Progress- maybe?

now unable to upload anything at all, approx a 50:50 mix of security tokens “missing” and “expired” (previously all were missing)

What happens if you try to upload in a private/incognito browsing window?

I will try that next and feed back!

Can upload photos but there is no confim button to put images in the post
 

Oops,

resolved already,

the image upload confirm button had been redesigned to a new position!

I can't upload images either. The confirm button is off the screen and there's no way to scroll to it.

Can you find the new position of the upload button?


Device: IPAD PRO IOS 15.1
It used to be on the bottom right on the popupscreen after you've selected and loaded the images,
but now it has been moved to the upper right on the popupscreen.

I
https://cimg7.ibsrv.net/gimg/www.fly...1c9525297.jpeg
The UPLOAD button has been redesigned to upper left corner.

As Joan would have said: what schmuck didn't tell us about the redesign!

No, I cannot. I'm not seeing what you're seeing. I wish I could show you what I see, but I can't upload images. :)


On my screen, the upload interface runs from the top edge of the active window to the bottom edge, and the important bits are cut off at the top. Like they are located offscreen and not visible. And there is no way to scroll to them.

Actually, maybe I can show you. Here's a link to the screenshot: https://ibb.co/60fcDNy

And here's what it looks like after I upload the photo: https://ibb.co/6ZkKHLz

There's no way to confirm it.

You need to disable infinite scrolling in the Edit Options section of My FlyerTalk. Once you do that, when replying to a thread or starting new one, first scroll down past the banner before clicking on the image Upload icon.

Thanks. That did work as a work-around. But it's pretty dodgy website design.

I haven't been able to download photos from my iPhone for over a week now (and therefore can't do my weekly hotel reviews).

I have the same problem on any thread.

I'm using this button (strangely enough, uploading the photo works fine in messages but not in posts).

https://cimg8.ibsrv.net/gimg/www.fly...1cb452fe2c.png


The problem persists whether I'm on 5G or wifi (at home, in the office, at the hotel or elsewhere).

Similarly, on the PC, the interface is no longer the same: I'm offered the option of downloading just 5 photos, but it doesn't work).

Let's hope the problem is solved soon.

The problem is still NOT solved today. 🤬🤬

We don't support HEIC, so I'd ensure that your photos are not in that format. Also turn off any blocking software you might be using.

I'm guessing you mean UPloading photos, not downloading. We simply can't replicate the issue to even know where to start looking for a fix. I know we have a gallery fix that we are rolling out in the new year. It may or may not solve your issue.

Thank you for your response. If you take a look at my previous posts, you’ll see that I’ve already uploaded numerous photos without any issues.

For example


To clarify, the problem isn’t related to the format of my photos—they are in jpeg format, taken from my iPhone.

Additionally, the issue persists even when I try to upload photos from my PC, which indicates the problem might lie with the site / account rather than my devices or settings.

Would it be possible for you to send me a private message so we can investigate this further? I’d be happy to provide any additional information that might help. Thank you!

Dear IBJoel

Thank you for your response regarding the ongoing photo upload issue.

However, your comment that “we simply can’t replicate the issue” seems to reflect an unwillingness to explore the problem further, rather than a professional effort to resolve it.

There are practical steps you can take, even without replicating the issue directly, to identify potential causes and work towards a solution:

• Create a test user account: Set up an account with the same permissions as regular users to verify whether the issue is related to account roles or settings. This is a straightforward way to rule out a possible cause.

• Test various file formats and sizes: Attempt uploads using a range of file formats (e.g., JPEG, PNG) and different sizes to determine if the issue is linked to file properties, such as unsupported formats or file size limits.

• Check server logs for errors: Look for specific error codes, timeouts, or other anomalies that might occur when users report failed uploads. This will provide clues about what is happening behind the scenes.

• Correlate timestamps with server activity: Cross-reference the timeframes when users report issues with server logs to narrow down potential causes. This approach often helps identify patterns or triggers.

These are standard diagnostic steps that any professional IT team should be able to implement.

While the gallery fix planned for the new year might address the issue, dismissing the current problem without making a genuine effort to investigate is not acceptable.

Users who bring value to Flyertalk deserve better, and these measures could at least bring us closer to identifying the root cause in the meantime.

I trust you’ll take this feedback constructively and act accordingly to resolve the matter effectively.

But you're the only one it seems to be affecting at the moment

Dear IBJoel

Thank you for your reply, but I find it surprising that the issue is being dismissed simply because I appear to be the only one currently affected.

Problems that impact even a single user deserve attention, especially when it comes to functionality as essential as uploading photos:

1. It might be a precursor to broader issues: The fact that it’s isolated to one user doesn’t mean it won’t affect others. It could indicate a deeper, underlying problem with the system.

2. It undermines the user experience: Ignoring an issue because it’s not widespread conveys a lack of commitment to ensuring a seamless experience for all users, no matter how few are impacted.

3. It might be affecting others silently: Not all users report issues. It’s possible others are encountering the same problem but haven’t brought it to your attention.

I urge the team to apply the diagnostic steps I outlined earlier. This isn’t just about solving my issue—it’s about maintaining the quality and reliability of the platform for all users.

Thank you for revisiting this with the seriousness it deserves.

Ah, if only time and budget permitted. Before we escalate further, have your cleared your cache/cookies, disabled all blocking software/plug-ins, disabled any VPNs, tried a different browser (I know you used both mobile and desktop devices)?

Don't forget that I haven't changed anything on my iPhone or PC.

The problem is obviously NOT related to the format of the photos, as this hasn't been changed either.

It's maybe a problem with the account (perhaps simply a limit on the number of photos posted that was set one day in a program, for whatever reason).

nicolas75
i used to have the same problem on my iphone SE,
workaround is to just bluetooth airdrop to ipad and then upload
.,..,,,,
actually my iphone now allows uploading again,

- latest ios + apps
- low data mode on
- javascript on
- request desktop setting
- advanced : webkit feature flag : restore default

or

- general / reset / network settings
My kids explained that Apple pushes a lot of useless crap with each update and as such all your usual settings get confused. Especially now that we get a lot of junk AI modules integrated ....
Resetting : network settings should help,
Beware: though ... one must refill in passwords for known networks again the applicable passwords so note them down first

Or if all else fails ... pop over to Apple store to show the problem and they can toggle the right settings

Nicolas, you can also try emailing me the photo at [email protected] and I can try testing

Actually, now that I think about it, have you downloaded a small test JPG/PNG from elsewhere on the web and tried uploading as a test?

IBJoel

Thank you for your message.

Yes, I’ve tried with a test JPG/PNG from elsewhere on the web, and the issue remains the same.

That said, I noticed that I can upload my photo when accessing “My Albums” in the Flyertalk interface (not the iPhone pictured albums).

This leads me to think that FlyerTalk may have a limit on the total number of images posted


https://cimg9.ibsrv.net/gimg/www.fly...fb38a82a9.jpeg
https://cimg3.ibsrv.net/gimg/www.fly...8ac609cfe.jpegAs agreed, I will send the photos via an iCloud link.

Thank you for your efforts in trying to resolve this issue, and wishing you a Happy New Year!

Test. Seems to be working on my end.
I don't know of any restrictions we have on number of photos uploaded (and at the moment you have sort of an arbitrary number)
Maybe there's a total data limit to albums, I can ask tech
With the link you sent me, you were only trying to upload one or a few of the photos at a time, correct? Not all 83?
https://cimg6.ibsrv.net/gimg/www.fly...5a72552ab.jpeg

IBJoel Thank you for your response.

However, I’d like to clarify a few points as the issue persists:

1. If you are able to upload the photos on your end, it clearly indicates that the problem is not with the photos themselves, as I have been trying to emphasise. I have had no issues with any other uploads since.

2. The limit I mentioned does not refer to the number of photos per post (which is set at 100). Rather, I was referring to a possible total limit of photos uploaded by a single account across different posts.

3. As I highlighted earlier, I am able to upload photos directly from my Flyertalk albums without issue. How does that reconcile with the problem I’m experiencing?

4. More importantly, how do we move forward? The root cause of the issue remains unclear, and I’d like to work towards a resolution.

Could you please confirm if there is indeed a total data limit for accounts , as you mentioned you’d check with tech?

Your assistance in clarifying this and helping resolve the matter would be much appreciated.

Looking forward to your feedback.

Nicolas

I will also note an upload limit of JPEGs at 7MB and 1500px width, 2000px height. How many are you trying to upload at a time? You said you tried with just one/a couple, correct?

Dear IBJoel

I keep saying it – I have not changed the format of my photos, which have never caused any issues before.

If you take the time to review the posts I’ve contributed to (as the main contributor of this post, you will clearly see that I’ve never had any trouble uploading photos.

Given how this matter has been dragging on with little regard for contributors, I am seriously considering ceasing to add value to FlyerTalk and instead publishing my reviews on a personal internet site.

Have fun!

I have always added picture to a post from "My Albums". I usually upload pictures in the album and then add them to a post from "My Albums". The other two options have never really worked for me.

I did not ask if you changed anything. Please answer my questions and these ones you also missed:

• Have your cleared your cache/cookies?
• Disabled all blocking software/plug-ins?
• Disabled any VPNs?
• Tried a different browser?

Dear IBJoel

Thank you for your message.

I would like to respond to each of your questions in the order you posed them, while also clarifying why these suggested causes seem unlikely given the context of this issue:

1. Have I cleared my cache/cookies?

Yes, I have cleared the cache and cookies on both my iPhone and PC. However, since the problem persists across multiple devices and browsers, it is unlikely that this is related to cached data.

2. Have I disabled all blocking software/plug-ins?

I am not using any ad blockers or similar plug-ins that could interfere with the upload process. Moreover, given that I have successfully uploaded thousands of photos under the same conditions in the past, it is clear that such interference is not a factor.

3. Have I disabled any VPNs?

I am not using a VPN. The issue occurs regardless of the network (5G, home Wi-Fi, office, hotel Wi-Fi), which rules out VPN-related interference.

4. Have I tried a different browser?

Yes, I have tried multiple browsers, including Safari, Chrome, and Edge, across different devices. The issue remains the same.



Additionally, as I have pointed out earlier, the fact that I can upload photos into my Flyertalk albums but not into posts suggests that the problem is not on my side. The discrepancy strongly indicates a potential backend issue or a specific limitation affecting my account.



To help move forward, I would suggest using my account to replicate the issue. Since you haven’t been able to reproduce the problem on your end, this approach could help determine whether the issue is related to account-level restrictions or specific permissions.



I have invested a significant amount of time trying to resolve this issue, which prevents me from contributing valuable content, particularly my hotel reviews.

I appreciate your willingness to engage with tech on this, and I kindly ask that you escalate the matter to ensure we can find a solution.

Thank you in advance for your continued efforts. I look forward to your feedback.

Thank you for giving me permission to do that. I logged in as you, attempted photo upload, got to 50% and it failed. I screen recorded myself doing this via every upload avenue and will include in my tech report with high priority.

https://cimg2.ibsrv.net/gimg/www.fly...f4e95a7b6.jpeg

Appears to now be working

Fortunately ....praise the L-rd!
Me doing happy dance at the zumba lesson in the gym ...
Think hippos in Fantasia X Jane Fonda X spandex

Thank you IBJoel for your effort.:tu:

Very happy that nicolas75 "temperamental" uploader UX has been fixed.
Where would i be, without my friendly rival at the IHG-board....& my inspiration!
Glad you're back :star:

Great news.

A big thank you for your efforts!