thanks for sticking with this, IBJoel.

Nothing different.

For completeness, I've also tried completely disabling my adblocker. That doesn't help either (and makes everything load so much more slowly that it wouldn't be an acceptable permanent solution anyway).

That was more interesting than I expected -- I couldn't take a screenshot at all using Firefox's built-in feature. Mozilla's help tells me that "Certain pages that contain the HTML <frameset>" can be a problem. Using a third-party screenshot app I got this:


https://cimg7.ibsrv.net/gimg/www.fly...78be27f4a4.png

Not pretty but very much what I've been seeing, with the white hovering box fixed and neither it nor the underlying page scrollable.

Hope this helps.

Any update on this?

FT continues to be easy to use if I access it from an IP address that's assumed to be in the US, but from outside it really is a royal pain with several extra steps:

1. Go to a non-forum FT page;
2. Wait for the top part of the white box to appear, then click on (or near) "manage settings" to try and coax the bottom part of the box to reveal itself;
3. Make my cookie choices;
4. Click to ackowledge and dismiss the "preferences submitted" message;
5. Go to my normal log-in page and proceed as before.

TrustArc is not user-friendly at the best of times, but other sites have implemented it with fewer steps and no glitches.

We weren't able to reproduce this problem. What device are you using?

PC, Windows 10, Firefox 80.0.1 (64 bit).

I'm not sure that I'm getting exactly the same problem as IMH, but it's similar.

If I go directly to https://www.flyertalk.com/forum/usercp.php the white box appears with buttons (including the Save and Exit, Reject All and Accept All buttons at the bottom of the page), but none of them are clickable - every button is dead. The Manage Settings link is also dead.

However, if I go to https://www.flyertalk.com/ then all of those buttons work. This means that I must go to the home page first, do the cookies stuff and only then can I go to https://www.flyertalk.com/forum/usercp.php.

I am usually using Chrome on Windows 10 Pro, but I get the same behaviour with either IE or Edge. However, when I use Firefox and go directly to https://www.flyertalk.com/forum/usercp.php, the white box appears in full and the buttons work.

I have also encountered a similar problem if I'm trying to read a longer thread when not logged in. The white box floats somewhere above the top of the page that's being displayed. However, if I scroll up towards the white box, the previous part of the thread loads and the white box floats up and out of sight again. It makes me feel like I'm suffering the punishment meted out to Sisyphus.

Are you getting the same-looking box as IMH? Does your cache clear upon exiting your browser?

Yes, it's the same box, although I see it in full and I don't recall an occasion of having to click in a partially-rendered box to get the whole thing to display.

All sessions should start with a clean browser and an empty cache because it'll always be in private/incognito mode.

getting the same issue. Chrome on Windows 10.

Me too - exactly the same. Real pain and so badly designed. On no other website I use here in Europe is the cookie permission tab so large and so intransigent / obtrusive: quite OTT.

I've requested a re-design of that window, with the focus on making it smaller.

Thank you. I'm not sure that's where the problem actually lies, however. I encounter the same TrustArc / TRUSTe branded overlay window on other sites and the design seems standard. It's just that everywhere else I can make and save selections and move on.

I agree. I don't mind what size the window/overlay is. I would simply like the links to work please, so that I can clear the overlay and get on with browsing.

If you guys aren't running any browser extensions and don't want to keep cookies, I'm really at a loss. We haven't actually been able to reproduce this error, so a size change is just about all I can think of personally. But hopefully tech will have some ideas.

Any chance on moving "the cookie window" back to the bottom of the page to where it was before the last update?

That's interesting, because I've been trying this out on a number of different machines and I get the same result with all of them. That includes on a non-Win 10 machine: it's a virtual machine running some sort of Windows terminal server system.

The only arguably non-standard thing that I do on my own machines is to run a Hosts file. But this is not present on the virtual machine that I've now tested (with the same result), so that would seem to exclude that as a reason for the links not working.

I've just tried loading https://www.flyertalk.com/forum/usercp.php on an iPad (iPadOS 14.0, Firefox 28.2 (2470)).

The TrustArc / TRUSTe component appears to load fully, but is dead -- i.e. none of the options can be selected or changed and the page as a whole cannot be submitted/saved.

The iPad was 'clean' -- advertising identifier reset and Firefox cookies etc. cleared. My IP address indicated (correctly) that I'm in Germany.

If I use just "flyertalk.com" as my starting address, the overlay functions as intended.

I'll have tech re-test with a specifically EU VPN. They used a UK one last time and I am not sure if that effects anything for them (Globaliser, I do see your location states "London") considering the recent split. I'll also double check to make sure they were going directly to flyertalk.talk/forum and I'll see if they can test on iPad. It's not a ton different from what they did (or should have done), but maybe that will dig up something.

Actually, I'll also see if they can give me the ability to get an EU IP, since I'm now running a VPN for work-from-home. If they can, maybe I can trigger the bug where they can't.

Thanks, IBJoel. I can confirm that I am using UK IP addresses.

I'm still having this issue on my iPad, running iPadOS13.41 and Safari. I had managed to get around it once in August, but have not updated the OS or deleted cookies since then and back it comes. Posting this on Win10 without any issues. Once it has been set why should it ever be asked for again. One other sort of related issue, on my iPad Google is forever asking me to confirm their privacy cookies.

A new variant of the problem has appeared this morning, using Chrome on Win 10 Pro.

Going to flyertalk.com/forum/usercp.php produces a full-size box, but all the links are dead. So the box can't be cleared and the FT content can't be accessed.

Going to flyertalk.com produces a small box that shows only the first line ("Required cookies"). It is not possible to scroll down this box, so the links to accept or reject cookies can't be reached. Without being able to do that, the FT content can't be accessed.

I dimly remembered a third behaviour that occurs when using the link sent out in thread activity emails. I went to https://www.flyertalk.com/forum/show...8&goto=newpost - and fortunately, this produced a full-size box with active links, so that I could then log in and post this.

Yes, I know that I could switch to an alternative browser instead, but Chrome isn't exactly a minority sport. This ought to be capable of working properly!

Hasn't it just.

I've experienced similar problems today using Firefox and Edge. Getting here to write this took me several minutes. I finally managed it by accessing this thread directly from a Google search.

What browser does IB recommend? Apparently not Chrome, Firefox or Edge.

Yep, same here.

FT now totally unusable in Chrome and Edge.