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Swiss International Air Lines Passenger Abuse
Swiss International Air Lines, via a customer service agent absolutely devoid of critical thinking skills based in the mainland China, previously sent me an exceedingly and ridiculously condescending response with the attachment of the conditions of carriage to remind me to "see things in a different light." Actually, the airline needs to obtain a panorama instead of "seeing a different light" through the peeping hole. As a matter of fact, Thai Airways International and Swiss International Airlines must properly resolve the matter AND compensate in response to the abuses I had to endure through various stakeholders. Singapore Airlines, United Airlines, Thai Airways International Airways and the Hong Kong Airport Authority have the complete CCTV footage of my movements throughout the airport on 18 June 2018. I know that I will NEVER be a flight risk, and I have been seriously suppressed and bullied by various irresponsible parties at HKG and beyond over the months. The spectacular nightmare began with my visit to the Thai Royal Orchid Lounge at Hong Kong International Airport in the afternoon of 18 June 2018. I spent hours at the lounge and occupied myself with snacking, snipping drinks, feasting on tubs of frozen coconut yogurt , watching TV and surfing the internet for hours. Indeed, I vomited into the toilet bowl inside the toilet of the airline lounge because I grazed from the lounge buffet and consequently filled my stomach up, but I felt fantastic afterwards. I vomited at least 3 hours before the scheduled LX 139 flight departure time. Unbeknownst to me, the absentee manager of the Thai Airways Royal Orchid Lounge on that evening determined to have me removed from the LX flight by plotting everything through phone instructions. 45 minutes before the scheduled departure, I made my way to the departure gate and took a seat right in front of the gate podium. I felt asleep because of the late scheduled departure time. The Lufthansa agents performing the boarding process must have seen me dozing off and doing nothing else at all. The first agent from Hong Kong Airport Services (HAS) approached me soon after I had woken up on my own and proceeded to board my flight. He asked me whether I was alright and I responded by positively saying "of course." Nevertheless, he escorted me to the aircraft and the flight purser soon made an appearance. The purser again questioned my fitness to travel. I again responded by saying that I was merely tired and stressed. Of course, I was stressed and irritated at that point because I was interrogated and harassed repeatedly on that evening! To follow up, I asked the pursuer why my seat assignment 4A confirmed during the first week of November 2017 was taken away from me, the purser responded by saying that he had no idea but he would consult with the captain on whether I was actually fit for flying. The purser visited the cockpit and returned within a minute without the company of the captain, and announced that I had been removed from the flight. How could the captain made such an erroneous decision without seeing me in person? How could HAS and the LX flight crew believe the nonsense made up by the coward lounge manager? At this point, a second agent from HAS, a millennial with an obnoxious attitude, showed up and proceeded to remove me from the flight. This despicable novice had the audacity to treat me with unspeakable contempt and looked at me with utter disgust, as if I had committed some kind of shameful crime. He dared to order me to shut up when I asked him for clarifications, with a physical separation of at least 5 meters between him and I deliberately maintained by me for my personal safety. Eventually, he escorted me to the arrivals area and dismissed me by affirming that he could not care less whatever happened to my critically disrupted travel plans. It goes without saying that I got practically stranded at the airport in Hong Kong very late at night / early in the morning on June 18 / 19 because of the excessive abuses heaped on me. On top of that, I had to pay USD 125 for the very unwilling day change fee, spent around HKD 200 on miscellaneous secretarial services to have my flights to Geneva changed as well as confirmed, and lost CHF 300 for my prepaid hotel room in Geneva. In the morning of 19 June 2018, I told the airport check-in supervisor for United Airlines in Hong Kong the full account, she just chuckled in good humor after she had heard the full story, checked me out for a causal character assessment, and informed the United reservations agent on the phone that I had been inconvenienced for denied boarding by Swiss the night before because of the "stimulating" food items I had confirmed at the TG lounge. Naturally, I had let the flight crew on LX 139 departing on 19 June 2018 know the complete story, since the flight manifest would just label me as trouble through the internal codes of the airline. I had a very extended conversation with the purser a couple of hours before the pre-landing breakfast service. His instant response was that I am not a trouble-making passenger at all in his mind. The coward manager of Thai Airways Royal Orchid Lounge in Hong Kong confessed in person on 19 June 2018 that he simply reported the incident to all other parties that behaved just as irresponsibly because he was most afraid of the risk the lounge he manages to lose the local food and beverage license because of potential food poisoning hazard I might have experienced the day before. He even knew how many tubs of frozen coconut yogurt I had consumed at the lounge. He "promised" that he would provide the contact information of the various points of contact within Thai Airways for my complaint but never did. I was at the lounge for hours after his despicably selfish confession, but he just left his shift without providing me the "promised" contact information. Just like the day before, I was snacking, snipping drinks, feasting on tubs of frozen coconut yogurt and surfing the internet for hours. He finally saw exactly what I was doing at the lounge with his own eyes. Unlike such a bad judge of character he is, I could see through his facial expressions that he very much wanted me to leave "his" lounge immediately because he did not want to be reminded of what a horrible mistake he had made and got blamed by me in person at the lounge in front of other passengers. I did not yell, neither did I feel the need to whisper when I confronted him right at the lounge sometime after 1300 on 19 June 2018. The coward lounge manager claimed that he did everything strictly for my well-being. What a complete white lie that was. He went on by saying that he was worried because I had escaped from the lounge (about 45 minutes before the flight departure) to the boarding gate when the staff from the lounge could not ascertain whether I was alright or not. In fact, a young male staff member from the lounge had received a affirmative confirmation from me with a smile at the lounge about two hours before departure that I was perfectly alright, when he checked on me as I was surfing the internet (as usual). My very frequent traveler experience tells me that the coward directly employed by TG (instead of a contractor of TG) would have done nothing if I had deposited a very pungent diarrhea at the toilet of the lounge instead. As soon as Swiss had received my complaint, the lying airline has also resorted to character & behavior assassination strategies against me in order to extricate itself from liabilities due to the abuses. The lying and offending airline told me it had conducted a full internal review. In reality, the so-called "full internal review" means referencing fabricated lies added to the passenger flight reservation records. "INTERVIEW WITH SUPERVISOR OF CALL CENTER --- The passenger contacted our call center on the morning of 19 June / He could not think and talk in a proper way / Most probably, he was very drunk / He also told the supervisor that he did drink something in the lounge before boarding." The supervisor of the United Airlines check-in desk on duty at Hong Kong International Airport on 19 June 2018, who lent me the phone to call Swiss International Air Lines just before 0900 local time, can totally EXPOSE THE LIE ABOVE about how I was supposedly very drunk and incoherent in that morning. The supervisor wore a pony tail on that sunny morning. The ticket was redeemed with United Airlines MileagePlus miles. Thai Airways Royal Silk Lounge and Royal Orchid Spa (Colin Brettell) Once again, I got abused and bullied by Swiss International Air Lines and Thai Airways International, for having reasonable fun with food, drinks and other inedible premium amenities like Colin Brettell at the airline lounge(s) but accidentally vomiting into a toilet bowl in a male toilet stall within Thai Airways Orchid Lounge at Hong Kong International Airport? The matter must be properly handled and resolved with the most deserving attention and complete satisfaction. Thai Airways has been perpetually ignored my complaint. Obviously, Swiss International Air Lines tries to shut me down by lecturing on me, fabricating lies about my interactions with them, ignoring me while feeding lies to consumer arbitration bodies such as the Hong Kong Consumer Council and begging the third-party organizations not to forward the lies they fabricated to my attention. |
I am posting the link of the youtube trip report again.
Thai Airways Royal Silk Lounge and Royal Orchid Spa (Colin Brettell) |
This is closed pending review.
totti co-Moderator M&M forum |
Swiss International Air Lines Passenger Abuse II
At any event, I must stress that I have provided a full truthful account in the following thread. I have no issue with having my threads / posts reviewed because the same truthful account has been forwarded to the Hong Kong Consumer Council, BBB New York, the Federal Office of Civil Aviation of Switzerland, etc.
Swiss International Air Lines Passenger Abuse https://www.flyertalk.com/forum/swis...ger-abuse.html The contact info of the LX / LH employees involved, particularly a despicable Beijing-based (back-office?) employee who told the following lie to the Hong Kong Consumer Council, has been removed in the thread above. "INTERVIEW WITH SUPERVISOR OF CALL CENTER --- The passenger contacted our call center on the morning of 19 June / He could not think and talk in a proper way / Most probably, he was very drunk / He also told the supervisor that he did drink something in the lounge before boarding." Again, the supervisor of the United Airlines check-in desk on duty at Hong Kong International Airport on 19 June 2018, who lent me the phone to call Swiss International Air Lines just before 0900 local time, can totally EXPOSE THE LIE ABOVE about how I was supposedly very drunk and incoherent in that morning. The supervisor wore a pony tail on that sunny morning. The ticket was redeemed with United Airlines MileagePlus miles. Again, the matter must be properly handled and resolved with the most deserving attention and complete satisfaction. Thai Airways has been perpetually ignoring my complaint. Obviously, Swiss International Air Lines tries to shut me down by lecturing on me, fabricating lies about my interactions with them, ignoring me while feeding lies to consumer arbitration bodies such as the Hong Kong Consumer Council and begging the third-party organizations not to forward the lies they fabricated to my attention. |
I read every word of your account and only admire your honesty about the vomiting incident. People that have been drinking and vomiting are not very pleasant to be around, the smell is enough to make me want to vomit. I would not want to be sat next to somebody like that in a lounge or on a plane. I can understand why they wouldn't want you on their flight and I think you need to try and forget it happened and move on. The airlines I use do not pick on their premium passengers because they eat too much or just because they can, they need us, they know we have a choice.
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So what do you want with your rants? Sympathy, witness statements, declarations that we will never fly LX again? |
Let's hope you won't fly LX again and we don't need to experience your vomit in the toilet bowls or "a very pungent diarrhea" deposited by you. Spare us any more details of your travel experiences. I'm sure you'll get more help from experts on excessive eating / drinking problems.
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Originally Posted by Andy49
(Post 30849650)
I read every word of your account and only admire your honesty about the vomiting incident. People that have been drinking and vomiting are not very pleasant to be around, the smell is enough to make me want to vomit. I would not want to be sat next to somebody like that in a lounge or on a plane. I can understand why they wouldn't want you on their flight and I think you need to try and forget it happened and move on. The airlines I use do not pick on their premium passengers because they eat too much or just because they can, they need us, they know we have a choice.
. I am not a hermit. NOT EVERYONE smells after one quick vomit. I am not the person who ever needs deodorant. If you, Andy, on the evening of 18 June 2018, who entered the lounge at around 2000 and saw me surfing the web on the computer closest to the mini fridge holding the frozen Thai coconut, you would not feel the need to vomit at all. I vomited because I had both alcohol AND frozen coconut yogurt during the same period. That's why I also include the youtube video because I enjoyed myself at the lounges exactly like the guy who filmed video. By the way, I had reported the whole incident to the Hong Kong Food and Environmental Hygiene Department. Since the scoundrel lounge manager dared to justify his decision by bringing up the department. I went ahead to report the incident with the full account to the department, and a full inspection had been conducted. |
Originally Posted by MichielR
(Post 30849662)
So what do you want with your rants? Sympathy, witness statements, declarations that we will never fly LX again? Have you read the part that Swiss International Air Lines begging the Hong Kong Consumer Council not to tell me what they told the consumer dispute arbitration body? By the way, I have clearly stated what I want from my expose. |
Originally Posted by andywaw
(Post 30849764)
Let's hope you won't fly LX again and we don't need to experience your vomit in the toilet bowls or "a very pungent diarrhea" deposited by you. Spare us any more details of your travel experiences. I'm sure you'll get more help from experts on excessive eating / drinking problems.
I am pretty sure that people vomiting in the airline lounge restrooms is not exactly some rare shocking event, unlike a professor who suffered from a heart attack and died inside the male restroom of the Cathay Pacific San Francisco Lounge during the last quarter of 2018. His body was only found because his family member reported to the airline that he did not return home after traveling on the Cathay flight he was supposed to be on. |
Sounds like you were drunk and unable to control yourself, given vomiting and falling asleep in front of the gate, agitated upon being offloaded. Lucky you got away with just a $125 change fee.
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Please can we have a TLDR version? Thanks |
Originally Posted by skywardhunter
(Post 30849883)
Sounds like you were drunk and unable to control yourself, given vomiting and falling asleep in front of the gate, agitated upon being offloaded. Lucky you got away with just a $125 change fee.
"As a matter of fact, Thai Airways International and Swiss International Airlines must properly resolve the matter AND compensate in response to the abuses I had to endure through various stakeholders. Singapore Airlines, United Airlines, Thai Airways International Airways and the Hong Kong Airport Authority have the complete CCTV footage of my movements throughout the airport on 18 June 2018. I know that I will NEVER be a flight risk, and I have been seriously suppressed and bullied by various irresponsible parties at HKG and beyond over the months." The lounge manager reported to the other parties I "escaped from" / "ran out of" the lounge. I walked out of the the lounge at around 2230 for the midnight departure. On the day before, I was busy with packing and making online arrangements, and did not get much sleep. I fell asleep at the gate because of lack of sleep the night before AND the late night departure. I could control myself quite alright on that day at the airport because I was surfing the web practically full time to sort out my personal affairs at the lounge, when I was not at the buffet. If the scoundrel lounge manager could clearly see how many mini tubs of Thai frozen coconut yogurt I had consumed through then CCTV footage, there must be relevant CCTV footage of me LEISURELY WALKING OUT of the lounge. |
Originally Posted by nancypants
(Post 30849912)
Please can we have a TLDR version? Thanks |
Originally Posted by netsurferrr
(Post 30849844)
I would not call a full account with all details a "rant." I am exposing the despicable duplicity of Swiss on handling this incident.
Have you read the part that Swiss International Air Lines begging the Hong Kong Consumer Council not to tell me what they told the consumer dispute arbitration body? By the way, I have clearly stated what I want from my expose. Your rant describes what you want various authorities to do. Good luck with that. FlyerTalk is no such authority and I am therefore now signing off on this and any other thread you may be allowed to open. |
Originally Posted by MichielR
(Post 30849952)
Your “expose” is full of terms such as ‘coward’ and ‘despicable’ and in this second thread you use derogatory racial stereotypes. I call that a rant, or worse. Your rant describes what you want various authorities to do. Good luck with that. FlyerTalk is no such authority and I am therefore now signing off on this and any other thread you may be allowed to open. Of course the multiple lies the lounge manager made up are despicable. He lied about he was concerned about my well-being, yea right, and then he fudged another lie about he was afraid of losing the local food and beverage license because of my "discomfort" he was supposedly very concerned about. The "types" I have referenced to are not "stereotypes." They are the ineffective and obstructive customer service experiences many around the world have received from certain nationalities and talked about. That's worse. The lounge manager lied to the other parties that I escaped from / ran out of the lounge. Do you realize that you are actually ranting? |
“reasonable fun with food and alcohol” ”vomited due to alcohol” You were deemed unfit to fly (reasonably so from your story). Got rebooked to the next day. You are not due anything and your self important racist and really plain annoying behavior (including the usage of swear words and other atrocities) will not make things any better for you nor make you appear very sympathetic. Has it ever occured to you that you may be wrong? Learn and grow from this and move on. PS: Can we please have this thread closed? |
These type of threads tend to pop up on Flyertalk every so often. Someone has worked themselves up into a frenzy of self-righteousness and a persecution fantasy based on an incident which is usually objectively largely their own fault.
In the process of recounting their 'experience' they usually reveal certain unpleasant personality characteristics (e.g. racial or other prejudices) which give an insight into how they got themselves into their situation in the first place. Then naturally they will lash out at anyone who questions or challenges their position, and generally fails to reinforce their own sense of victim hood. Capitalization and/or excessive use of exclamation marks is used to emphasize their combative approach. The real takeaway for me from these types of threads is to remember that airline customer service agents have to deal with jerks all the time, and so to remember that it costs nothing to be polite and respectful to them. |
Originally Posted by netsurferrr
(Post 30849940)
It is "TL" because the incident was complicated. Concerning the "DR," people are more than welcome to make snarky comments. It is NOT my problem that they "did not read" and hence made out of context comments.
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Originally Posted by Nick Art
(Post 30849985)
“reasonable fun with food and alcohol” ”vomited due to alcohol” You were deemed unfit to fly (reasonably so from your story). Got rebooked to the next day. You are not due anything and your self important racist and really plain annoying behavior (including the usage of swear words and other atrocities) will not make things any better for you nor make you appear very sympathetic. Has it ever occured to you that you may be wrong? Learn and grow from this and move on. PS: Can we please have this thread closed? |
Originally Posted by netsurferrr
(Post 30849925)
No, it is YOU who has made it sound like that.
Originally Posted by netsurferrr
(Post 30848634)
I spent hours at the lounge and occupied myself with snacking, snipping drinks, feasting on tubs of frozen coconut yogurt
Originally Posted by netsurferrr
(Post 30848634)
I vomited into the toilet bowl inside the toilet of the airline lounge
Originally Posted by netsurferrr
(Post 30848634)
took a seat right in front of the gate podium. I felt asleep because of the late scheduled departure time.
Originally Posted by netsurferrr
(Post 30848634)
a millennial with an obnoxious attitude, showed up and proceeded to remove me from the flight. This despicable novice had the audacity to treat me with unspeakable contempt and looked at me with utter disgust, as if I had committed some kind of shameful crime. He dared to order me to shut up when I asked him for clarifications, with a physical separation of at least 5 meters between him and I deliberately maintained by me for my personal safety
Originally Posted by netsurferrr
(Post 30848634)
for having reasonable fun with food, drinks and other inedible premium amenities like Colin Brettell at the airline lounge(s) but accidentally vomiting into a toilet bowl in a male toilet stall
Originally Posted by netsurferrr
(Post 30848634)
The matter must be properly handled and resolved with the most deserving attention and complete satisfaction.
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Originally Posted by ajeleonard
(Post 30850007)
These type of threads tend to pop up on Flyertalk every so often. Someone has worked themselves up into a frenzy of self-righteousness and a persecution fantasy based on an incident which is usually objectively largely their own fault.
In the process of recounting their 'experience' they usually reveal certain unpleasant personality characteristics (e.g. racial or other prejudices) which give an insight into how they got themselves into their situation in the first place. Then naturally they will lash out at anyone who questions or challenges their position, and generally fails to reinforce their own sense of victim hood. Capitalization and/or excessive use of exclamation marks is used to emphasize their combative approach. The real takeaway for me from these types of threads is to remember that airline customer service agents have to deal with jerks all the time, and so to remember that it costs nothing to be polite and respectful to them. |
Originally Posted by netsurferrr
(Post 30850010)
Here comes another "TLDR" nonsense. No, I am NOT wrong. I was in fact very fit to fly. Since when adjectives such as "despicable" "coward," etc. have become swear words?
They were meant offensively to degarde the person they were applied on, thus fitting the definition of swear words/crude language.
Originally Posted by ajeleonard
(Post 30850007)
The real takeaway for me from these types of threads is to remember that airline customer service agents have to deal with jerks all the time, and so to remember that it costs nothing to be polite and respectful to them.
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Originally Posted by Nick Art
(Post 30850039)
subcome |
Originally Posted by skywardhunter
(Post 30850012)
Actually, it was you.
Multiple hours lounging, drinking, multiple tubs of froyo Vomiting is never a good sign Fell asleep instantly in a loud bustling area Millenial, obnoxious, despicable, novice, audacity, contempt, disgust... where to begin. you asked for clarifications, translation: you were argumentative and disagreeable, physical separation of 5 metres, translation: you refused to cooperate or go with him, he felt like you were trying to run away Maybe not so reasonable? You made the vomiting sound intentional earlier with how it made you feel better. Why does it matter that it's a male toilet stall? I am completely satisfied. What is so wrong about "lounging" a lounge, like looking at the magazine rack, helping myself at the buffet, gawking at the TV, and then spending most of the time surfing the web? Yea right, people falling asleep at busy transport interchanges is such a big deal. I wonder what all the sleep pods at the airport are for then. Such incident had NEVER personally happened to me before. The "millennial novice" indeed treated me with "disgust" and "contempt." I in fact followed him automatically after he had arrived "to escort me," but he gave me a boatload of attitude when I asked him what would happen next. He actually demanded me to stay a certain spot at the arrival gate, and he knew I would never run away. The interaction between he and I was TOTALLY opposite to the scenario depicted in the video below. A woman missed her flight at the boarding gate HKIA |
Originally Posted by netsurferrr
(Post 30850087)
What is so wrong about "lounging" a lounge, like looking at the magazine rack, helping myself at the buffet, gawking at the TV, and then spending most of the time surfing the web?
Originally Posted by netsurferrr
(Post 30850087)
Yea right, people falling asleep at busy transport interchanges are such a big deal. I wonder what all the sleep pods at the airport are for then.
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Originally Posted by Nick Art
(Post 30850039)
Well I disagree and luckily it is not your call to deem somebody (including yourself) fir to fly. Furthermore just because you think you are right does not automatically mean you are. But since you won’t subcome to counter opinions, I will ask you a simple question: Is this whole hateful fuzz really worth your time? They were meant offensively to degarde the person they were applied on, thus fitting the definition of swear words/crude language. Additionally to that, I would like to point out that OP somehow managed to assign himself seat 4A as advanced seats reservation, despite that seat being reserved for Sen/HONs. I wonder how. Why should I "succumb" to the counter arguments because people find the lies of Thai and Swiss employees completely palatable? I would not have been deemed "unfit" to fly if the manager of the Thai lounge lied to the other parties that I escaped from / ran out of the lounge like a drunk student during a Florida spring break. I walked out of the lounge when I realize it was around 2230. Another employee from the Hong Kong Airport Services told me they had received a report concerning me in the exact wording. How can Swiss lie some more in order to relief itself from liabilities? I was NOT drunk and intoxicated on the morning of 19 June 2018. The United employee I interacted with on that morning clearly knew that, and she laughed with good humor and said "they threw you off the plane just for this?" In my original post, the flight purser on my rebooked Swiss flight heard my entire story. His response was like "oh" and immediately proceeded to give me a free wifi voucher because he said that was the only goodwill gesture he could provide at that very moment. |
Originally Posted by nancypants
(Post 30849912)
Please can we have a TLDR version? Thanks |
Originally Posted by skywardhunter
(Post 30850114)
So you weren't drinking?
I must've misread. I thought you fell asleep on a seat in front of a busy boarding gate, it wasn't clear from your writing that you were in fact in a sleep pod. I fell asleep in front of the gate because I barely slept the night before and it was a midnight departure. I have checked out quite a few sleep pods (NOT cocoons) at different airports out of curiosity over the years. It is not quiet to sleep in them with the noises around unless you are exhausted. Some sleeping beanie bags are situated on some mezzanines at AMS. The locations are not exactly quiet. |
Originally Posted by netsurferrr
(Post 30850010)
Since when adjectives such as "despicable" "coward," etc. have become swear words?
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Originally Posted by LondonElite
(Post 30850163)
OP spent hours in a TG lounge drinking and eating too much frozen yogurt. He then threw up in the lounge's toilet. While waiting to board his LX flight, he fell asleep in the gate area. Gate and airline staff deemed him unfit to fly, and he was eventually accommodated the following day (incurring some costs along the way). OP is very upset at the treatment he received as is in the process of complaining to a variety of regulatory bodies, including, bizarrely, the Better Business Bureau of New York.
" I would not have been deemed "unfit" to fly if the manager of the Thai lounge lied to the other parties that I escaped from / ran out of the lounge like a drunk student during a Florida spring break. I walked out of the lounge when I realize it was around 2230. Another employee from the Hong Kong Airport Services told me they had received a report concerning me in the exact wording." Would you be upset if Swiss and Thai made up wild lies about you that are not true at all? Why shouldn't I complain to a variety of regulatory bodies, including the BBB New York, if the lounge manager could make up lies about him being afraid of losing the local HK F&B license if my discomfort had not been properly dealt with? Don't you find an agent based in Beijing communicating with the Consumer Council of Hong Kong with a white lie strange? I am not even sure that the lying agent actually visited Hong Kong in 2018 at all. |
Originally Posted by LondonElite
(Post 30850177)
My apologies in advance in case English is not your first language, but your OP in the initial thread is difficult to read because of excessive hyperbole and stilted language. It would help your 'cause' a great deal if you would edit much of this out and slimline it.
My original message features clearly separate paragraphs. Intense adjectives have been included because of the outrageous nature of the incident. |
Originally Posted by netsurferrr
(Post 30850204)
... and spending like 90% of my time at the lounge surfing the internet.
" I would not have been deemed "unfit" to fly if the manager of the Thai lounge lied to the other parties that I escaped from / ran out of the lounge like a drunk student during a Florida spring break. I walked out of the lounge when I realize it was around 2230. Another employee from the Hong Kong Airport Services told me they had received a report concerning me in the exact wording." Would you be upset if Swiss and Thai made up wild lies about you that are not true at all? Why shouldn't I complaint to a variety of regulatory bodies, including the BBB New York, if the lounge manager could made up lies about being afraid of losing the local HK F&B license if my discomfort had not been properly dealt with? Don't you find an agent based in Beijing communicating with the Consumer Council of Hong Kong with a white lie strange? I am not even sure that the lying agent actually visited Hong Kong in 2018 at all. |
Well this is one of the most entertaining threads I have ever found on FT! God knows what 20 tubs of FROYO look like on the way back up!!!! And as for the pungent diarrhea.......................
Actually I witnessed a similar incident on an Emirates flight from Dubai to Capetown. A fellow passenger boarded in J, and then visited the toilet three times, vomiting loudly on each occasion. He was offloaded against his will, and the flight was delayed as the toilets had to be "decontaminated". Perhaps it was the OP after "several" bowls of hummus!!!!!!!!! |
Originally Posted by Nick Art
(Post 30849985)
PS: Can we please have this thread closed? |
Originally Posted by LondonElite
(Post 30850250)
I am not judging you, just summarising your excessively long OP. I was no there and did not see what happened, so I cannot comment on what actually happened. Nevertheless, it did happen, and complaining on FT, in the way that you do, is not going to achieve anything at all. Neither will complaining to Swiss aviation regulators or the (I really did laugh at this) the BBB. They will not even read what you wrote. When you do complain, you need to keep your prose much simpler. Stay away from words like 'liars' and 'cowards', because those are red flags for unhinged serial-complainers. Just keep it simple and understand that most people around you (whether working in CS or front-line at an airport) are not in the job that they are because they like picking fights, accusing people of random things, or making their own lives more difficult. I suspect you have a steep uphill battle in front of you if you choose to engage.
The "fights" started because the Thai Royal Orchid lounge manager lied about me escaping from the lounge like a drunkard without permission. That's why the subsequently lying Swiss, the perpetually silent Hong Kong Airport Services got antsy about it. My original complaint read nothing like the one you have read. The initial responses I got were pretty much like "please see things in a different light and thank you for your understanding." As I pursued the matter further, I had discovered the disgusting lies they wrote about me behind my back. I contacted the BBB NYC because the United States is usually the biggest long haul market of most airlines, after I had sensed that Swiss / Lufthansa office in Beijing had pretty much shut the Hong Kong Consumer Council up with a disgusting lie. |
Originally Posted by netsurferrr
(Post 30850344)
They are liars because they simply are.
Originally Posted by netsurferrr
(Post 30850344)
I contacted the BBB NYC because the United States is usually the biggest long haul market of most airlines, after I had sensed that Swiss / Lufthansa office in Beijing had pretty much shut the Hong Kong Consumer Council up with the lie.
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OK. Please let us know what the BBB will do for you. They have no teeth and no frequent flyer is going going to care what they advise or don't but if it makes you feel better...
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Originally Posted by Vinotraveller
(Post 30850303)
Well this is one of the most entertaining threads I have ever found on FT! God knows what 20 tubs of FROYO look like on the way back up!!!! And as for the pungent diarrhea.......................
Actually I witnessed a similar incident on an Emirates flight from Dubai to Capetown. A fellow passenger boarded in J, and then visited the toilet three times, vomiting loudly on each occasion. He was offloaded against his will, and the flight was delayed as the toilets had to be "decontaminated". Perhaps it was the OP after "several" bowls of hummus!!!!!!!!! I have NEVER been to Dubai. The lounges I visited on 18 June 2018 did NOT offer ME fare. I felt totally fine after a one-off vomit like at around 1800. The flight was scheduled to depart at midnight. I initially went to the WC on that occasion, thinking I needed to sit down "for comfort" because I had too much liquid in my stomach. Sometimes out of the blue, on the ground, I just need to visit WC for a sit down like having too much smoothie, etc. A particular blend of coffee from the machines at a certain HSBC premier branch somewhere in Asia always makes me want to visit WC for a sit down shortly afterwards. No health scare, sanitary violations, etc. are ever at play. Afterwards, I surfed the web and ate as well as drank from time to time because I was busy with web surfing, and it was inconvenient to bring excessive food and drinks next to the PC. |
Originally Posted by TPJ
(Post 30850340)
+1 - let's not feed the troll...
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