Welcome service in F at arrival in ZRH
Apr 2, 2019, 10:31 pm
#61
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Perfect. Thank you for the responses. I'm happy to hear that I will be as expected arriving in Terminal E on AC and departing Terminal E on LX and that here is no need for Welcome Service - arriving "clean" with no passport or security check. (My LH was a typing mistake).
My recommendation to any SWISS lurker would be to post a First Class call in number to arrange Welcome Services in advance if needed.
diddy
My recommendation to any SWISS lurker would be to post a First Class call in number to arrange Welcome Services in advance if needed.
diddy
All F arriving pax receive the welcome service automatically at ZRH.
Apr 3, 2019, 12:35 am
#62
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,154
Perfect. Thank you for the responses. I'm happy to hear that I will be as expected arriving in Terminal E on AC and departing Terminal E on LX and that here is no need for Welcome Service - arriving "clean" with no passport or security check. (My LH was a typing mistake).
My recommendation to any SWISS lurker would be to post a First Class call in number to arrange Welcome Services in advance if needed.
diddy
My recommendation to any SWISS lurker would be to post a First Class call in number to arrange Welcome Services in advance if needed.
diddy
(on AC in J you do not count as F Class pax even if you connect to an LX F flight!)
Apr 3, 2019, 12:42 am
#63
Moderator: SAS
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LX HON service replied to me in that matter: LX (Geschäftsleitung) rules do not allow to take family members travelling in C with the F-arrival service, even if there is space. In case myself and my wife would have been the only guests in F on this flight, then they would have allowed to take the other three in the F-service van, but not if other guests were in F. As only the two were on board the van finally, quite strange, but I have to accept it.
I knew from the beginning that this kind of restrictions would cause some kind of trouble, as they have excluded the HONs travelling in C. The lounge people and drivers told me from the beginning that they do not like this situation. As others here on this forum have said, this is a new kind of differentiation between HONs in general and F-pax. The same situation is for the F-arrival service in MUC when arriving on an A380.
I knew from the beginning that this kind of restrictions would cause some kind of trouble, as they have excluded the HONs travelling in C. The lounge people and drivers told me from the beginning that they do not like this situation. As others here on this forum have said, this is a new kind of differentiation between HONs in general and F-pax. The same situation is for the F-arrival service in MUC when arriving on an A380.
I wonder if they could track arriving HON and F Class pax and based on that supply the amount of Vans or limousines needed for the arrival service. (There would still need to be a limit on guests you can take as you can't have every F pax and HON take his whole family of 4 or more, maybe make it similar to the FCL access rules?) Currently I think they have no such system in place for the welcome service as one Van will always be there and it will always offer enough space for all F pax, which imo is a possible reason why they exculded HONs from the service in the first place. Introducing such a system might be difficult but certainly possible imo, but since you can't know how many guests every F or HON will take it'd be a logistical nightmare, so I kinda see the reason why LX restricted it to F pax only.
Apr 3, 2019, 4:18 am
#64
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
Currently I think they have no such system in place for the welcome service as one Van will always be there and it will always offer enough space for all F pax, which imo is a possible reason why they exculded HONs from the service in the first place. Introducing such a system might be difficult but certainly possible imo, but since you can't know how many guests every F or HON will take it'd be a logistical nightmare, so I kinda see the reason why LX restricted it to F pax only.
Apr 3, 2019, 10:28 am
#65
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Last Monday morning (LX139), there were two Swiss employees with their yellow vests waiting in the jetway. One had the key to the van, the other drove a S class. I couldn't hear what they discussed but the dude in the limousine left without loading any passengers (all F pax rode the van). Dunno why the limo driver was even there but apparently it is possible sending two rides to the same plane.
LH & full credit to them for this, monitor all F & HON arrivals & know the onward or arrival info well in advance
Apr 3, 2019, 7:00 pm
#66
Join Date: Nov 2005
Location: YYZ
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It would be a great and logical extension for LX to provide (1) Welcome Service for those connecting in ZRH from a non-LX flight to an LX F flight. Not a lot of work there from the terminal arrival stage on (and by this I mean not going to the level of providing a limo pickup at the jetway but just terminal change / clearances assistance) and (2) a number to call with your paid F reservation to arrange services from a frequent outbound non-ZRH station such as JFK etc. so you could arrange an airport transfer. Maybe just wishful thunking for next level service, appreciating that the LX F experience has been seriously upgraded in general over the last two years to better compete with the ground services provided on other F class carriers.
Apr 3, 2019, 9:03 pm
#67
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It would be a great and logical extension for LX to provide (1) Welcome Service for those connecting in ZRH from a non-LX flight to an LX F flight. Not a lot of work there from the terminal arrival stage on (and by this I mean not going to the level of providing a limo pickup at the jetway but just terminal change / clearances assistance) and (2) a number to call with your paid F reservation to arrange services from a frequent outbound non-ZRH station such as JFK etc. so you could arrange an airport transfer. Maybe just wishful thunking for next level service, appreciating that the LX F experience has been seriously upgraded in general over the last two years to better compete with the ground services provided on other F class carriers.
Does any airline F have an arrival service for pax connecting from another carrier ?
Apr 3, 2019, 11:30 pm
#68
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Apr 3, 2019, 11:54 pm
#69
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Apr 4, 2019, 1:06 am
#70
Join Date: Feb 2013
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Worked very well though.
Apr 4, 2019, 2:52 am
#71
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It would be a great and logical extension for LX to provide (1) Welcome Service for those connecting in ZRH from a non-LX flight to an LX F flight. Not a lot of work there from the terminal arrival stage on (and by this I mean not going to the level of providing a limo pickup at the jetway but just terminal change / clearances assistance) and (2) a number to call with your paid F reservation to arrange services from a frequent outbound non-ZRH station such as JFK etc. so you could arrange an airport transfer. Maybe just wishful thunking for next level service, appreciating that the LX F experience has been seriously upgraded in general over the last two years to better compete with the ground services provided on other F class carriers.
2.) There is such a number. And an email. However, if you mean arrange a limo transfer to or from the airport this is only available in if your booked F flight starts from London, Scandinavia, Dubai or Italy and then only in those areas.
Apr 4, 2019, 3:40 am
#72
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LH & TG both use contract workers for arrival & departure service, F & HON service at BKK for arrival, departure & transfer has always been superb.
Apr 4, 2019, 3:44 am
#73
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All UK airports served by LX & LH qualify for the First Class limousine service.
Apr 4, 2019, 4:45 am
#74
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Apr 4, 2019, 5:07 am
#75
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