Covid19: Swiss refunds after cancellation
Mar 22, 2020, 4:20 am
#76
Join Date: Feb 2019
Posts: 14
Can you do everyone a favour and slow down with your st**id comments and answers in this thread? Confirmation, really? What else do you need when Swiss silently removes the option to request a refund on their web site. For everyone with common sense this is enough. It is not your money that is at stake here so leave people alone.
Mar 22, 2020, 4:25 am
#77
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Can you do everyone a favour and slow down with your st**id comments and answers in this thread? Confirmation, really? What else do you need when Swiss silently removes the option to request a refund on their web site. For everyone with common sense this is enough. It is not your money that is at stake here so leave people alone.
As to the OP, yes, I agree he should get his money back. I have said so several times. If he is not having luck with LX in these extremely busy times, he should charge back on his credit card, which I believe he is doing/has done. But we don't need to escalate this to LX being taken over by Credit Suisse or similar nonsense.
Mar 22, 2020, 6:04 am
#78
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
There is no confirmation that I have seen that LX has adopted a blanket policy of not refunding for cancelled flights. There is one statement from a travel agent, which I cannot even find in this thread, so possibly a single data point. There is also currently no process in place for creditor banks to take over LX.
As to the OP, yes, I agree he should get his money back. I have said so several times. If he is not having luck with LX in these extremely busy times, he should charge back on his credit card, which I believe he is doing/has done. But we don't need to escalate this to LX being taken over by Credit Suisse or similar nonsense.
As to the OP, yes, I agree he should get his money back. I have said so several times. If he is not having luck with LX in these extremely busy times, he should charge back on his credit card, which I believe he is doing/has done. But we don't need to escalate this to LX being taken over by Credit Suisse or similar nonsense.
Mar 22, 2020, 7:37 am
#80
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Just spoke with another Swiss agent and got the same response: "A refund is possible but we will not be able to start processing them until a later date. Maybe September. This is a directive we have received and there is nothing else I can do for you at this moment."
Also, without checking with me first, the agent proceeded to cancel my reservation, and I received an e-mail stating "Your booking has been cancelled as requested." I now have no evidence of any kind to show that Swiss cancelled 4 of the 6 legs on that booking first, because Swiss of course didn't send any kind of notification when those legs were first cancelled.
Absolutely horrendous.
Also, without checking with me first, the agent proceeded to cancel my reservation, and I received an e-mail stating "Your booking has been cancelled as requested." I now have no evidence of any kind to show that Swiss cancelled 4 of the 6 legs on that booking first, because Swiss of course didn't send any kind of notification when those legs were first cancelled.
Absolutely horrendous.
Mar 22, 2020, 7:46 am
#81
Join Date: Jul 2005
Posts: 796
the conclusions I can draw from this is that
1) the agent did cancel the booking
2) question is, what about the refund? I don't want to start spending loads of time chasing them for a ticket they are legally obliged to refund, should I just wait for a few weeks and then check? or would it be prudent to have another agent just look into the PNR and confirm that steps have been taken to initiate the refund?
Mar 22, 2020, 7:54 am
#82
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
So far, no email from them. When I check online for the booking on the OS website, its gone. LX and LH also doesn't show it anymore. I see the message 'diese Buchung wurde storniert und kann nicht mehr angezeigt werden' which translates to 'this booking has been cancelled and can no longer be shown'
the conclusions I can draw from this is that
1) the agent did cancel the booking
2) question is, what about the refund? I don't want to start spending loads of time chasing them for a ticket they are legally obliged to refund, should I just wait for a few weeks and then check? or would it be prudent to have another agent just look into the PNR and confirm that steps have been taken to initiate the refund?
the conclusions I can draw from this is that
1) the agent did cancel the booking
2) question is, what about the refund? I don't want to start spending loads of time chasing them for a ticket they are legally obliged to refund, should I just wait for a few weeks and then check? or would it be prudent to have another agent just look into the PNR and confirm that steps have been taken to initiate the refund?
Just spoke with another Swiss agent and got the same response: "A refund is possible but we will not be able to start processing them until a later date. Maybe September. This is a directive we have received and there is nothing else I can do for you at this moment."
Also, without checking with me first, the agent proceeded to cancel my reservation, and I received an e-mail stating "Your booking has been cancelled as requested." I now have no evidence of any kind to show that Swiss cancelled 4 of the 6 legs on that booking first, because Swiss of course didn't send any kind of notification when those legs were first cancelled.
Absolutely horrendous.
Also, without checking with me first, the agent proceeded to cancel my reservation, and I received an e-mail stating "Your booking has been cancelled as requested." I now have no evidence of any kind to show that Swiss cancelled 4 of the 6 legs on that booking first, because Swiss of course didn't send any kind of notification when those legs were first cancelled.
Absolutely horrendous.
Dear SWISS Customer
Your booking has been cancelled as requested.
Tickets nos.:
724______________________
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines
* If the fare and Conditions of carriage entitle you to a refund, then the invoiced amount will be refunded to the original payment method.
Your booking has been cancelled as requested.
Tickets nos.:
724______________________
have been passed on for a possible* refund.
Best regards,
Swiss International Air Lines
* If the fare and Conditions of carriage entitle you to a refund, then the invoiced amount will be refunded to the original payment method.
Mar 22, 2020, 8:26 am
#83
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
I tweeted at lucky about this because I booked the companion sale fare from AMS - JNB in April for 2000EUR each, so a total of 4000EUR. I'm fully expecting my flight to be cancelled, and any rebooking will result in Swiss asking for at least another 2000EUR. I understand that (during normal times), they don't want people booking sale fares, and then moving to peak season without paying the fare difference. But these aren't normal times. I'm more than happy to move my flight dates forward if it comes at no cost. But if I can't do that, I want a refund so that I can spend my money on something else.
Mar 22, 2020, 8:46 am
#84
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I would stop worrying about the inner workings of LX and its commercial banking relationships. The simple fact is that if your flight is cancelled, you are entitled to a refund. If you request one and it is not forthcoming, you may use the chargeback process and you will have your refund from your card issuer (bank). How LX, its bank, and your bank sort this is not your concern. It is designed this way so that individual customers do not need to understand or become involved in the commercial banking system.
No need to make this harder than it is.
No need to make this harder than it is.
Mar 22, 2020, 9:20 am
#86
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Mar 22, 2020, 12:12 pm
#87
Join Date: Feb 2020
Posts: 1,204
I would stop worrying about the inner workings of LX and its commercial banking relationships. The simple fact is that if your flight is cancelled, you are entitled to a refund. If you request one and it is not forthcoming, you may use the chargeback process and you will have your refund from your card issuer (bank). How LX, its bank, and your bank sort this is not your concern. It is designed this way so that individual customers do not need to understand or become involved in the commercial banking system.
No need to make this harder than it is.
No need to make this harder than it is.
Mar 22, 2020, 3:04 pm
#88
Join Date: Jul 2016
Programs: Etihad, Krisflyer, BA Executive Club
Posts: 47
What a croc !
Airlines love to play the small print, don't allow you changes, don't care about your circumstances and when things go bad they go bleating to the governments for funds, only to immediately trouser the cash in bonuses instead of putting it away for the proverbial "rainy day".
So screw them. I'm due xx refunds and I want my compensation too.
Airlines love to play the small print, don't allow you changes, don't care about your circumstances and when things go bad they go bleating to the governments for funds, only to immediately trouser the cash in bonuses instead of putting it away for the proverbial "rainy day".
So screw them. I'm due xx refunds and I want my compensation too.
Mar 22, 2020, 3:16 pm
#89
Join Date: Mar 2020
Posts: 8
Credit
If I have a ticket purchased through AMEX travel which is UA to ATH and LX back from LCA which airline would I get the credit for if I cancel due to COVID-19? None of these flights have been canceled by the airlines yet. Also, it is all on one ticket.
Mar 22, 2020, 3:27 pm
#90
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
However, unless you are traveling in the next day, wait. It is almost a certainty that one or both of those flights will be cancelled. When that happens, you may cancel (with Amex Travel) for a full refund.