SPG points/credit given on rate booked online? Answer: Yes
Jul 13, 2009, 7:44 pm
#1
Original Poster
Join Date: Jun 2004
Location: Washington, D.C.
Programs: Starwood Platinum, United Premier Executive
Posts: 281
SPG points/credit given on rate booked online? Answer: Yes
I was about to book a room at the Sheraton Centro Historico in Mexico City for a very low rate--$89 prepaid--when I found this language in the details:
BOOK NOW AND SAVE - FULLY PREPAID, CANCEL RULES APPLY, NO CHANGES ALLOWED. ONLY WEB RATE.NON-CHANGEABLE. FULLY PREPAID. DOES NOT APPLY SPG POINTS. IF CANCELLED OUTSIDE72 HOURS OF ARRIVAL BEFORE 4PM, GUEST WILL FORFEIT THE COST OF 1NIGHT..IF CANCELLED WITHIN 72 HOURS OF ARRIVAL AFTER 4PM, GUESTWILL FORFEIT COST OF ENTIRE STAY..WEEKDAY RATE AND WEEKEND RATE ARE DIFFERENT.. Identification required.
Is it possible that this rate means you can't get SPG stay/night credit, or point credits or is it just a language issue?
BOOK NOW AND SAVE - FULLY PREPAID, CANCEL RULES APPLY, NO CHANGES ALLOWED. ONLY WEB RATE.NON-CHANGEABLE. FULLY PREPAID. DOES NOT APPLY SPG POINTS. IF CANCELLED OUTSIDE72 HOURS OF ARRIVAL BEFORE 4PM, GUEST WILL FORFEIT THE COST OF 1NIGHT..IF CANCELLED WITHIN 72 HOURS OF ARRIVAL AFTER 4PM, GUESTWILL FORFEIT COST OF ENTIRE STAY..WEEKDAY RATE AND WEEKEND RATE ARE DIFFERENT.. Identification required.
Is it possible that this rate means you can't get SPG stay/night credit, or point credits or is it just a language issue?
Jul 13, 2009, 7:47 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I was about to book a room at the Sheraton Centro Historico in Mexico City for a very low rate--$89 prepaid--when I found this language in the details:
BOOK NOW AND SAVE - FULLY PREPAID, CANCEL RULES APPLY, NO CHANGES ALLOWED. ONLY WEB RATE.NON-CHANGEABLE. FULLY PREPAID. DOES NOT APPLY SPG POINTS. IF CANCELLED OUTSIDE72 HOURS OF ARRIVAL BEFORE 4PM, GUEST WILL FORFEIT THE COST OF 1NIGHT..IF CANCELLED WITHIN 72 HOURS OF ARRIVAL AFTER 4PM, GUESTWILL FORFEIT COST OF ENTIRE STAY..WEEKDAY RATE AND WEEKEND RATE ARE DIFFERENT.. Identification required.
Is it possible that this rate means you can't get SPG stay/night credit, or point credits or is it just a language issue?
BOOK NOW AND SAVE - FULLY PREPAID, CANCEL RULES APPLY, NO CHANGES ALLOWED. ONLY WEB RATE.NON-CHANGEABLE. FULLY PREPAID. DOES NOT APPLY SPG POINTS. IF CANCELLED OUTSIDE72 HOURS OF ARRIVAL BEFORE 4PM, GUEST WILL FORFEIT THE COST OF 1NIGHT..IF CANCELLED WITHIN 72 HOURS OF ARRIVAL AFTER 4PM, GUESTWILL FORFEIT COST OF ENTIRE STAY..WEEKDAY RATE AND WEEKEND RATE ARE DIFFERENT.. Identification required.
Is it possible that this rate means you can't get SPG stay/night credit, or point credits or is it just a language issue?
Jul 13, 2009, 10:46 pm
#3
Join Date: May 2005
Posts: 96
That's interesting...I have been staying here weekly on that $89 rate and the stay credits and SPG points have not been posting. I have had to email [email protected] to get the stay credit and SPG points posted for spend and bonus.
Jul 13, 2009, 11:25 pm
#4
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Hmm...
I smell something fishy about this.
Let me investigate.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
I smell something fishy about this.
Let me investigate.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 14, 2009, 8:48 am
#5
Original Poster
Join Date: Jun 2004
Location: Washington, D.C.
Programs: Starwood Platinum, United Premier Executive
Posts: 281
Hmm...
I smell something fishy about this.
Let me investigate.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
I smell something fishy about this.
Let me investigate.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 14, 2009, 10:56 am
#6
Join Date: May 2005
Posts: 96
It is a good price and I get 10% off that using the Starwood Vacation Owner promotion code. The terms of which don't state anything about "no spg points".
Promotion Detail
10% OFF ANY STAY. RATES BASED ON BEST AVAILABLE UNRESTRICTED RETAIL RATES. ADVANCE PURCHASE REQUIRED.
DCGuy if you do stay there...as a platinum they should offer you complimentary continental breakfast and internet...but you will need to ask. I've had about 7 or 8 stays and was only made aware of the breakfast on my most recent stay. The hotel is very nice....excellent gym, restaurants and typically get upgraded to a junior king suite.
Promotion Detail
10% OFF ANY STAY. RATES BASED ON BEST AVAILABLE UNRESTRICTED RETAIL RATES. ADVANCE PURCHASE REQUIRED.
DCGuy if you do stay there...as a platinum they should offer you complimentary continental breakfast and internet...but you will need to ask. I've had about 7 or 8 stays and was only made aware of the breakfast on my most recent stay. The hotel is very nice....excellent gym, restaurants and typically get upgraded to a junior king suite.
Jul 14, 2009, 11:03 am
#7
Original Poster
Join Date: Jun 2004
Location: Washington, D.C.
Programs: Starwood Platinum, United Premier Executive
Posts: 281
Thanks Richard. I've stayed there before, as a Platinum, and got the internet. I didn't know about the continental breakfast. I just got a corner room the last time I was there, but it was a nice room with an amazing.