TAP US-Europe in Summer from $248 RT in Biz -- Will TAP honor these fares?
Mar 5, 2021, 4:40 pm
#31
Original Poster
Join Date: Jun 2020
Posts: 196
All my bookings got cancelled as well. But still, they should have honored these when it's very likely that a) you wouldn't be able to board as you lacked the proper docs as per covid times or b) these seats are very likely to go empty anyways. Oh well...
Mar 5, 2021, 4:59 pm
#32
Join Date: Nov 2009
Location: SFO
Programs: UA Gold, AS Gold, SPG Gold, HH Gold
Posts: 113
Makes no sense that you got the e-mail as well. TAP has a special for RT Biz seats @ 999 euros often, which is basically what you paid. You'll find these more commonly on the Paris/NYC bond flights.
All my bookings got cancelled as well. But still, they should have honored these when it's very likely that a) you wouldn't be able to board as you lacked the proper docs as per covid times or b) these seats are very likely to go empty anyways. Oh well...
All my bookings got cancelled as well. But still, they should have honored these when it's very likely that a) you wouldn't be able to board as you lacked the proper docs as per covid times or b) these seats are very likely to go empty anyways. Oh well...
Mar 5, 2021, 5:31 pm
#33
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,514
So TP can lose a ton for every flight while running near empty flights? Great business reasoning.
Mar 5, 2021, 5:51 pm
#34
Join Date: Sep 2020
Location: MA
Programs: Hilton Diamond , Marriott Gold, Star Alliance Gold, IHG Diamond Elite
Posts: 208
So TAP cancelled the tickets very conveniently after 48 hours , so the 24 hours free cancellation window is over . I wonder who is playing smart TAP or Expedia ( or both) issuing credits which is clearly against the law and current regulations . Or they are so dumb and think people a will accept the useless TAP credits
Mar 5, 2021, 7:34 pm
#36
Join Date: Mar 2009
Posts: 3,519
Mar 5, 2021, 8:38 pm
#37
Original Poster
Join Date: Jun 2020
Posts: 196
TAP is just an evil company, it's not just on the refund front due to covid-19, despite being bankrupt and bailed out by the PT Gov, they operate maliciously. Portugal and Brazil closed its borders stopping international traffic between the two countries. Obviously, a measure like this results on citizens of both countries stranded. What did TAP do? They scheduled a couple of "humanitarian" flights, charging these rescued passengers, 1800 euros for a one way ticket. Most of these individuals did have a flight previously booked with TAP that was cancelled, but TAP refused to move them to this "humanitarian" flight and wanted to charge them 1800 euros.
300 people were flown out of Brazil heading to Portugal and TAP made 540.000 euros out of an humanitarian flight.
300 people were flown out of Brazil heading to Portugal and TAP made 540.000 euros out of an humanitarian flight.
Mar 11, 2021, 10:17 am
#40
Join Date: May 2007
Posts: 189
For a short period of time, yes. They figured out how to cancel all the flights very quickly, they better figure out how to refund in the same expedient fashion, or I'll go to the chargeback. It's not reasonable hold our money for anything more than a few days. I'm not gonna play games with tap where they take weeks to refund.
Mar 11, 2021, 10:49 am
#41
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 644
For a short period of time, yes. They figured out how to cancel all the flights very quickly, they better figure out how to refund in the same expedient fashion, or I'll go to the chargeback. It's not reasonable hold our money for anything more than a few days. I'm not gonna play games with tap where they take weeks to refund.
Mar 12, 2021, 10:53 am
#42
Join Date: Sep 2009
Location: Minneapolis, MN
Programs: Delta
Posts: 10
Spoke with TAP
Finally sucked up the hold time (40 minutes) and spoke with a TAP agent. We have two bookings we made that were canceled. One of them has been processed and we should have it within a few days. The other one hasn't been processed yet but should be within the next week.
We also have a third booking that we made and cancelled within a half hour. When my husband called on that one a week ago, he was given a reference number (that doesn't work on their website, of course). I asked whether I had a reference number and the rep told me to just use my flight reservation code.
For the two flights I called about, I feel optimistic since they had different statuses. 😂 I think my husband's is lost in the interwebs. I'm going to give it another week before we initiate chargebacks on our cards.
We also have a third booking that we made and cancelled within a half hour. When my husband called on that one a week ago, he was given a reference number (that doesn't work on their website, of course). I asked whether I had a reference number and the rep told me to just use my flight reservation code.
For the two flights I called about, I feel optimistic since they had different statuses. 😂 I think my husband's is lost in the interwebs. I'm going to give it another week before we initiate chargebacks on our cards.
Mar 12, 2021, 12:36 pm
#43
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
Finally sucked up the hold time (40 minutes) and spoke with a TAP agent. We have two bookings we made that were canceled. One of them has been processed and we should have it within a few days. The other one hasn't been processed yet but should be within the next week.
We also have a third booking that we made and cancelled within a half hour. When my husband called on that one a week ago, he was given a reference number (that doesn't work on their website, of course). I asked whether I had a reference number and the rep told me to just use my flight reservation code.
For the two flights I called about, I feel optimistic since they had different statuses. 😂 I think my husband's is lost in the interwebs. I'm going to give it another week before we initiate chargebacks on our cards.
We also have a third booking that we made and cancelled within a half hour. When my husband called on that one a week ago, he was given a reference number (that doesn't work on their website, of course). I asked whether I had a reference number and the rep told me to just use my flight reservation code.
For the two flights I called about, I feel optimistic since they had different statuses. 😂 I think my husband's is lost in the interwebs. I'm going to give it another week before we initiate chargebacks on our cards.
Mar 12, 2021, 4:53 pm
#44
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
It's in TAP's interest to refund properly and quickly the error fares: not so much for other cancelled fares.
Mar 13, 2021, 8:16 pm
#45
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
I filed a chargeback as soon as my PNR showed no flights. This way, between TAP's refund department and Amex, I should see the money back before 2023.