Problem with portrait images

Old Jan 23, 18, 8:24 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Apr 2001
Location: NYC
Posts: 23,244
Problem with portrait images

Having a problem with a post that has some portrait-oriented images. They are being cropped to landscape shape (and thus the top and bottom ~25% is missing). They look fine on my computer (Windows 10). Uploading with Chrome.
Here's the post:
https://www.flyertalk.com/forum/delt...l#post29331491

"Image" threads in this forum all seemed outdated.
ijgordon is offline  
Old Jan 23, 18, 10:30 pm
  #2  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,520
Let’s see if this is a problem for iPad and iOS... Nope. Portrait uploaded with “Manage Attachments” works. Let’s see what Tech says.
Attached Images  
JDiver is offline  
Old Jan 24, 18, 1:23 pm
  #3  
Administrator
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,939
Originally Posted by ijgordon View Post
Having a problem with a post that has some portrait-oriented images. They are being cropped to landscape shape (and thus the top and bottom ~25% is missing). They look fine on my computer (Windows 10). Uploading with Chrome.
Here's the post:
https://www.flyertalk.com/forum/delt...l#post29331491

"Image" threads in this forum all seemed outdated.
Working well for me too.

Possible your pics are very large?

What method are you using to upload them?
IBobi is offline  
Old Jan 24, 18, 2:49 pm
  #4  
FlyerTalk Evangelist
Original Poster
 
Join Date: Apr 2001
Location: NYC
Posts: 23,244
I re-sized them down with an image resizer (not sure if it's native Windows 10 or some type of add-in). They're all ~60Kb (down from a typical ~2Mb iPhone pic) so shouldn't be big. They look fine in Windows. I uploaded them through "Go Advanced" on the regular FT in Chrome. I'll try to re-post one here from my iPhone directly, to see if that does anything differently.
ijgordon is offline  
Old Jan 24, 18, 2:51 pm
  #5  
FlyerTalk Evangelist
Original Poster
 
Join Date: Apr 2001
Location: NYC
Posts: 23,244
Testing. Looks like it’s still getting cut off.
ijgordon is offline  
Old Jan 24, 18, 2:59 pm
  #6  
FlyerTalk Evangelist
Original Poster
 
Join Date: Apr 2001
Location: NYC
Posts: 23,244

here’s a screen shot of what the full (resized) image looks like on my iPhone.
Clearly something is wrong...

ijgordon is offline  
Old Jan 24, 18, 4:46 pm
  #7  
Administrator
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,939
IBobi is offline  
Old Jan 24, 18, 4:46 pm
  #8  
Administrator
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,939
If you want to email me the image file it's paul.obrien <at> internetbrands.com

Last edited by JDiver; Jan 24, 18 at 7:36 pm Reason: Reduce spider harvesting opportunities
IBobi is offline  
Old Jan 25, 18, 11:39 am
  #9  
Administrator
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,939
Originally Posted by ijgordon View Post
I re-sized them down with an image resizer (not sure if it's native Windows 10 or some type of add-in). They're all ~60Kb (down from a typical ~2Mb iPhone pic) so shouldn't be big. They look fine in Windows. I uploaded them through "Go Advanced" on the regular FT in Chrome. I'll try to re-post one here from my iPhone directly, to see if that does anything differently.
OK I figured this out.

There is an issue with the EXIF data on some photo files. When I download your pics to a photo viewer, they show up rotated on their side. When I simply upload them to FT, they show up correctly oriented but with the top cut off.

If you look at the exif data for this photo it says it's from iphone 6, and the width is 640 pixels and the height is 480. So as far as the metadata, this is a landscape photo, so FT uploads it as such, which cuts off the top.

If you strip out the metadata (nto sure how to do that, probably requires a 3rd party app), it should upload correctly to FT.
IBobi is offline  
Old Jan 25, 18, 12:25 pm
  #10  
FlyerTalk Evangelist
Original Poster
 
Join Date: Apr 2001
Location: NYC
Posts: 23,244
Hmm.
Thanks for that. I think I have a viewer that lets me change some of the metadata (like the timestamp of the photo - when I forget to change the time zone on my point-and-shoot). So I'll either try that, or maybe I'll try another method to resize/shrink the pictures (it was probably my resizer that messed it up) -- any recommendations there? Obviously the original iPhone photos would show up really large on FT...
ijgordon is offline  
Old Jan 25, 18, 12:35 pm
  #11  
Administrator
 
Join Date: Mar 2011
Location: Los Angeles, CA
Posts: 4,939
No recommendation, i'm sorry. You may have to do some experimenting.
IBobi is offline  
Old Jan 25, 18, 1:55 pm
  #12  
 
Join Date: May 2004
Location: Home
Programs: AA, Delta, UA & thanks to FTers for my PC Gold!
Posts: 7,635
Originally Posted by ijgordon View Post
...or maybe I'll try another method to resize/shrink the pictures (it was probably my resizer that messed it up) -- any recommendations there? Obviously the original iPhone photos would show up really large on FT...
I would recommend you to ask such questions in our Travel Photography Forum since now you've identified the issue. Folks over there should have better suggestions. This master thread might be a good start:

How (and where) to embed your pictures in the Travel Photography forum
JDiver likes this.
lin821 is offline  

Thread Tools
Search this Thread