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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   FAQ & feedback: Technical issues following the March 28 2016 software upgrade (https://www.flyertalk.com/forum/technical-support-feedback/1755440-faq-feedback-technical-issues-following-march-28-2016-software-upgrade.html)

IBobi Mar 30, 2016 5:15 pm


Originally Posted by blaknail (Post 26411910)
Anyone else having problems with mobile site on Chrome mobile browser? I can see the mobile site fine on another browser, chrome brings up desktop site. I have checked settings and cleared stored data.

Scroll to the bottom and click VIEW MOBILE SITE.

hoyt Mar 30, 2016 6:47 pm


Originally Posted by flyerwanabe1 (Post 26407313)
Looks like the android app is finally dead after this update.

This sucks. My mobile use of ft will drop dramatically. The mobile web version is terrible with ads all over the place. The app was clean and straight forward. This is a 5 year web development step backwards.

kellio33 Mar 30, 2016 10:14 pm

@Bobi, are you going to leave the ads between comments? Not sure who your UX person is, but big fail. What's your ROI on folks leaving the site vs. the rev you get on accidentally clicking on an ad between comments to get your revenue?

beckoa Mar 31, 2016 12:40 am


Originally Posted by IBobi (Post 26405919)
We are looking into the possibility of reviving the Blackberry version, but we are not hopeful given the age and the closed nature of the Blackberry code.

Thanks for looking into this.

I too have a os10 BlackBerry now, but much prefer the other page.

T8191 Mar 31, 2016 2:15 am


Originally Posted by LtKernelPanic (Post 26401668)
While not really a tech issue the icon for the alert moderator button is really distracting IMO. Not sure if it's the blue background but it keeps drawing my eye away from what I'm reading to it instead when scrolling down the page.

Agreed here too ... very distracting. :td:

IMO it's unnecessarily large and bold. Also not very clear what the visual message is about, unless you 'hover' over it.

Yahillwe Mar 31, 2016 7:27 am


Originally Posted by rxfleming (Post 26409063)
I don't think you get my point. I'm not going to use the mobile site regardless of tools to block their ads. It's pathetic.

If they remove Ads, provide an App, then i'm happy to make a contribution. Until then, I'm not and i'll only use the site in a full browser


Originally Posted by Duke787 (Post 26409214)
This exactly. Happily would've spent the $10 to pay FT to provide me an ad-free environment without the negative quirks that now abound.

Perhaps in the next iteration IB/FT could offer a paid, ad-free option. I'm sure many of us who frequent FT would happily pay - providing IB/FT with a revenue source and removing the annoyance of the new ad layout.

I would pay as well. I don't use this site to find the cheapest ticket. I use it for my amusement, and am ready to pay.


Originally Posted by MatthewLAX (Post 26409828)
To your own detriment. IMHO, he mobile website is even easier to use than the app.

A friend from Ft provided me with a link, we were talking on FB messenger. I logged in, it was confusing, full of adds and for me, it was overwhelming. Then I tried from my phone browser, couldn't log in. So anytime I wanted to log in (using my phone) I have to go to THAT particular message... a big hassle and for what to read omni... Am not going to bother. Maybe they are trying to weed out some posters. @:-)

Yahillwe Mar 31, 2016 7:31 am


Originally Posted by lalala (Post 26409838)
Also, am part of the "faces of flyertalk" and was blessedly ad free. I am now seeing ads on mobile. Please add this to your to be fixed list.


Originally Posted by SanDiego1K (Post 26409862)
I've returned adfree to you and rwoman. I'll leave it to IB to audit the entire list of Faces of FlyerTalk members.


Originally Posted by beltway (Post 26410117)
How do I stop being faceless?
:D

Is this another Ft category? How about if it becomes democratic and treat everyone the same? @:-)

oliver2002 Mar 31, 2016 7:57 am


Originally Posted by Yahillwe (Post 26414395)
A friend from Ft provided me with a link, we were talking on FB messenger. I logged in, it was confusing, full of adds and for me, it was overwhelming. Then I tried from my phone browser, couldn't log in. So anytime I wanted to log in (using my phone) I have to go to THAT particular message... a big hassle and for what to read omni...

Just go to m.flyertalk.com

oliver2002 Mar 31, 2016 8:00 am


Originally Posted by Yahillwe (Post 26414421)
Is this another Ft category? How about if it becomes democratic and treat everyone the same? @:-)

Admins can switch off ads for certain members (only on the desktop version). Switching off ads for all wouldn't make sense as this would stop IBs revenue/income from the site. @:-)

AFAIR IB couldn't find a way to charge members for an ads free version of FT.

Yahillwe Mar 31, 2016 10:24 am


Originally Posted by oliver2002 (Post 26414562)
Just go to m.flyertalk.com

It doesn't work, it only works through my friend's link. And anyway, when I did it through that it was full of ads and I couldn't tell where something started and where another ended.

Frankly from a site I use as entertainment, I don't need the hassle. So for now am sticking to my lap top unless you guys decide to bring back the app. And now I can catch up on my reading... yes through add-less kindle.

uncertaintraveler Mar 31, 2016 10:26 am


Originally Posted by Yahillwe (Post 26414395)
I would pay as well. I don't use this site to find the cheapest ticket. I use it for my amusement, and am ready to pay.


Originally Posted by oliver2002 (Post 26414577)
Admins can switch off ads for certain members (only on the desktop version). Switching off ads for all wouldn't make sense as this would stop IBs revenue/income from the site. @:-)

AFAIR IB couldn't find a way to charge members for an ads free version of FT.

I wouldn't pay for an ad-free version.

As it is now, FT makes money (by ads, presumably) due to the content provided--for free!---by its posters.

Monetizing the free content that I give you only to then turn around and make the process of giving you free content more visually distracting---but then to offer a "cleaner" look at an additional cost, is simply too much for me to accept.

There are other free websites out there that are easier to use and more enjoyable to read than this one, and I suspect that they will be happy to accept my free content. I see no reason why I need to stick around with this one...

uncertaintraveler Mar 31, 2016 10:30 am


Originally Posted by uncertaintraveler (Post 26415375)
Monetizing the free content that I give you only to then turn around and make the process of giving you free content more visually distracting---but then to offer a "cleaner" look at an additional cost, is simply too much for me to accept.

As an aside, it isn't just this anymore either.

I often open up threads using tabs, using Explorer.

Since the upgrade, about 15% of the time a tab opens up with simply the heading "blank page." And then every tabbed page gets stuck and stalls, and eventually I have to shut Explorer down.

Plus the additional ads are seemingly causing pages to load slowly, or--at the very least--cause scrolling down the page to stop and stall.

So now your website isn't just visually ugly, it is also operationally deficient.

TrojanHorse Mar 31, 2016 11:21 am


Originally Posted by oliver2002 (Post 26414577)
Admins can switch off ads for certain members (only on the desktop version). Switching off ads for all wouldn't make sense as this would stop IBs revenue/income from the site. @:-)

AFAIR IB couldn't find a way to charge members for an ads free version of FT.

heck, they (IB) can't support an FT ap
no way can they find a way to charge members for a free version LOL

BA or bust Mar 31, 2016 11:27 am

Not sure what has been done or why, but this 'new' website is rubbish! :mad::mad::mad:

Please fix it so that it looks like the old one did last week!!!!!!!

Wilbur Mar 31, 2016 11:41 am

I have waited a couple of days to comment, but this new iteration still has some UX problems.

If I use IE (Windows 10), every single view page now has an ad on it. I don't mean every single thread, I mean every time I press the "PgDn" key, FT serves up an ad that takes up about 20-30% of the screen. Sometimes a new ad, sometimes the same ad over and over again, and sometimes as a bonus, the identical ad will be displayed on the right hand margin of the now-shrunk FT page. The AOL that came on CDs in the mail in 1995 literally had fewer and less intrusive ads than this version.

Furthermore, some tabs fail to load anything at all in IE. I only use IE to read FT, as this has been the doctrinaire way to use FT since Randy sold it, but for the last few days reading FT on IE is an exercise in frustration.

So if I switch over to Chrome, I get several ads per thread, which is less than an ad every single screen view, but still annoying. And sometimes the page size is altered, with the FT content squeezed onto the right or the left with an ad beside it, and on one memorable occasion, the FT content was fully centered, as if e.e. cummings was the new administrator. Furthermore, some threads or fora barf on the types of ads (Flash, maybe?) that FT tries to serve up and thus fail to load at all.

So if I switch over to the Chrome with ad-blok, the ads are no longer consuming the pages or dropping the site, but now the page display has an extra 20% width of empty white space on the right hand side. Still, this is infinitely better than IE or Chrome without ad-blok, so IB might want to rectify the site before more folks switch to this cleaner view.

So if I switch to a mobile version of Chrome, well, you know the story already from previous posters above.

IBJoel Mar 31, 2016 2:11 pm


Originally Posted by Wilbur (Post 26415776)
If I use IE (Windows 10), every single view page now has an ad on it. I don't mean every single thread, I mean every time I press the "PgDn" key, FT serves up an ad that takes up about 20-30% of the screen. Sometimes a new ad, sometimes the same ad over and over again, and sometimes as a bonus, the identical ad will be displayed on the right hand margin of the now-shrunk FT page.

Wilbur, could you post screenshots of the differences in ad placement you're seeing in Chrome vs IE (or are you using Edge on Windows 10?).

IBobi Mar 31, 2016 2:22 pm


Originally Posted by BA or bust (Post 26415687)
Not sure what has been done or why, but this 'new' website is rubbish! :mad::mad::mad:

Please fix it so that it looks like the old one did last week!!!!!!!

Are you seeing the mobile site and thinking it has replaced the full site?

Post a screen shot please so we can know what you are seeing. The full FT site is barely changed.

IBobi Mar 31, 2016 7:38 pm


Originally Posted by Wilbur (Post 26415776)
I have waited a couple of days to comment, but this new iteration still has some UX problems.

If I use IE (Windows 10), every single view page now has an ad on it. I don't mean every single thread, I mean every time I press the "PgDn" key, FT serves up an ad that takes up about 20-30% of the screen. Sometimes a new ad, sometimes the same ad over and over again, and sometimes as a bonus, the identical ad will be displayed on the right hand margin of the now-shrunk FT page. The AOL that came on CDs in the mail in 1995 literally had fewer and less intrusive ads than this version.

Furthermore, some tabs fail to load anything at all in IE. I only use IE to read FT, as this has been the doctrinaire way to use FT since Randy sold it, but for the last few days reading FT on IE is an exercise in frustration.

So if I switch over to Chrome, I get several ads per thread, which is less than an ad every single screen view, but still annoying. And sometimes the page size is altered, with the FT content squeezed onto the right or the left with an ad beside it, and on one memorable occasion, the FT content was fully centered, as if e.e. cummings was the new administrator. Furthermore, some threads or fora barf on the types of ads (Flash, maybe?) that FT tries to serve up and thus fail to load at all.

So if I switch over to the Chrome with ad-blok, the ads are no longer consuming the pages or dropping the site, but now the page display has an extra 20% width of empty white space on the right hand side. Still, this is infinitely better than IE or Chrome without ad-blok, so IB might want to rectify the site before more folks switch to this cleaner view.

So if I switch to a mobile version of Chrome, well, you know the story already from previous posters above.


Originally Posted by uncertaintraveler (Post 26415397)
As an aside, it isn't just this anymore either.

I often open up threads using tabs, using Explorer.

Since the upgrade, about 15% of the time a tab opens up with simply the heading "blank page." And then every tabbed page gets stuck and stalls, and eventually I have to shut Explorer down.

Plus the additional ads are seemingly causing pages to load slowly, or--at the very least--cause scrolling down the page to stop and stall.

So now your website isn't just visually ugly, it is also operationally deficient.

Windows 10 is very problematic. Only a few users, and if you combine it with IE rather than Edge (which it comes with), moreso. There will only be so much we can do for you.

First, again, I recommend just switching browsers to Chrome or Firefox.

From tech, here are some other steps you can take:

1. If a user has any 3rd party plugins installed in their browser, that can sometimes cause problems. To test this, turn off all the plugins and see if the problem still occurs. If yes, then the plugins are not the problem. If no, then one or more of the plugins is probably the problem (turn them back on one at a time to identify the culprit)
2. Please confirm what browser(s) is being used on Windows 10. When they say IE, do they really mean Edge? Or did they actually install an old version of IE?
3. Are there any other non-standard configuration changes that they made on their browser. If yes, try turning them off like #1 above.
4. Provide any specific page URLs that have the problem (if problem does not occur for all pages)

uncertaintraveler Apr 1, 2016 7:25 am


Originally Posted by IBobi (Post 26418136)
Windows 10 is very problematic.

I'm running Windows 7 Enterprise, and using Internet Explorer 11.


Originally Posted by IBobi (Post 26418136)
There will only be so much we can do for you.

Well, you could revert to how FT looked and worked prior to running the March 28, 2016, software upgrade.....

cblaisd Apr 1, 2016 7:37 am


Originally Posted by uncertaintraveler (Post 26420175)
Well, you could revert to how FT looked and worked prior to running the March 28, 2016, software upgrade.....

Amen.


Originally Posted by IBobi (Post 26401098)
I have no such list. The changes are, almost entirely, very small. A few changes with ads, the new icons which perform the same functions, and the infinite scroll on mobile. The rest are things we are discovering as we debug the installation.

1) The changes are not "small," but have affected a great many things.

2) I find it amazing that you weren't aware of all the changes that would take place when the "up"grade was applied. On any software on which I'm offered an upgrade, I always read the complete list of changes to determine whether it's something I want to do. If there was not such list given to you before applying this "up"grade, why would you not demand such?

Bottom line: the site worked fine before this disastrous "up"grade, the changes are major not minor, there are numerous bugs, ad placement is terribly intrusive.

Please consider rolling back.

T8191 Apr 1, 2016 8:23 am


Originally Posted by cblaisd (Post 26420231)
....
Bottom line: the site worked fine before this disastrous "up"grade, the changes are major not minor, there are numerous bugs, ad placement is terribly intrusive.

Please consider rolling back.

Sadly, I have to agree in part.

I can understand why "The Organisation" chose to clutter the pages with advertisements - money. :td:
As to the new "Report" button, I have no idea why that was deemed a necessary 'high-voltage' visual distraction. :td:

Having got that off my chest, it's their train-set, and they can lay out the tracks as they choose. Will it stop me using FT? Of course not - it's a literally priceless resource, thanks to the population here. I would just happily pay for an ad-free version but I can understand why that might be too difficult to apply.

Getting back to the Thread Title ... I have no "Technical Issues" (iMac/Safari, iPad/Safari) - but then I don't use the FT-Lite version on mini-devices. YMMV.

IBobi Apr 1, 2016 2:06 pm

There is zero chance we are rolling back. Sorry guys.

There have indeed been a number of issues, but that doesn't mean we just stop innovating. We fix the issues and move forward. This update was an absolute necessity due to some google requirements. Going back is not an option.

We apologize for the inconvenience this caused, and we spent a great deal of time QAing the software prior to going live. But we'll address the issues and move forward, onward and upward!

IBobi Apr 1, 2016 3:07 pm


Originally Posted by uncertaintraveler (Post 26415397)
As an aside, it isn't just this anymore either.

I often open up threads using tabs, using Explorer.

Since the upgrade, about 15% of the time a tab opens up with simply the heading "blank page." And then every tabbed page gets stuck and stalls, and eventually I have to shut Explorer down.

Plus the additional ads are seemingly causing pages to load slowly, or--at the very least--cause scrolling down the page to stop and stall.

So now your website isn't just visually ugly, it is also operationally deficient.


Originally Posted by Wilbur (Post 26415776)
I have waited a couple of days to comment, but this new iteration still has some UX problems.

If I use IE (Windows 10), every single view page now has an ad on it. I don't mean every single thread, I mean every time I press the "PgDn" key, FT serves up an ad that takes up about 20-30% of the screen. Sometimes a new ad, sometimes the same ad over and over again, and sometimes as a bonus, the identical ad will be displayed on the right hand margin of the now-shrunk FT page. The AOL that came on CDs in the mail in 1995 literally had fewer and less intrusive ads than this version.

Furthermore, some tabs fail to load anything at all in IE. I only use IE to read FT, as this has been the doctrinaire way to use FT since Randy sold it, but for the last few days reading FT on IE is an exercise in frustration.

So if I switch over to Chrome, I get several ads per thread, which is less than an ad every single screen view, but still annoying. And sometimes the page size is altered, with the FT content squeezed onto the right or the left with an ad beside it, and on one memorable occasion, the FT content was fully centered, as if e.e. cummings was the new administrator. Furthermore, some threads or fora barf on the types of ads (Flash, maybe?) that FT tries to serve up and thus fail to load at all.

So if I switch over to the Chrome with ad-blok, the ads are no longer consuming the pages or dropping the site, but now the page display has an extra 20% width of empty white space on the right hand side. Still, this is infinitely better than IE or Chrome without ad-blok, so IB might want to rectify the site before more folks switch to this cleaner view.

So if I switch to a mobile version of Chrome, well, you know the story already from previous posters above.

Guys, this software combo seems to be a real edge case, so there is just not much more we can do right now.

Using a configuration that's as close as we can get to yours, our techs have not been able to replicate your issues.

This is not to say that the issue doesn't exist -- if you google "internet explorer blank tabs issue" you will see that this is IE-related and has been happening to people for years (some suggestions that it is related to having used Norton AV as well...).

I doubt there is much more we can do at this time, other than to again recommend you change browsers to Chrome or Firefox.

kuroko Apr 2, 2016 1:02 am


Originally Posted by IBobi (Post 26400459)
Because this is cookie based, it may help to clear your cookies and starts fresh. Or it may just take some time for the database to reset for all threads and users.

Let me know if it's still happening in 24 hours please.

Am I the only 1 with this "error"? really annoying, scrolling and scrolling only to get to the point I finished. Should not been that hard to fix it as it worked before..

remdk Apr 2, 2016 2:51 pm

1 Attachment(s)
IBJoel attached are the requested screen prints. I am using Firefox.

MatthewLAX Apr 3, 2016 11:48 am

"View FIRST unread" button no longer functions on desktop site. Just takes you to top of last page.

goalie Apr 3, 2016 11:56 am


Originally Posted by MatthewLAX (Post 26429983)
"View last unread" button no longer functions on desktop site. Just takes you to top of last page.

Yup :td: :mad:

beltway Apr 3, 2016 12:40 pm


Originally Posted by MatthewLAX (Post 26429983)
"View last unread" button no longer functions on desktop site. Just takes you to top of last page.


Originally Posted by goalie (Post 26430007)
Yup :td: :mad:

Maybe I'm just denser today than usual, but do you mean "view first unread"? I know about last-page and last-post buttons/links, but nothing fitting the description above.

And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.

goalie Apr 3, 2016 1:57 pm


Originally Posted by beltway (Post 26430185)
Maybe I'm just denser today than usual, but do you mean "view first unread"? I know about last-page and last-post buttons/links, but nothing fitting the description above.

And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.

Yes-it's "first unread" but it's working sporadically for me on various threads-sometimes it works and sometimes it doesn't

Finkface Apr 3, 2016 2:27 pm


Originally Posted by goalie (Post 26430483)
Yes-it's "first unread" but it's working sporadically for me on various threads-sometimes it works and sometimes it doesn't

Same here on my ipad. I thought it was just me. Sometimes it takes me to my actualy first unread post, sometimes to the top of the last page in the thread, even though I have already read those posts. Ipad using Safari, desktop version.

MatthewLAX Apr 4, 2016 4:30 am


Originally Posted by beltway (Post 26430185)
Maybe I'm just denser today than usual, but do you mean "view first unread"? I know about last-page and last-post buttons/links, but nothing fitting the description above.

And FTR, the VFU button (as displayed in my list of subscribed threads with new posts) is working fine for me on the desktop.

Sorry, meant first unread.

It also works sporadically for me. It worked fine for me in this thread and a thread I opened in the UA forum. But no forums on OMNI/PR.

Lurker1999 Apr 4, 2016 12:01 pm

How do I pull up my forum subscriptions on the new mobile website? I had been using the Wiforums WAP format but that appears to be gone now?

wrp96 Apr 4, 2016 12:05 pm


Originally Posted by MatthewLAX (Post 26433159)
Sorry, meant first unread.

It also works sporadically for me. It worked fine for me in this thread and a thread I opened in the UA forum. But no forums on OMNI/PR.

Sporadic is how I would describe it for me too. Sometimes it works, sometimes I end up at the top of the last page, on a few threads it takes me to the very first post. I've seen it on both my Ipad and on my desktop using Chrome.

IBobi Apr 4, 2016 2:43 pm


Originally Posted by Lurker1999 (Post 26435213)
How do I pull up my forum subscriptions on the new mobile website? I had been using the Wiforums WAP format but that appears to be gone now?

Forum subscriptions are not yet a part of the mobile skin, but are something we are working on for a future iteration.

beltway Apr 5, 2016 10:41 am

It looks like the "CLOSED" button is not displaying consistently in the desktop interface for all closed threads. For example, I don't see it on these:The difference seems to be how long ago the thread was closed, with the break point around 4.5 years ago.

IBobi Apr 5, 2016 1:52 pm


Originally Posted by beltway (Post 26440376)
It looks like the "CLOSED" button is not displaying consistently in the desktop interface for all closed threads. For example, I don't see it on these:The difference seems to be how long ago the thread was closed, with the break point around 4.5 years ago.

Thank you, working on this.

steveman518 Apr 5, 2016 5:40 pm

I seem to have an issue quoting a post that was moved from its original thread to an existing thread. Below the message box it says "You have selected 1 post that is not part of this thread. Quote this post as well, or deselect this post.", and when I go to post my reply, my reply doesn't show up anywhere and the moved thread will get bumped up to the top of the page.

IBobi Apr 5, 2016 6:01 pm


Originally Posted by steveman518 (Post 26442314)
I seem to have an issue quoting a post that was moved from its original thread to an existing thread. Below the message box it says "You have selected 1 post that is not part of this thread. Quote this post as well, or deselect this post.", and when I go to post my reply, my reply doesn't show up anywhere and the moved thread will get bumped up to the top of the page.

Post a link to the post you're referring to so I can try it myself.

steveman518 Apr 5, 2016 6:16 pm


Originally Posted by IBobi (Post 26442382)
Post a link to the post you're referring to so I can try it myself.

The post linked as "original thread" is the post that was moved into the "existing thread"


original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html

IBobi Apr 5, 2016 6:27 pm


Originally Posted by steveman518 (Post 26442447)
The post linked as "original thread" is the post that was moved into the "existing thread"


original thread: http://www.flyertalk.com/forum/26442145-post9.html
existing thread: http://www.flyertalk.com/forum/unite...ng-into-e.html

Works fine for me

http://www.flyertalk.com/forum/26442476-post12.html

If you clear your cache and cookies, and still have this issue, let us know what your device type and browser are, and if mobile are you using the skin or the full site.


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