expiring credit card on booked stays
Mar 15, 2009, 11:13 pm
#1
Original Poster
Join Date: Dec 2002
Location: PDX
Programs: AS MVP, HH Diamond
Posts: 2,561
expiring credit card on booked stays
Hi, I have a number of upcoming C&P stays and the credit card in my account at the time I made the reservations was actually not valid (reported lost, now replaced with a new number). Both hotels I am staying at have now gone up in category so I don't want to cancel and rebook. Am I in any danger of having my reservations canceled because the credit card is not valid, and if so, what steps can/do I take to make sure there is no problem?
Thanks
Thanks
Mar 15, 2009, 11:25 pm
#2
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Hi, I have a number of upcoming C&P stays and the credit card in my account at the time I made the reservations was actually not valid (reported lost, now replaced with a new number). Both hotels I am staying at have now gone up in category so I don't want to cancel and rebook. Am I in any danger of having my reservations canceled because the credit card is not valid, and if so, what steps can/do I take to make sure there is no problem?
Thanks
Thanks
You may inform the counter staff during check in that your CC has been misplaced and to charge it to the rnew card. It happens to me before(a couple of times.. hehe).
However, this does not apply to pre-paid bookings or bookings that require a deposit, which will require you to notify the property immediately.
Hope this helps.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd