6 Hours on Tarmac at IST
Feb 9, 2012, 1:04 am
#16
Join Date: Jun 2010
Location: HAM
Posts: 556
I was waiting on the tarmac in FRA for 5 hours during the Balkan-war, waiting for take-off clearance by the NATO. And everybody on board choose to wait and did not opt for the voluntary deboarding, which was offered by the crew. After 5h we finally made it… Hope never dies
Mar 13, 2012, 11:18 am
#17
Original Poster
Join Date: Sep 2011
Posts: 5
Just thought I'd add an update here...
Contacted Swiss via email just after I wrote the OP. Stated that we understood certain things like weather are out of the control of the airline, but their handling was well short of the mark for what I'd consider basic customer service. They emailed me back this week, said that they agree, will work on the situation with their vendor in IST, and sent me a couple of discount certs and gave us double miles on our trip.
So in the end, while I wish we hadn't been treated like we were initially, LX has made a sincere effort to understand and to rectify. +1 for them.
Contacted Swiss via email just after I wrote the OP. Stated that we understood certain things like weather are out of the control of the airline, but their handling was well short of the mark for what I'd consider basic customer service. They emailed me back this week, said that they agree, will work on the situation with their vendor in IST, and sent me a couple of discount certs and gave us double miles on our trip.
So in the end, while I wish we hadn't been treated like we were initially, LX has made a sincere effort to understand and to rectify. +1 for them.
Mar 18, 2012, 2:11 pm
#18
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Apr 6, 2012, 12:15 am
#21
Join Date: Aug 2006
Location: BSL
Programs: LH/LX
Posts: 517