No more E to A shuttle for GVA HON in C/Y.
May 31, 2018, 7:30 am
#1
Original Poster
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,645
No more E to A shuttle for GVA HON in C/Y.
Just in from LX core customer care. Disappointed but not unexpected. Not a word about A to E though, this is only E connecting to GVA for HON in C/Y. Now this is enhanced and GVA-bound HON no longer receive special treatment, I guess it is too difficult to let the F pax wait for the HON in the back...
As of 3 July, 2018 we will offer a new SWISS First Welcome Service in Zurich. Guests of SWISS First who have a connecting flight will be driven to a separate security and passport control with direct access to the new SWISS First Lounge A. SWISS First guests who’s journey ends in Zurich can enjoy the short and comfortable drive to the baggage claim area.
In order to secure this SWISS First Welcome Service in Zurich, we have decided for infrastructural reasons starting from July 3, 2018 not to offer a shuttle service to the SWISS First Lounge A or to connecting flights to Geneva for HON Circle members arriving on a long haul flight in Zurich and traveling in Business or Economy Class. HON members will continue to be driven from the SWISS First lounge A to the aircraft parked at remote positions irrelevant of the class of travel.
We are aware that this decision will result in a reduction to the service previously offered for HON Circle members continuing to Geneva. We will however regularly assess if we are in a position to offer this service in addition to the SWISS First Arrival Service. We ask for your understanding and apologize for any inconvenience we might cause you.
As of 3 July, 2018 we will offer a new SWISS First Welcome Service in Zurich. Guests of SWISS First who have a connecting flight will be driven to a separate security and passport control with direct access to the new SWISS First Lounge A. SWISS First guests who’s journey ends in Zurich can enjoy the short and comfortable drive to the baggage claim area.
In order to secure this SWISS First Welcome Service in Zurich, we have decided for infrastructural reasons starting from July 3, 2018 not to offer a shuttle service to the SWISS First Lounge A or to connecting flights to Geneva for HON Circle members arriving on a long haul flight in Zurich and traveling in Business or Economy Class. HON members will continue to be driven from the SWISS First lounge A to the aircraft parked at remote positions irrelevant of the class of travel.
We are aware that this decision will result in a reduction to the service previously offered for HON Circle members continuing to Geneva. We will however regularly assess if we are in a position to offer this service in addition to the SWISS First Arrival Service. We ask for your understanding and apologize for any inconvenience we might cause you.
May 31, 2018, 8:20 am
#2
Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
While I appreciate this new SWISS First Arrival service, I am curious to see, what happens at arrival with family being some in F and some in C. Maybe one F pax can guest another pax arriving in C? At least in FRA (LH) you can guest another pax arriving with you at an apron position for the limo.
May 31, 2018, 2:30 pm
#3
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Why should a HON be transferred with a shuttle from E to A/B, whilst the rest of the connecting people walk from aircraft a to b... Such shuttles are unnecessary as even if they would longer exist, the HON has to wait in the aircraft to GVA until the rest of the connecting passengers made their way to the aircraft by their own... 
May 31, 2018, 4:13 pm
#4
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,089
Why should a HON be transferred with a shuttle from E to A/B, whilst the rest of the connecting people walk from aircraft a to b... Such shuttles are unnecessary as even if they would longer exist, the HON has to wait in the aircraft to GVA until the rest of the connecting passengers made their way to the aircraft by their own...
Yes, I can see why HON like it.
Jun 1, 2018, 2:07 pm
#7
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,456
Jun 2, 2018, 5:36 am
#8
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
but that would leave you with potentially not nice inbound transit security, so take the transfer to A & ask to go back to E quick sticks
Jun 2, 2018, 5:38 am
#9
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Jun 2, 2018, 1:31 pm
#10
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
Baggage allowance for light fares has been a start, lounge access will come next.
Jun 2, 2018, 7:20 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
In the thinking of LX a "real" HON is not supposed to be in the back :-). On a more serious note, FFP status due to discrepancies among members of alliances are loosing more and more perks towards the outcome that "you get what you paid for" and status becomes irrelevant.
Baggage allowance for light fares has been a start, lounge access will come next.
Baggage allowance for light fares has been a start, lounge access will come next.
But agree with you that FFP Status is being continually degraded
Jun 3, 2018, 2:29 am
#12
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
Was just wondering whether they would also drive you to the E lounge, although it is usually not worth it. On an arrival in MUC recently, we could pick between lounge in the satellite, lounge in the main terminal or exit.
Jun 3, 2018, 2:33 am
#13
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,748
EW has already lost virtually all of my business as per the “no lounge access on basic fares” policy. (and some other issues)
Jun 3, 2018, 6:04 am
#14
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,089
I still may end up more often without a bag as with a bag, but the freedom of knowing that I don't have to decide in advance whether I will be taking one is worth a consideration. If it wasn't for LOT, which also happens to be quite practical for my flying needs, which still offers this perk, I wouldn't even bother with FTL/*G
Jun 3, 2018, 8:02 am
#15
Join Date: Sep 2016
Location: CH
Programs: LX SEN
Posts: 899
Very cheap move considering the revenue generated from those passengers. I suspect that there are few HONs remaining in GVA, hence the decision. This is a further sign that LX is withdrawing even more from the French speaking part of Switzerland. This decision follows the no more free drinks policy from GVA. In addition, the appalling state of the SEN lounge in GVA shows the LX is not willing to invest into this market.