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-   -   FT iPhone app (https://www.flyertalk.com/forum/technical-support-feedback/1335665-ft-iphone-app.html)

QueenOfCoach Apr 13, 2012 3:36 pm

FT iPhone app
 
Is there a way to quickly refresh the messages on the FT iPhone app? I am new to the iPhone world, and recently downloaded the FT app.

When I go to the app, I see the forum messages as I left them during my previous session. They need to reload to get current messages.

The only way I know to refresh the message board is to go out of the forum, and reload. Is there some trick I can pull while in the forum to refresh / reload?

TWA884 Apr 14, 2012 10:31 pm

I find the Android app to be worthless. I suspect the same is true for the iPhone version.

Have you tried the mobile version of FT?
I think you'd like it.

cfwolfs Apr 19, 2012 5:20 am

FT iPhone app
 
I just downloaded the recent update to the iPhone app. It's failing to load the airline programs subforums. I click on airline program, and then nothing comes up.

QueenOfCoach Apr 19, 2012 9:27 am


Originally Posted by cfwolfs (Post 18421502)
I just downloaded the recent update to the iPhone app. It's failing to load the airline programs subforums. I click on airline program, and then nothing comes up.

The recent update does have a means of refreshing the screen. Yay! Just pull it down and it reloads. That's really great.

I had a tough time with the airline program subforums. I found, with some effort, that holding down the little arrow icon would cause the list to load. It's buggy, but eventually I got it to work.

IBobi Apr 19, 2012 11:37 am

To open subforums, find the small arrow pointing left at the top right corner of the forum; click it so that it points downward, and you'll see the subforums open.

Paul

willyroo Apr 26, 2012 2:45 pm

Wirelessly posted (most likely from a Qantas Pub: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)


Originally Posted by IBobi
To open subforums, find the small arrow pointing left at the top right corner of the forum; click it so that it points downward, and you'll see the subforums open.

Paul

Still getting blank screen for airline forums (using iPhone app). If I toggle the arrow down, it lowers the screen and shows it being refreshed, alas still blank. All up to date...

Posting using the mobile version instead :)

IBobi Apr 27, 2012 3:52 pm

Hmm... definitely not seeing that.

Are you on the current iOS version?

I have iPhone 4 running on AT&T, iOS 5.1 and it's working great.

I wish I could help some more, but maybe you can try deleting the app and reinstalling?


Originally Posted by willyroo (Post 18466855)
Wirelessly posted (most likely from a Qantas Pub: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)



Still getting blank screen for airline forums (using iPhone app). If I toggle the arrow down, it lowers the screen and shows it being refreshed, alas still blank. All up to date...

Posting using the mobile version instead :)


willyroo Apr 28, 2012 5:15 am

Wirelessly posted (most likely from a Qantas Pub: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)

Tried it again after a nice BNE-DRW-BNE break...working tonight.

Still prefer the mobile version, but I'm just about to ditch the iPhone and its horrifically bad battery life for a Nokia Lumia, so the app and I won't be together anyway :)

CCU_Flyer Apr 28, 2012 5:18 am

cannot post in airline forum
 
Hi while using an iPad or iPod I am unable to post in the airline forum at flyertalk. Technical update needed I guess.

IBobi Apr 30, 2012 4:22 pm

Threads merged; please try uninstall/reinstall, as I cannot reproduce the error.

CCU_Flyer May 2, 2012 6:38 am

FT iPhone app
 
Tried uninstalling and reinstalling, still won't work. It goes into sub forum of cards but not of airline programme

IBobi May 2, 2012 11:14 am


Originally Posted by ashwini (Post 18498481)
Tried uninstalling and reinstalling, still won't work. It goes into sub forum of cards but not of airline programme

Are you clicking the < arrow so that it points downward and opens the subforums?

If not, what version of phone and iOS software are you running?

goalie May 3, 2012 10:44 am

A couple of comments and requests and/or suggestions

I do like the chevron for the sub-forums but in the next iteration of the app, is there any chance it can be moved to the left/closer to "Subfourms (xx)" as maybe it's me and my fat fingers ;) but more often than not, I end up hitting the reply button when trying to expand the chevron

Could the subscribe feature at the bottom of the screen moved as again, with my fat fingers and flipping fast to the bottom of the page, I am hitting the button

I do like the go to first unread feature but it doesn't work properly as there is no sync to what I read on-line to what I read on the app as when I use the feature on the app, it takes me anywhere from the first page to the second to last page and never the last unread post I viewed. Also, on a one page thread on the app, if I hit the last unread option, the page does not go to any post at all but rather the "little wheel" just keeps spinning around

Is there anyway to mark forums read as there is with the on-line/browser version?

Also, I have noticed that the app crashes much more than any previous version and usually after I make a post or hit the log out button

Thanks
:)

CCU_Flyer May 4, 2012 7:42 pm

FT iPhone app
 
Sorry was not clear earlier. When trying to create a new thread, while trying to chose a sun forum in cannot chose from within the airline programs.

goalie May 9, 2012 11:01 am

I'll add this here as opposed to starting yet another iPhone app thread....

I am unable to read any of the announcements that appear at the top of each forum on the app as when I tap on it, it briefly changes to the word "label" and then shows a blank page

IBobi May 9, 2012 12:29 pm


Originally Posted by goalie (Post 18542915)
I'll add this here as opposed to starting yet another iPhone app thread....

I am unable to read any of the announcements that appear at the top of each forum on the app as when I tap on it, it briefly changes to the word "label" and then shows a blank page

I don't think announcements are available on the app -- you're talking about the Dahl Fund and Hotel Pet Peeve ones currently, yes?

goalie May 9, 2012 12:42 pm


Originally Posted by IBobi (Post 18543612)

Originally Posted by goalie (Post 18542915)
I'll add this here as opposed to starting yet another iPhone app thread....

I am unable to read any of the announcements that appear at the top of each forum on the app as when I tap on it, it briefly changes to the word "label" and then shows a blank page

I don't think announcements are available on the app -- you're talking about the Dahl Fund and Hotel Pet Peeve ones currently, yes?

Hi there :) and thanks for the quick response ^. Yup both of the ones you noted and while I have you ;). Any thoughts on my comments a few posts up and speaking of pet peeves ;), I've searched but can't seem to find an answer to this- is there a way to have the little translucent black formatting bar not show up in the post or reply box and be an option to bring up when you want to format?

IBobi May 9, 2012 1:18 pm


Originally Posted by goalie (Post 18543711)
Hi there :) and thanks for the quick response ^. Yup both of the ones you noted and while I have you ;). Any thoughts on my comments a few posts up and speaking of pet peeves ;), I've searched but can't seem to find an answer to this- is there a way to have the little translucent black formatting bar not show up in the post or reply box and be an option to bring up when you want to format?

The formatting bar is a standard editing feature, so it's not user-selectable.


Originally Posted by goalie (Post 18507488)
A couple of comments and requests and/or suggestions

I do like the chevron for the sub-forums but in the next iteration of the app, is there any chance it can be moved to the left/closer to "Subfourms (xx)" as maybe it's me and my fat fingers ;) but more often than not, I end up hitting the reply button when trying to expand the chevron

Could the subscribe feature at the bottom of the screen moved as again, with my fat fingers and flipping fast to the bottom of the page, I am hitting the button

I do like the go to first unread feature but it doesn't work properly as there is no sync to what I read on-line to what I read on the app as when I use the feature on the app, it takes me anywhere from the first page to the second to last page and never the last unread post I viewed. Also, on a one page thread on the app, if I hit the last unread option, the page does not go to any post at all but rather the "little wheel" just keeps spinning around

Is there anyway to mark forums read as there is with the on-line/browser version?

Also, I have noticed that the app crashes much more than any previous version and usually after I make a post or hit the log out button

Thanks
:)

We're working on stability issues.

As to the button placements, there is so little real-estate to work with on the iPhone screen I'm not sure what can be done that also *looks* good.

On the synch question: the "last read" function is cookie-based, not database-cached, so it will only track what you do on your phone OR computer, but it won't synch them both "per account".

To mark forums read, you must click on them, then the blue dot disappears indicating they are read.

joel67 May 19, 2012 9:07 am

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)


Originally Posted by IBobi

Originally Posted by goalie (Post 18543711)
Hi there :) and thanks for the quick response ^. Yup both of the ones you noted and while I have you ;). Any thoughts on my comments a few posts up and speaking of pet peeves ;), I've searched but can't seem to find an answer to this- is there a way to have the little translucent black formatting bar not show up in the post or reply box and be an option to bring up when you want to format?

The formatting bar is a standard editing feature, so it's not user-selectable.


Originally Posted by goalie (Post 18507488)
A couple of comments and requests and/or suggestions

I do like the chevron for the sub-forums but in the next iteration of the app, is there any chance it can be moved to the left/closer to "Subfourms (xx)" as maybe it's me and my fat fingers ;) but more often than not, I end up hitting the reply button when trying to expand the chevron

Could the subscribe feature at the bottom of the screen moved as again, with my fat fingers and flipping fast to the bottom of the page, I am hitting the button

I do like the go to first unread feature but it doesn't work properly as there is no sync to what I read on-line to what I read on the app as when I use the feature on the app, it takes me anywhere from the first page to the second to last page and never the last unread post I viewed. Also, on a one page thread on the app, if I hit the last unread option, the page does not go to any post at all but rather the "little wheel" just keeps spinning around

Is there anyway to mark forums read as there is with the on-line/browser version?

Also, I have noticed that the app crashes much more than any previous version and usually after I make a post or hit the log out button

Thanks
:)

We're working on stability issues.

As to the button placements, there is so little real-estate to work with on the iPhone screen I'm not sure what can be done that also *looks* good.

On the synch question: the "last read" function is cookie-based, not database-cached, so it will only track what you do on your phone OR computer, but it won't synch them both "per account".

To mark forums read, you must click on them, then the blue dot disappears indicating they are read.

I don't quite understand that. It seems like my PC browser correctly recognizes the last read message from my iPhone, but not vice versa, which is a major annoyance.

Also, the app doesn't list my subscribed forums, just subscribed threads, and there doesn't seem to be a way to move up from a thread to the parent forum. On the whole, the mobile web version is easier for me to use, but the app version looks better and has good potential with just a few more tweaks and bug fixes.

aragno May 21, 2012 8:09 am

FT iPhone app
 
iPhone with latest iOS and FT app.

I am unable to create a new thread in a sub-forum. I tried to create a new thread in the AAdvantage forum and when I select the forum it never loads the list of sub-forums. Same problem with Japan subforum too.

Any tips or is this a known issue?

IBobi May 21, 2012 6:48 pm


Originally Posted by aragno (Post 18614367)
iPhone with latest iOS and FT app.

I am unable to create a new thread in a sub-forum. I tried to create a new thread in the AAdvantage forum and when I select the forum it never loads the list of sub-forums. Same problem with Japan subforum too.

Any tips or is this a known issue?

Reported, thank you.

NiceLanding Jun 22, 2012 11:39 pm

The iPhone app used to take me to my first unread message when I clicked on a thread, but now it always starts from the beginning. Then when I click the strangely named Last Unread button, it jumps to the top of one of the last pages, but usually no where near the spot last read and often not even the right page. Am I doing something wrong?

goalie Jun 23, 2012 1:36 pm


Originally Posted by NiceLanding (Post 18805266)
The iPhone app used to take me to my first unread message when I clicked on a thread, but now it always starts from the beginning. Then when I click the strangely named Last Unread button, it jumps to the top of one of the last pages, but usually no where near the spot last read and often not even the right page. Am I doing something wrong?

No you're not doing anything wrong as it happens to me as well and it appears to be a sync issue between the desktop and iphone versions (and imho, it's not a good piece of "functionality")

NiceLanding Jun 23, 2012 1:58 pm


Originally Posted by goalie (Post 18807879)
No you're not doing anything wrong as it happens to me as well and it appears to be a sync issue between the desktop and iphone versions (and imho, it's not a good piece of "functionality")

In the previous version it was just a sync issue, so it worked okay if you only used the iPhone app. In the current version it seems to be entirely broken.

I'm always amazed when someone not only breaks an app and fails to discover it in testing, but then simply ignores the inevitable slew of negative ratings that follow. They should revert to the previous version or at least post a note saying they're working on the problem. Otherwise many people won't even bother trying it again if they ever fix things.

IBobi Jun 25, 2012 1:55 pm

I've reported this to our mobile developers.

RSSrsvp Jul 2, 2012 6:33 pm

Please remember that not only do iPhone users use your app but iPad users have installed it also. Therefore it woul be nice to view the app in landscape viewing mode. @:-)

JohnnyColombia Jul 19, 2012 6:29 pm

The developers do realise don't they that defaulting to all airline forums being collapsed rather than expanded is perfectly illogical?

Why would anyone click on airline programs to just see a blank screen rather than the sub forums?

I too have spent a couple of months presuming that the sub forums are simply broken


Originally Posted by IBobi (Post 18423656)
To open subforums, find the small arrow pointing left at the top right corner of the forum; click it so that it points downward, and you'll see the subforums open.

Paul


travelislife Aug 10, 2012 6:27 am

Any progress on fixing the "last unread" button? I pretty much exclusively use FT on iPhone and the button is useless. Also agree on the silliness of having to click another tiny arrow to seethe airline sub forums.

IBobi Aug 10, 2012 4:25 pm


Originally Posted by travelislife (Post 19094811)
Any progress on fixing the "last unread" button? I pretty much exclusively use FT on iPhone and the button is useless. Also agree on the silliness of having to click another tiny arrow to seethe airline sub forums.

Both issues are being researched by tech, thanks for hanging in there :)

RSSrsvp Sep 11, 2012 7:43 am


Originally Posted by RSSrsvp (Post 18860448)
Please remember that not only do iPhone users use your app but iPad users have installed it also. Therefore it would be nice to view the app in landscape viewing mode. @:-)


Originally Posted by IBobi (Post 19098043)
Both issues are being researched by tech, thanks for hanging in there :)

Does also mean my suggestion also was being researched? :confused:

IBobi Sep 12, 2012 3:55 pm


Originally Posted by RSSrsvp (Post 18860448)
Please remember that not only do iPhone users use your app but iPad users have installed it also. Therefore it woul be nice to view the app in landscape viewing mode. @:-)

I believe this app is smartphone-focused and not tablet-focused. I think tablet users are meant to use the full site in the tablet's mobile browser.

cblaisd Sep 12, 2012 5:14 pm


Originally Posted by JohnnyColombia (Post 18965314)
Why would anyone click on airline programs to just see a blank screen rather than the sub forums?

I too have spent a couple of months presuming that the sub forums are simply broken

I actually was able to open the sub-forums once today with only one try!

:cool:

Please, please, this should be an easy fix.

RSSrsvp Sep 12, 2012 8:27 pm


Originally Posted by IBobi (Post 19303805)
I believe this app is smartphone-focused and not tablet-focused. I think tablet users are meant to use the full site in the tablet's mobile browser.

More often than not I for one find that simply clicking on an app as opposed to going to a browser is easier. Would it be a major task to add a landscape viewing mode tht can be used on the iPad?

IBobi Sep 13, 2012 7:16 am


Originally Posted by RSSrsvp (Post 19305154)
More often than not I for one find that simply clicking on an app as opposed to going to a browser is easier. Would it be a major task to add a landscape viewing mode tht can be used on the iPad?

I have no idea -- but it won't hurt to ask, which I have :)

RSSrsvp Sep 13, 2012 7:23 am


Originally Posted by IBobi (Post 19307241)
I have no idea -- but it won't hurt to ask, which I have :)

Thanks!

Muerz Oct 21, 2012 8:58 am

FT iPhone app
 
Any news concerning the last read message bug and an upcoming iPad mode?
Also, when do you guys plan to release a new version which supports the iPhone 5's larger screen?

RSSrsvp Oct 21, 2012 9:01 am


Originally Posted by RSSrsvp (Post 19305154)
More often than not I for one find that simply clicking on an app as opposed to going to a browser is easier. Would it be a major task to add a landscape viewing mode tht can be used on the iPad?


Originally Posted by IBobi (Post 19307241)
I have no idea -- but it won't hurt to ask, which I have :)


Originally Posted by RSSrsvp (Post 19307274)
Thanks!

Any update on this yet?

IBobi Oct 22, 2012 11:45 am

Have nto heard of any plans for an iPad-optimized version at this time. But viewing on the mobile Safari or Chrome browser works great.

EXPLAT Oct 23, 2012 7:42 am

forum posting selection bug
 
Won't let me post to Airline, Hotel and other forums using iPhone app. Tap line but row of choices does not appear, stays on same screen.

IBobi Oct 23, 2012 12:41 pm


Originally Posted by EXPLAT (Post 19549227)
Won't let me post to Airline, Hotel and other forums using iPhone app. Tap line but row of choices does not appear, stays on same screen.

Can you post the exact sequence you're trying to do? Screenshots if possible? It's working for me.


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