Gold Customer Benefits on an Expedia booking
Nov 18, 2008, 4:31 pm
#1
Original Poster
Join Date: Nov 2008
Programs: united mileage, delta mileage, starwoods gold,hyatt gold passport
Posts: 6
Gold Customer Benefits on an Expedia booking
Hi
I am booked to stay at Sheraton Center Toronto Downtown for this weekend. I am a Gold member but I booked my room through expedia. I called to ask for some perks at the hotel directly but they said they cant even touch my reservation since its not booked through starwoods and would not give me any perks whatsoever. is that standard? this will be first stay as a Gold member with them.
I am booked to stay at Sheraton Center Toronto Downtown for this weekend. I am a Gold member but I booked my room through expedia. I called to ask for some perks at the hotel directly but they said they cant even touch my reservation since its not booked through starwoods and would not give me any perks whatsoever. is that standard? this will be first stay as a Gold member with them.
Nov 18, 2008, 4:39 pm
#2
Join Date: Sep 2008
Location: YEG
Programs: Aeroplan, SPG Gold, Fairmont PC Gold, IC Gold
Posts: 248
Yes, and as a gold don't expect perks anyways, besides 50% bonus points. BU, you wont get points, or stay credit since you booked through a 3rd party. Additionally, this should be in the Toronto Master Thread.
What kind of "perks" did you call and ask for? They are clearly listed on the SPG site, alont with the T+C's
What kind of "perks" did you call and ask for? They are clearly listed on the SPG site, alont with the T+C's
Nov 18, 2008, 4:43 pm
#3
Original Poster
Join Date: Nov 2008
Programs: united mileage, delta mileage, starwoods gold,hyatt gold passport
Posts: 6
Perks
I just asked for a rollaway bed in the room and an early check in if possible. The lady was extremely rude on the phone.
Nov 18, 2008, 4:45 pm
#4
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hi
I am booked to stay at Sheraton Center Toronto Downtown for this weekend. I am a Gold member but I booked my room through expedia. I called to ask for some perks at the hotel directly but they said they cant even touch my reservation since its not booked through starwoods and would not give me any perks whatsoever. is that standard? this will be first stay as a Gold member with them.
I am booked to stay at Sheraton Center Toronto Downtown for this weekend. I am a Gold member but I booked my room through expedia. I called to ask for some perks at the hotel directly but they said they cant even touch my reservation since its not booked through starwoods and would not give me any perks whatsoever. is that standard? this will be first stay as a Gold member with them.
FAQ: Starwood and 3rd party bookings: any benefits? stay credits?
You can also read more about this in the SPG T&C.
Nov 18, 2008, 4:49 pm
#5
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Nov 18, 2008, 4:57 pm
#6
Original Poster
Join Date: Nov 2008
Programs: united mileage, delta mileage, starwoods gold,hyatt gold passport
Posts: 6
They said it would be an extra fee for a bed. being a gold member i asked if i could get it free. she said NO!
Nov 18, 2008, 5:01 pm
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 18, 2008, 5:02 pm
#8
Join Date: Sep 2008
Location: YEG
Programs: Aeroplan, SPG Gold, Fairmont PC Gold, IC Gold
Posts: 248
A rollaway bed, and early checkin are both not benefits of gold. Late checkout is.
Seems like she handled this correctly. She informed you that a rollaway bed is extra, and she informed you that you could not check in early (hotel full i presume?). Sure, she could have been nicer, but thats not a gold benefit either
On another note, i once stayed here on a 79 dollars/night priceline rate (this hotel is almost always available between 69-99 on PL). I was sent to a normal non-smoking room, it had clearly been smoked in, so I went back to the front desk to tell him I couldn't stay in it, and he offered me a nice King Suite on the 3rd floor in a seperate little hallway. Exceptional service! This was all at 9 AM since my flight had gotten in early. When you get there, just ask if anything is available. Nicely. If not, there is a great little coffee shop, and a seating area with computers and couches.
Seems like she handled this correctly. She informed you that a rollaway bed is extra, and she informed you that you could not check in early (hotel full i presume?). Sure, she could have been nicer, but thats not a gold benefit either
On another note, i once stayed here on a 79 dollars/night priceline rate (this hotel is almost always available between 69-99 on PL). I was sent to a normal non-smoking room, it had clearly been smoked in, so I went back to the front desk to tell him I couldn't stay in it, and he offered me a nice King Suite on the 3rd floor in a seperate little hallway. Exceptional service! This was all at 9 AM since my flight had gotten in early. When you get there, just ask if anything is available. Nicely. If not, there is a great little coffee shop, and a seating area with computers and couches.
Nov 18, 2008, 5:19 pm
#9
Original Poster
Join Date: Nov 2008
Programs: united mileage, delta mileage, starwoods gold,hyatt gold passport
Posts: 6
Thanks for the info!