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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Cookie Problems? (https://www.flyertalk.com/forum/technical-support-feedback/164748-cookie-problems.html)

PremEx Jan 2, 2000 2:06 pm

Cookie Problems?
 
Anyone else having problems (Y2K?) with their FlyerTalk cookies? Doesn't show last visit and hence no color bulbs or folders. I delete old preferences and enter new ones and it works fine for that session, but when I shut down the computer and come back to FT later, I get no prior visit info.

UpgradeMe Jan 2, 2000 2:49 pm

Me too. Problems started yesterday.

Shareholder Jan 2, 2000 2:53 pm

My problem relates to posting replies, etc. Yesterday there was no problem, but today I find that I do have one. Specifically:

When I go to the Reply Page to respond or add something to someone's post, I no longer find -- on my initial arrival to that page -- my UserName and Password displayed automatically as in the past. I must re-enter this information, then it remains through the session for any other posts I might wish to make. However, when I sign back on, and go to reply or post -- as I just have done this afternoon -- once again there is no UserName and I must re-enter both that and the Password.

So that's the problem I have encountered today.

BlondeBomber Jan 2, 2000 2:56 pm

Everything is working fine for me. Maybe try deleting your cookies then re-enter info. I am using Internet Explorer 5.0.

QuietLion Jan 2, 2000 6:47 pm

No problem here. After you delete your cookies and reenter, remember to check the box to remember preferences.

RichG Jan 2, 2000 8:38 pm

Lightbulbs are working again.

Shareholder Jan 2, 2000 9:33 pm

Decided to come back on line for a few minutes to see if the problem has been fixed, but I still have it. Also, no lightbulbs shining on my index page.

PremEx Jan 2, 2000 11:05 pm

I have deleted and reset preferences and that works fine during that session. But after shuting down the computer and starting up again...no bulbs or last visit. The problem for me seems to be only with Netscape (4.7) for Windows. With Internet Explorer the cookies seem to be working just fine.

[This message has been edited by PremEx (edited 01-02-2000).]

QuietLion Jan 3, 2000 12:26 am

I'm using IE, PremEx, so maybe it is a Netscape problem.

Shareholder Jan 3, 2000 9:28 am

I'm also running Netscape (4.61 for the Mac), so this is likely the problem. I plead total ignorance as to how to fix this problem, or why it should be the case for Webflyer only, since when I sign into AA's site, my FF number does come up on the screen and I just have to input my password to get into my account.

shadow Jan 3, 2000 10:23 am

Yep, must be Netscape...IE works fine for me also...

shadow Jan 3, 2000 8:51 pm

Interesting that on the PlaneBusiness board, which is also a UBB site, Netscape is fine.

Bulbs & folders work OK there... http://www.flyertalk.com/forum/frown.gif

Netscape will not hold Preferences here.

PremEx Jan 3, 2000 9:57 pm

Yes Shadow, same thing here. I seem to recall earlier this year when FT changed servers they had the reverse problem...Netscape worked and IE did not. Hope FT can fix it.

Catman Jan 4, 2000 12:48 pm

Have the latest Netscape 4.71 and I still don't have my light blubs.

Guess someone ate my cookies.

Got Milk? NO, but I have 9 12 packs of PEPSI! http://www.flyertalk.com/forum/smile.gif


stimpy Jan 4, 2000 7:23 pm

I haven't had cookies work with Flyertalk in a long time. They work everywhere else though. I'm using Netscape 4.6 for Windows now.

If anyone finds the problem, let me know.

Rudi Jan 5, 2000 1:11 am

same problem as Premex et al. using Netscape 4.71 US-Macintosh-version http://www.flyertalk.com/forum/frown.gif

UpgradeMe Jan 5, 2000 9:13 am

It's now 3 days since this problem was first reported, and there has been zero response from FT's techical staff. Is anyone home?

Michael at WebFlyer Jan 5, 2000 11:33 am

Beleive it or not we are listening...and trying to solve the problem as well. It's clearly a cookie problem but I've yet to discover the reason for it. My apologies for taking so long.

I'm consulting with UBB ( the creators of our BB software ) at the moment hoping that someone there will be able to help us figure out what our options are.

As usual thank you very much for your continued patience.

------------------
ThanX...
Michael at WebFlyer


UpgradeMe Jan 5, 2000 1:13 pm

Thanks for the update.

shadow Jan 5, 2000 1:56 pm

12:55 PM Pacific Time

No bulbs or folders on either IE 5 or Netscape 4.7. IE has been OK for the past 2 days, stopped working since this morning. No preferences being held, they were fine early this morning... http://www.flyertalk.com/forum/frown.gif

BlondeBomber Jan 5, 2000 4:04 pm

Everything still working OK for me.

Sometimes the cookies get corrupted. IE5 stores cookies not only in the windows/temporary internet files folder but also in your windows/profiles/cookies and windows/profiles/ie5/content folders (and maybe some other places too!), eg. [email protected] and [email protected].

Do a search for all the places your weblyer or forumcgi cookies are located and make sure you delete them all (at least your flyer talk ones.

Then go back to Flyertalk, log in, change preferences and make sure you check the radio button for allow it to store for one year (some of your's may have expired?, more than one year?, or just it can't calculate what one year is with the year rollover?) Who knows.

Good luck though. I almost tore my hair out last year when this happened. No problems since other than the cookies occasionally getting corrupted, having to delete manually and reset.

Shareholder Jan 5, 2000 10:05 pm

The world has returned to normal. The FlyerTalk light bulbs are lighting up again, just like the ones on the Christmas tree that is about to come down. And most important, my cookies are functioning as they should, meaning I don't have to consult a crib sheet to find my Password anymore.

What more could an FF ask for? (Well, yes, but it is a little early in the year for a 100K STAR alliance promo to match oneworld's...)

shadow Jan 6, 2000 11:38 am

Daily update...Jan 6th 10:35am

IE seems to be working OK today; it held the cookies I reset yesterday and I've got bulbs and folders working again.

Not so with Netscape, still will not hold Preferences, therefore no bulbs or folders working. http://www.flyertalk.com/forum/frown.gif

I prefer using Netscape to IE, so hopefully they can find a fix soon.

Rudi Jan 6, 2000 12:15 pm

so with my Macintosh-versions:
IE 4.5 (Mac) http://www.flyertalk.com/forum/smile.gif
Netscape 4.71 (Mac) http://www.flyertalk.com/forum/frown.gif

and I prefer Netscape (at least until MS introduces the new Mac-version IE 5.0 as announced yesterday).

Germanfflyer Jan 6, 2000 1:07 pm

Cookie does not work! (netscape)

------------------
Viele Grüße

Oliver

UpgradeMe Jan 6, 2000 1:32 pm

I've tried the clear cookie function. I've tried clearing cookies manually. All I know is that I've still got cookie problems using Netscape 4.7.

Damian Jan 6, 2000 1:38 pm

To make the case more complicated .. I donwloaded and installed a Netscape browser on my computer and ......
Netscape 4.08 - cookies DO WORK
IR 5.01 - cookies DON'T WORK

Maannn, I'm lost !

I used to work on Netscape, but I switched to IE 5 and I must say that I like it ( except that it crashes sometimes http://www.flyertalk.com/forum/wink.gif )

So what to do ?


[This message has been edited by Damian (edited 01-06-2000).]

[This message has been edited by Damian (edited 01-06-2000).]

Damian Jan 6, 2000 1:38 pm

- ignore

[This message has been edited by Damian (edited 01-06-2000).]

Shareholder Jan 6, 2000 2:49 pm

Cookie problem is back. No Username or Password comes up on this screen today. And no light bulbs on the index page. Bring the night shift back on!

shadow Jan 7, 2000 3:03 pm

Daily update - 2:00pm Pacific Time

IE still works fine with bulbs, folders & preferences being held. Seems a bit slower than Netscape 4.7 (when 4.7 works...which it still doesn't) http://www.flyertalk.com/forum/frown.gif

Michael at WebFlyer Jan 10, 2000 9:34 am

Thought I'd check in and let you know that we are still working on this. I have a second email into UBB and I believe this one will be more apt to get a better response.

Everything "seems" to be functioning fine for me but I'm using IE 5 and that may be why. I don't believe it's Y2K related, I think it's in the way that the BB was coded. It's a lot of code to go over and UBB makes calls to the cookie routines numerous times.

Because we didn't write the code it makes for some very slow going...especially since if we tinker with anything and break it further that invalidates our license and support.

Thank you very much for your continued patience.

------------------
ThanX...
Michael at WebFlyer


shadow Jan 10, 2000 10:31 am

Thanks, Michael....and FWIW Netscape is still
not working properly as of this morning.

IE 5.0 is working fine...

Rudi Jan 10, 2000 11:33 am

... I start suspecting that MS is boycotting Netscape cookies ...

But I will go on using Netscape ... and I have 'just' to watch posting times of each threads when surfing ... http://www.flyertalk.com/forum/frown.gif

UK Stages Jan 10, 2000 9:44 pm

fyi, i'm running netscape 4.7 on Mac Os 8.5.1 and resetting cookies does work to restore the light bulbs,

but it seems to be a one time only kinda thing. if you quit netscape or return a day later, the lightbulbs are gone.

shadow Jan 11, 2000 8:45 am

UKStages, that's been the main problem with Netscape.

When you re-set, the Preferences only hold for that session, then the cookies go away & you need to set them again next time.

Int. Explorer is working fine (except for a day last week) and holding the cookies once they're re-set.

Michael at WebFlyer Jan 11, 2000 9:40 am

You guys are great. This is the kind of feedback we need when it comes to these sorts of problems.

I'm starting to see enough of a pattern here that I can act in a specific direction to see what might be happening.

Thank you all very much.

------------------
ThanX...
Michael at WebFlyer


sbrower Jan 11, 2000 10:36 pm

Using Netscape 4.7, I haven't been able to "hold" cookies on this site for weeks (I try about once a week, just for fun). It works on the session where I set the preferences, but by the next time I return it loses the bulbs and red folders. I don't have this problem with any other site I use (and I visit about 10 "sign in" sites a day).

dgolds Jan 11, 2000 11:04 pm

I had similar problems using Netscape 4.7 at my client's site today: no red folders, no light bulbs.

Germanfflyer Jan 12, 2000 12:20 pm

No cookie for Netscape 4,7 still!

------------------
Viele Grüße

Oliver

Michael at WebFlyer Jan 14, 2000 10:13 am

Hello all. This is to let you know that we are making some progress with the cookie related issues.

In a response from UBB, the creators of the scripting for our BB, they have acknowledged the fact that there are indeed Y2K related problems with Netscapes cookie technology and that they have compensated for these issues in a new upgrade that I will be implementing ASAP.

We will also be upgrading the RAM on our Solaris server which we feel will impact the speed issues in a positive direction.

We appreciate your continued support and patience.

------------------
ThanX...
Michael at WebFlyer



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