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-   -   Report FT SLOWNESS on this thread (https://www.flyertalk.com/forum/technical-support-feedback/165219-report-ft-slowness-thread.html)

HIDDY Mar 11, 2009 12:00 pm


Originally Posted by IB-Dick (Post 11397343)
We are activly working on fixing this problem and should have a solution in place soon.

Please forgive me I know it's not your fault but why do we keep hearing these same old stories? Just what is the problem with this site? Every day there seems to be issues with reliability surely in this day and age it can't take months to fix something?

[rant over] :D

wijomas Mar 11, 2009 12:43 pm

More slaves are required! :D

IB-Dick Mar 11, 2009 12:58 pm


Originally Posted by HIDDY (Post 11397972)
Please forgive me I know it's not your fault but why do we keep hearing these same old stories? Just what is the problem with this site? Every day there seems to be issues with reliability surely in this day and age it can't take months to fix something?

[rant over] :D

You're correct with your "in this day and age" idea. Things that shouldn't' be an issue clearly are. The problem is that this site wasn't built "in this day and age". As the site has grown, best practices (for the time) were used. Patches were applied and things were fixed in what was the most appropriate way. Many of those fixes left unexpected restrictions on expandability and we are ever closer to reaching those limitations.

Now, we do have a plan to fix these issues. Unfortunately, we're looking at a plate of spaghetti and trying to port it over to the more modern configurations. This is not a straight forward task and takes a tremendous amount of troubleshooting.

Are we working on this? Absolutely. Are we getting closer to deployment? You bet. Do I know exactly when it will be done? No.

I keep saying "we're working on the issue" which has to be horribly frustrating to you. Sadly, that is all I can really say. We are working on the issue, and it is a top priority.

I keep getting asked for details, and I'm reluctant on being specific. This is because if I posted about every little glitch that we are tracking down, I'll spend more time posting and less time fixing. Some of the things are proprietary, some of the things are boring, and some of the things don't require a conversation. I sincerely apologize for being vague, but it's done out of necessity.

HIDDY Mar 11, 2009 1:11 pm

Thanks for taking the time to reply IB-Dick. ^

With me not being very technically minded I haven't a clue what you were talking about but thankfully it sounds as if you do. :D

Happy fixing.

cblaisd Mar 13, 2009 3:03 pm

More database errors and things are crawling.

azepine00 Mar 13, 2009 3:20 pm

Timed out twice trying to get to this thread :(

linsj Mar 13, 2009 3:31 pm

The whole site has been timing out; it was painful to get here to report it.

wharvey Mar 13, 2009 3:59 pm

Took me over 40 minutes to get access to FT.... really sad!

Analise Mar 13, 2009 4:05 pm

Ok, it's not just me. Is there anyone from FT's tech support resolving this problem?

GoingAway Mar 13, 2009 4:06 pm


Originally Posted by linsj (Post 11410092)
The whole site has been timing out; it was painful to get here to report it.

Ditto!!!

magiciansampras Mar 13, 2009 4:07 pm

Really becoming unusable.

cblaisd Mar 13, 2009 4:14 pm


Originally Posted by Analise (Post 11410198)
Ok, it's not just me. Is there anyone from FT's tech support resolving this problem?

They apparently have been trying to for weeks without much success.

cblaisd Mar 14, 2009 9:49 pm

Sloooooow again.

N830MH Mar 14, 2009 11:18 pm


Originally Posted by cblaisd (Post 11410063)
More database errors and things are crawling.

Yeah, I had a problems by yesterday afternoon. It was went down and back online by FTs. It was seen something is wrong with the forums. I am trying to completely done to have posts there. I couldn't get onto the FlyerTalk. So is he will need to get fixable the Internet connections.

N830MH Mar 14, 2009 11:20 pm


Originally Posted by JALPak (Post 11330062)
And I tried to post a new thread in JAL forum...it doesn't show up :(

Please try again. It should be working fine now.


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