[email protected]
Aug 23, 2001 | 8:25 am
#1
Original Poster
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,567
Adam Burke of Hilton has given us a great gift: our own email address where Hilton problems can be resolved. See http://www.flyertalk.com/forum/Forum57/HTML/002442.html
Would it be possible for this email address to be posted at the top of the Hilton forum? It would be helpful to newcomers and long time readers alike that we have direct access to Adam and his staff.
Would it be possible for this email address to be posted at the top of the Hilton forum? It would be helpful to newcomers and long time readers alike that we have direct access to Adam and his staff.
Aug 23, 2001 | 12:30 pm
#2
Original Member
Join Date: May 1998
Location: PDX
Programs: TSA Refusenik charter member
Posts: 16,126
This is great news! I suggest that all Hilton forum visitors thank Adam in person.
Feb 3, 2003 | 9:38 pm
#3
Original Poster
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,567
Many of the newcomers to FT don't realize that Hilton has given us our own email address. I see that FT is more and more giving us links at the top of forum pages - could this suggestion be reconsidered?
Feb 4, 2003 | 5:27 pm
#4
Founder of FlyerTalk
Join Date: May 1998
Location: Colorado Springs, CO
Posts: 6,540
we can. i'll ask that you create a brief write-up of what the announcement says along with the dedicated email address and i'll create a special Hilton HHonors only announcement within that forum.
Good idea that was unfortuantely lost in the daily grind of life. Thanks for resurecting.
[This message has been edited by Randy Petersen (edited 02-04-2003).]
Good idea that was unfortuantely lost in the daily grind of life. Thanks for resurecting.
[This message has been edited by Randy Petersen (edited 02-04-2003).]
Feb 4, 2003 | 5:38 pm
#5
Original Poster
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,567
I found Adam's post in the archives: http://www.flyertalk.com/pasttalk/ft...ML/002572.html With liberal cutting and pasting from his post, how about:
Hilton has established a DEDICATED E-MAIL ADDRESS for FlyerTalkers in order to expedite your inquiries. Emails to [email protected] go directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.
Thanks, Randy.
Hilton has established a DEDICATED E-MAIL ADDRESS for FlyerTalkers in order to expedite your inquiries. Emails to [email protected] go directly to the Service Center in Dallas, and will be monitored daily to ensure that your requests are handled in the most efficient manner possible.
Thanks, Randy.
Feb 4, 2003 | 5:40 pm
#6
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Randy Petersen:
we can. i'll ask that you create a brief write-up of what the announcement says along with the dedicated email address and i'll create a special Hilton HHonors only announcement within that forum.
Good idea that was unfortuantely lost in the daily grind of life. Thanks for resurecting.
[This message has been edited by Randy Petersen (edited 02-04-2003).]</font>
we can. i'll ask that you create a brief write-up of what the announcement says along with the dedicated email address and i'll create a special Hilton HHonors only announcement within that forum.
Good idea that was unfortuantely lost in the daily grind of life. Thanks for resurecting.
[This message has been edited by Randy Petersen (edited 02-04-2003).]</font>
Hotel Customer Service for hotel-related problems - 1-800-328-6242 or [email protected]
Starwood Preferred Guest-related problems -
Missing Stays/Miss-applied Credits Fax # 512-836-4002
Upgrade/Platinum amenity problems and other SPG-related complaints or comments - [email protected]
Thanks,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
[This message has been edited by Starwood Lurker (edited 02-04-2003).]
Jul 1, 2003 | 2:39 pm
#7
Original Poster
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,567
Any update on when this will be implemented? Randy committed to it, and I supplied possible verbiage some time ago. Thanks.