Changing flight
Apr 15, 2023, 2:11 pm
#1
Original Poster
Join Date: Jun 2022
Posts: 61
Changing flight
I’m looking at changing a flight. My fare says $300 change fee. I’ve booked executive
I found another executive fare. Paid $1900 , new fare $2200 Difference is $600 ( w/fee). Tap is quoting me $2250 and saying that I am correct with the $300 change fee but my fare is different. Anyone know why
this is what they said
For that option, the value to change at this moment is 2255.73CAD, the penalty is 300$ but you don't have the same fare available. This value can change according to the availability of the flights.
I found another executive fare. Paid $1900 , new fare $2200 Difference is $600 ( w/fee). Tap is quoting me $2250 and saying that I am correct with the $300 change fee but my fare is different. Anyone know why
this is what they said
For that option, the value to change at this moment is 2255.73CAD, the penalty is 300$ but you don't have the same fare available. This value can change according to the availability of the flights.
Apr 15, 2023, 2:43 pm
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
I suspect they are regarding your new reservation as being a change of brand, the CAD 300 fee applies to changes within the brand, and so if you were looking for flexibility it's best to look at Top Executive rather than Executive. Executive isn't marketed as changeable in the way that Top Executive is. We would need to delve into the precise fare basis and dates to be sure about that. There should be other dates you can move to without paying a lot extra. But I'm presuming you can get a refund for a CAD 250 fee? Plus over time availability may shift in your favor.
Apr 15, 2023, 4:43 pm
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
I haven't had problems with my one and only refund, took about a week before it got to my account. I would do whatever works out cheapest.
Apr 20, 2023, 6:47 am
#6
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Also
I'd like to put in some data points as well.
Two refund experiences, both thru FlyTap requested online. One was a within 24hr of booking, refunded in 3 to 4 days and the other one was a more than 24hr which took a week.
This was recent about 3 to 4 weeks ago from date of this post. Definitely surprised that I didn't have to call or even wait months. So at least for me it worked, twice.
Two refund experiences, both thru FlyTap requested online. One was a within 24hr of booking, refunded in 3 to 4 days and the other one was a more than 24hr which took a week.
This was recent about 3 to 4 weeks ago from date of this post. Definitely surprised that I didn't have to call or even wait months. So at least for me it worked, twice.
Apr 22, 2023, 8:10 am
#7
Original Poster
Join Date: Jun 2022
Posts: 61
Sorry, one more question I booked a one way stopover flight so I see on the two different segments.
They say a change fee of 300 each- cancel $250 each . Although I asked the rep on Twitter about the change fee because it also says a change fee of 300 each on each segment and she said no it’s only 300 for the flight.
The flight is on one ticket code, but right on my ticket it does say that with the change/ cancel fee.
TAP makes me very nervous because of all the reviews I’ve read about them not giving the correct refunds.
Has anyone had any experience with stopover cancel fees on executive- one booking code?
They say a change fee of 300 each- cancel $250 each . Although I asked the rep on Twitter about the change fee because it also says a change fee of 300 each on each segment and she said no it’s only 300 for the flight.
The flight is on one ticket code, but right on my ticket it does say that with the change/ cancel fee.
TAP makes me very nervous because of all the reviews I’ve read about them not giving the correct refunds.
Has anyone had any experience with stopover cancel fees on executive- one booking code?
Apr 26, 2023, 5:16 am
#9
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,860
Sorry, one more question I booked a one way stopover flight so I see on the two different segments.
They say a change fee of 300 each- cancel $250 each . Although I asked the rep on Twitter about the change fee because it also says a change fee of 300 each on each segment and she said no it’s only 300 for the flight.
The flight is on one ticket code, but right on my ticket it does say that with the change/ cancel fee.
TAP makes me very nervous because of all the reviews I’ve read about them not giving the correct refunds.
Has anyone had any experience with stopover cancel fees on executive- one booking code?
They say a change fee of 300 each- cancel $250 each . Although I asked the rep on Twitter about the change fee because it also says a change fee of 300 each on each segment and she said no it’s only 300 for the flight.
The flight is on one ticket code, but right on my ticket it does say that with the change/ cancel fee.
TAP makes me very nervous because of all the reviews I’ve read about them not giving the correct refunds.
Has anyone had any experience with stopover cancel fees on executive- one booking code?
Apr 26, 2023, 5:18 am
#10
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,860
You need to fill out the bank account information. TP doesn't send the money back to your credit card. I know from experience earlier this year when I cancelled two tickets and also suggested that TP refunded to the credit card used to pay for the tickets. I was asked for bank account details and the amount arrived within 1-2 weeks.
Apr 29, 2023, 6:21 pm
#11
Original Poster
Join Date: Jun 2022
Posts: 61
So I did not fill out the bank info because it said check box to refund to original form of payment. But then I read they need banking so I contacted tap and gave them banking yesterday.
Today it was refunded to my cc. The amount I was expecting.
thanks for everyone’s help
Today it was refunded to my cc. The amount I was expecting.
thanks for everyone’s help