BUG or no BUG? Who has changed my room features???
Nov 21, 2008, 4:32 pm
#1
Original Poster
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
BUG or no BUG? Who has changed my room features???
Right now I have checked my upcoming stays.
all reservations - which I can see - show me now:
Room Features : Superior Non-smoking Room, Wi-fi Internet For A Fee, Shower Only, Coffee/tea Maker, Desk And Data Port
Even if I had suite or roof top or something like that confirmed.
What is going on???
all reservations - which I can see - show me now:
Room Features : Superior Non-smoking Room, Wi-fi Internet For A Fee, Shower Only, Coffee/tea Maker, Desk And Data Port
Even if I had suite or roof top or something like that confirmed.
What is going on???
Nov 21, 2008, 4:43 pm
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Not sure. This can't be replicated on our end.
Did you make a reservation before checking upcoming stays? If so, it could be a caching problem. Try logging out and then back into spg.com. If that doesn't work, log out, clear your cache and log back in.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Did you make a reservation before checking upcoming stays? If so, it could be a caching problem. Try logging out and then back into spg.com. If that doesn't work, log out, clear your cache and log back in.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 21, 2008, 4:49 pm
#3
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
Could it be related to the issue in this recent thread? New SPG.Com Bug
Nov 21, 2008, 4:55 pm
#4
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Could it be related to the issue in this recent thread? New SPG.Com Bug
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 21, 2008, 4:59 pm
#5
Original Poster
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
May be you are right, but I have logged out and in, and checked new before opening this thread, same results. And yes I have made a reservation a little bit earlier tonight. Now I have checked it again with IE and not with Firefox and it seems to be correct now. May be my mobile connect or my computer wanted to tell me it is time to go to bed 
Last edited by Forstbetrieb; Nov 21, 2008 at 5:07 pm Reason: mistake... too late for me writing in english