Now a new problem with page format on laptop
 

Having complained about the new format problems with viewing the new banner on the iPad, tonight I have just started looking at FT on my MacBook Pro and now have a different problem. I suspect it is a "fix" for the original that now impacts on the other format!

The FT page just used to all load on the screen, but today the screen now goes outside the normal page load, and I have to manually scroll to get the right hand edge in view.

I assume that you have changed something on the other setting, which is now impacting on laptops too. I think you will get even more grumbles when they locate how to post on this forum :(

Does this on all pages? Or do you have a page you can link here where it's happening?

It happens on all pages. I have tried it on Safari and Firefox.

Posted this from the iPad, where I can confirm that the previous format problem is now cured!!

Sounds like a screen resolution issue...

Any resolution lower than 1280 width makes it necessary to scroll sideways.

Paul

It's happening to me as well on a MacBook, running either Safari or Firefox. The change which occurred today is that the titles of each thread don't word-wrap any longer.

ETA: Let me correct that a bit. I looked at a few forums, and there is some word-wrapping going on, but only for very long thread titles. It's as if the box which constrains thread titles was suddenly made much wider.

Today I'm having the same problem in Chrome, which is my primary browser. Firefox is OK. And no it's not the screen resolution which I haven't changed and it looked fine for 4+ years until today anyway. Even adjusting resolution doesn't help and the problem occurs on my wife's laptop in Chrome as well. All started today.

Could someone screenshot what they're seeing?

This is what the front page of the United forum looks like now. Most of the thread names and announcement titles should be word-wrapping, but the room allowed for them has been extended. It affects the text inside the threads as well--formatting the pages looks like it does when someone inserts an oversized image into their post.

http://img541.imageshack.us/img541/3863/ftunited.png

Same problem on the desktop. It seems to have been created when the tablet problem was "fixed." Instead of decreasing the width of the banner it appears they increased the width of the page.

Here's something interesting. When viewing a single post, the view is like it used to be:

http://img22.imageshack.us/img22/2498/ftscreenshot1.png

Versus what we're seeing now (same screen size/resolution):

http://img843.imageshack.us/img843/4...creenshot2.png

FT Becomes too Fat!
 

It's so hard to browse through FT right now! :mad:
+1

Same here. My Thinkpad is using Firefox with ....... Plus.

It all suddenly started about 12 hours ago. In the middle of my previous FT visit without any change on my end, FT pages just became too "fat" to fit in one screen. I just log back onto FT, the problem remains.

What did IB fix that creates this new problem half a day ago? :( :confused:

FT is working very well on my ipad right now.

What makes iPad users happy unfortunately breaks what works for us non-iPadders. (Yes, I am still sour for not getting a free iPad from you know who. :p)

It is really a PAIN to be on FT right now! :( :mad: It's been 18 hours. How soon can we get back to normal?

Two question for IB:

1) Do FT have more iPad users than laptops/desktops ones?
2) Does any fix get properly tested before implemented on FT? How does the IT Dept come up with a fix that bundles with a new set of problems for another new group of users?

I use a laptop as my 'main' computer & I've not noticed any changes. I'm PC-based using IE if that makes any difference.

Now off to check my Kindle Fire HD to see if FT is displaying properly on that again.

Cheers.

I am using a laptop connected to an external monitor and I am having no issues either.

Using IE.

I'm using a MacAir and Firefox with no issues.

Are thread titles word-wrapping correctly for you (as in, like they used to prior to the recent change)?

For those seeing changed behavior (other than the new header), could you please report your:

Resolution setting
Browser type
OS
Version of Browser

Appears to be happening only for a subset of users on specific equipment, so we'd like to narrow it (I for instance do not see the issue using Windows 7, Firefox 18, 1280x1024 -- no problems on Chrome 24 or IE9 either).

Resolution setting: 1280 x 800 (highest setting allowed)
Browser type/version: Safari 5.1.7 + Firefox 18.0
OS: Mac 10.6.8

Resolution: 1024 x 768 (and also a problem up to 1152 x 864)
Browser: Chrome 24
OS: Windows 7

ETA: Firefox 18.0 is on the same machine, but it displays correctly.

Problem is with -
Resolution setting: 1024 x 768 (stretched)
Browser: Firefox version 17.0.1 & version 18.0 & Safari 6.0.2
OS: Mac OS X 10.7.5

Using a MacBook Pro. the settings have been unchanged for years.
My screenshot would be exactly as AeroWesty has posted above.

My MB AIr and my ipad are now working fine with whatever you have fixed.

Still not fixed.

Resolution setting - 1024 x 768
Browser type - Chrome
OS - XP
Version of Browser - 24.0.1312.52 m

Why is 1280 the new standard?

People still use 1024x768.

With the change to the banner, with ads blocked, it still scrolls with the only content being the banner, use to fill the screen no scroll.

On the iPad with ads blocked it's just white space, with the banner being the only thing in that area, use to fill the screen.

+1 Not experiencing a problem with any other website, period, except FT. :confused: MilePoint.com still displays beautifully...

Are you telling us the majority of FTers have resolution no less than 1280?

Exactly! +1001 ^

My 10-year-old ThinkPad is still going strong and not giving me any problem surfing the web except for FT since the day IB implemented a stupid "fix" that calls for higher resolution and sideways scrolling. :td:

I hope it's worthy enough a fix for iPad format in the expense of the remaining FTers w/1024x768 resolution. I can't tell how FT is better with a New Flyertalk Header that can't be done properly.

Is FT so trend-setting to be a site that requires 1280 resolution since January 16, 2013? I guess I miss the site-wide global announcement on FT! :rolleyes:

FWIW, both IE & Firefox don't provide me a normal" FT experience" on my laptop running XP Pro w/ 1024x 768 resolution.

OTOH, MilePoint is still as beautiful as their Day One on my computer screen.

My laptop is 1024 x 768, and flyertalk has become a pain to read since this latest change.

Not that it matters, but it's XP, Chrome.

I don't understand why it matters what resolution most people use (though one would actually think that on a board supposedly about travel a good amount of people will be using smaller screens than the general public), what matters is until a while ago it worked, and now it doesn't.

No other bulletin board I visit has this issue, and a monkey could program it to see the difference in what device it's being read on so it renders correctly. To say any resolution less than some number requires scrolling is just lazy programming or unskilled programmers.

Especially since it worked fine until a couple weeks ago.

The base problem is that FT introduced hard, static areas for data to reside in to replace dynamic, flexible areas in some parts of the website. But I'm a bit hard-pressed myself to understand why screen resolution matters as well.

One of their programmers can see this phenomenon quite easily if they were to open a single post, then expand and contract the browser window horizontally. The text box will self-adjust and word-wrap automagically in the dynamic window.

Now you tell me! Why hasn't IB got a monkey yet?

:p:D

... not paying enough peanuts would be the traditional response :D


I am with cordelli 100% here ^

Same here, my X60 (1024x768) still is kicking along as the most stable machine I've ever owned.

Thats the thing, they have broken iPad format as well, with ads blocked, it use to fill the entire iPad screen, now I'm stuck with a huge whitespace area where the ad's would normally be.

Even running at higher resolutions 1920 etc, I still increase IE to 150% as most websites don't fill the screen and the text is just too small. At 2048x1536 Retina RDP on the iPad, I run IE at 175%

At 2048 100% the word submit can be part seen on the Magnify Glass icon of the search box.

Oh, really?

ThinkPad T500
Resolution 1680x1050
Windows 7 Pro 64 bit
Firefox 18.0.1

...and I suddenly had to start scrolling sideways. I've had to reduce size of the window with Ctrl-minus to get things to fit. Makes text smaller. There's this thing called presbyopia, but as it only happens to the very ancient...like, over 40 (!), you might not be aware. :D :D :D

OK, I'll make it easy for the monkeys.

Search for and find this line of code

<div style="width:99%;margin:auto;min-width:1190px;min-height:1190px;">

Remove the min-width and min-height part of that line so it becomes

<div style="width:99%;margin:auto;">

That will take a page that looks like this and scrolls off the page

http://img189.imageshack.us/img189/3594/ft1e.jpg

into this one where the table actually fits on the page without scrolling (the only difference between these two images is the removal of the min-width and min-hight tags, there is no trickery in image manipulation)

http://img845.imageshack.us/img845/6799/ft2b.jpg

Yes, it really is that simple to fix.

Excellent! I figured it was something like that. Bring back our dynamic window sizes, please. :)

cordelli, I hope IB has something better than peanuts to pay you. :D

Unfortunately, the issue is not finding the offensive line of code, I have the most basic skills and it was pretty easy, just look for the table with the fixed size in it.

The issue is as they have made clear in this thread, they don't see any reason why it's a problem, because nobody is actually running a screen that small, and we all must be using etch a sketch machines if we are having issues.

Whoever put it in could easily fix it, and I would guess over time the complaints will drop off as it's just too tiresome to have to scroll back and forth for each and every line in a post, so more people will just give up and go away.

You're apparently right...disappointing there hasn't been any further communication from the tech staff, on an update/fix - which as you've shown is very simple.

I don't care for the dismissive attitude by the IB staff upthread wrt resolution. Especially since it doesn't seem to be rocket science to fix. If the site was fine before their page changes (which are inconsequential window dressing anyway), and if for some reason they don't have the ability to fix it properly, why not revert to the old version then? Instead of superficial layout changes, spend the time to improve the search function, for one example?

I'm sure more people are having problems than have posted here - I didn't even know where to post about the problem without some searching. Much as I love FT and am on here all the time, I'm not going to come here as much if I can't readily use it on my primary computer and browser.

Maybe for them, looks is more important than what's inside, after seeing how IB prioritizing "improvement" on FT?

The sad thing is they can't even get the looks part right.

Any news on getting this fixed?

I'm having the same problem on my desk-top.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Tech is still working on this issue and there were some internal updates this morning. I don't have a solution to report, but they are monitoring this thread and I hope to have a decision soon.

Thanks for hanging in there!

Paul