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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Password change and related password issues (https://www.flyertalk.com/forum/technical-support-feedback/2000294-password-change-related-password-issues.html)

enviroian Nov 7, 2020 4:50 am


Originally Posted by IBJoel (Post 32790221)
Change your email first

I’m not about to change my email address I’ve had for 15 years.

Is there no workaround?

Mwenenzi Nov 7, 2020 12:04 pm


Originally Posted by enviroian (Post 32789772)
I have had the same PW here for 17 years LOL I need to change it. I'm prompted with an email address I used initially to enroll in FT but that email is no longer valid so I can't obviously receive the reset password link. Can you recommend what I can do to change my PW?


Originally Posted by enviroian (Post 32802294)
I’m not about to change my email address I’ve had for 15 years.
Is there no workaround?

If no longer active why not change the FT profile it to a valid email? :confused:

IBJoel Nov 9, 2020 7:07 am

What Mwenenzi said. If you can't access your registered email, then you need to change it. You risk losing access to your account entirely.

Pakse_two Jul 11, 2021 2:32 pm

Yes, I need help resetting my password.
 
So this is weird.

I've tried 5-10 times to use the reset password function built into Flyertalk.

1. I go to: Flyertalk Forums - Lost Password Recovery Form
2. I enter my email address: [redacted]
3. Nothing arrives, no in my inbox, not in Span

A. My profile exists here: FlyerTalk Forums - View Profile: Pakse (I can't post the link to it here as this account is new and this is post 1)
B. When I try to re-register with my [redacted] email address the system tells me that email is already in use.

Any advice would be appreciated.

IntrepidAfrican2 Aug 15, 2021 7:04 am


Originally Posted by Pakse_two (Post 33398878)
So this is weird.

I've tried 5-10 times to use the reset password function built into Flyertalk.

1. I go to: Flyertalk Forums - Lost Password Recovery Form
2. I enter my email address: [redacted]
3. Nothing arrives, no in my inbox, not in Span

A. My profile exists here: FlyerTalk Forums - View Profile: Pakse (I can't post the link to it here as this account is new and this is post 1)
B. When I try to re-register with my [redacted] email address the system tells me that email is already in use.

Any advice would be appreciated.

Did you find a solution? I have the exact same problem.

Pakse_two Aug 16, 2021 12:05 am

Hi,

No - no solution - silence. I'm frustrated. I enter the email, the system responds that it has sent an email to me and nothing arrives.

So apparently my original identity here is now locked away from me. I guess it's not that big of a deal; but it's weird. I was a contributing member for a while. I'm surprised that an admin can't look at my account settings and correct whatever is wrong or let me verify my identity another way. I"m not opposed to sending in a drivers license or somehow proving my identity.

cblaisd Aug 16, 2021 7:48 am

IBJoel can you help?


Originally Posted by Pakse_two (Post 33494087)
Hi,

No - no solution - silence. I'm frustrated. I enter the email, the system responds that it has sent an email to me and nothing arrives.

So apparently my original identity here is now locked away from me. I guess it's not that big of a deal; but it's weird. I was a contributing member for a while. I'm surprised that an admin can't look at my account settings and correct whatever is wrong or let me verify my identity another way. I"m not opposed to sending in a drivers license or somehow proving my identity.


IBJoel Aug 16, 2021 9:16 am


Originally Posted by Pakse_two (Post 33494087)
Hi,

No - no solution - silence. I'm frustrated. I enter the email, the system responds that it has sent an email to me and nothing arrives.

So apparently my original identity here is now locked away from me. I guess it's not that big of a deal; but it's weird. I was a contributing member for a while. I'm surprised that an admin can't look at my account settings and correct whatever is wrong or let me verify my identity another way. I"m not opposed to sending in a drivers license or somehow proving my identity.

Fill out this form with the email of your original account: https://www.flyertalk.com/help/contact

Pakse_two Aug 16, 2021 10:23 am

IBJoel,

I have filled out the form. Thanks for the advice, I hope it works. I'd like to be "me" again.

Update: 24 hours later - no response from filling out the form. (I'll continue to update the progress on this issue).

IBJoel Aug 18, 2021 9:26 am

Just email me directly at [email protected]


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