Break Free Promo - Book by 1/14
Jan 10, 2008, 8:37 am
#16
Suspended
Join Date: Jan 2003
Posts: 8,720
Yes, very maybe yes, maybe no, The rates are the best avaliable for now
but the trip I am planning is not until June and I was hoping to do better than
$365. including tax for a standard room at the Westin Time square. The AARP
rate is $369.00 plus tax but much more flexable. The 50% rate higher than
both of those rates. I guess I will think about it for a few more days.
June in New York maybe this is best I can do.
but the trip I am planning is not until June and I was hoping to do better than
$365. including tax for a standard room at the Westin Time square. The AARP
rate is $369.00 plus tax but much more flexable. The 50% rate higher than
both of those rates. I guess I will think about it for a few more days.
June in New York maybe this is best I can do.
Are you telling me that it is only a $4.00 difference (plus perhaps 20% tax) between the potentially non-refundable rate of this promotion and the AARP rate that is of greater flexibility and I assume is cancellable and you think it is better to take the potentially non-refundable rate because it is $4.00 less despite the fact that you may have a fight on your hands claiming that it was not really non-refundable, non-cancellable because of potentially conflicting terms?
I don't know about you, but I would pay the extra $4.00/night (even including the additional taxes) just for the piece of mind, rather that saving that paltry amount per night. YMMV.
Jan 10, 2008, 9:28 am
#17
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I second NJUPINTHEAIR's comments since you might not be as lucky as this FTer at the very same hotel that was lucky to get a refund for a $1796+ prepaid and "non-refundable" reservation.
Jan 10, 2008, 11:30 am
#18
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I've seen this before on some special prepaid rates with *wood. Once I pick a room and a rate, these are the details stated (see below). Does this mean that this particular property is being a little more flexible with the cancellation policy? Which one will prevail? Cancelation policy or Rate plan? I would love to take advantage of this promo, but booking in the winter when a Nor'easter could slam Boston is no fun...
Cancellation Policy: If you cancel before 06:00PM hotel time on XX/XX/2008, there will be no forfeiture amount. If you cancel after 06:00PM hotel time on xx/xx/2008, the forfeiture amount will be USD 000.00. There may be additional applicable charges and taxes.
Rate Plan Description: Prepayment Charged At Time Of Booking. Reservations Are.non-changeable And Non-refundable.
Cancellation Policy: If you cancel before 06:00PM hotel time on XX/XX/2008, there will be no forfeiture amount. If you cancel after 06:00PM hotel time on xx/xx/2008, the forfeiture amount will be USD 000.00. There may be additional applicable charges and taxes.
Rate Plan Description: Prepayment Charged At Time Of Booking. Reservations Are.non-changeable And Non-refundable.
What property are we speaking of here and I can have that fixed.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 10, 2008, 11:38 am
#19
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Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
when it comes to a reservation's cancellation policy, i tend to go by what is listed under the section: "CANCELLATION POLICY" (moreso than the section: "RATE PLAN DESCRIPTION"). call me crazy.
i would be hard pressed that starwood customer service would be able to muster an argument against following that strategy.
Jan 10, 2008, 11:43 am
#20
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
i hate to quibble and YMMV BUT.....
when it comes to a reservation's cancellation policy, i tend to go by what is listed under the section: "CANCELLATION POLICY" (moreso than the section: "RATE PLAN DESCRIPTION"). call me crazy.
i would be hard pressed that starwood customer service would be able to muster an argument against following that strategy.
when it comes to a reservation's cancellation policy, i tend to go by what is listed under the section: "CANCELLATION POLICY" (moreso than the section: "RATE PLAN DESCRIPTION"). call me crazy.
i would be hard pressed that starwood customer service would be able to muster an argument against following that strategy.
After all, Terms of use for using the site state would cover what you are suggesting.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 10, 2008, 12:15 pm
#21
Join Date: Mar 2005
Location: Beautiful Atlantic Canada
Programs: Bonvoy Platinum & LFT Gold, Hilton Gold, IHG Silver, Airmiles Onyx, Aeroplan, Avis President's Club
Posts: 1,203
So, will I be able to cancel it? No? or Yes?
Jan 10, 2008, 12:16 pm
#22
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
No, these are non-cancellable, like the Terms and Conditions indicate.
Terms and Conditions
Please see website for a list of participating properties and specific offer dates which vary by property.
Offer is valid for stays booked between January 8, 2008 and January 14, 2008.
Offer can be booked online or by phone by calling the number for your geographic location and mentioning promotion code GLOBAL7. UK, Spain, France, & Germany: 800-325-55555. USA & Canada: 800-920-9709. For additional locations, please click here.
Stay dates vary by property, see individual terms and conditions for offer details.
Stay restrictions vary by property.
This offer is only valid for Promotion Code GLOBAL7.
The lowest rate available for this promotional period is based on property, availability, arrival date and season.
Offer may be valid for bookings made through travel agents and third parties at commissionable rates.
Advance purchase required. Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
Reservation rates are quoted in local currency and are subject to currency fluctuations.
Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
A limited number of rooms may be available at these rates.
Blackout dates and other restrictions may apply.
Offer not applicable to groups
Not to be combined with other offers or promotions and subject to change.
Not responsible for omissions or typographical errors.
Void where prohibited by law.
Starwood reserves the right to discontinue this offer at any time.
Name of hotel where you see the discrepancy?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Terms and Conditions
Please see website for a list of participating properties and specific offer dates which vary by property.
Offer is valid for stays booked between January 8, 2008 and January 14, 2008.
Offer can be booked online or by phone by calling the number for your geographic location and mentioning promotion code GLOBAL7. UK, Spain, France, & Germany: 800-325-55555. USA & Canada: 800-920-9709. For additional locations, please click here.
Stay dates vary by property, see individual terms and conditions for offer details.
Stay restrictions vary by property.
This offer is only valid for Promotion Code GLOBAL7.
The lowest rate available for this promotional period is based on property, availability, arrival date and season.
Offer may be valid for bookings made through travel agents and third parties at commissionable rates.
Advance purchase required. Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
Reservation rates are quoted in local currency and are subject to currency fluctuations.
Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
A limited number of rooms may be available at these rates.
Blackout dates and other restrictions may apply.
Offer not applicable to groups
Not to be combined with other offers or promotions and subject to change.
Not responsible for omissions or typographical errors.
Void where prohibited by law.
Starwood reserves the right to discontinue this offer at any time.
Name of hotel where you see the discrepancy?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 10, 2008, 12:29 pm
#23
Suspended
Join Date: Nov 1999
Posts: 24,153
Ive paid $10 more just to make sure I can have a same day cancelation, and felt it was worth it. Especially if its more then 5 days out and no way to know if snow or any other weather can prevent you from getting there. Keep in mind it can be nice weather at the Hotel but bad delays from wherever it is you are coming in from.
Jan 10, 2008, 12:42 pm
#24
Join Date: Mar 2005
Location: Beautiful Atlantic Canada
Programs: Bonvoy Platinum & LFT Gold, Hilton Gold, IHG Silver, Airmiles Onyx, Aeroplan, Avis President's Club
Posts: 1,203
Thanks William! Now I know... Now we all know.
BTW, the property in question is the Sheraton Braintree Hotel.
BTW, the property in question is the Sheraton Braintree Hotel.
Jan 10, 2008, 1:00 pm
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 10, 2008, 1:10 pm
#26
Join Date: Oct 2003
Location: TPA
Programs: DL Plat, AA Plat Pro 2MM, HH Diamond, WoH Globalist, Bonvoy Gold
Posts: 2,207
Ive paid $10 more just to make sure I can have a same day cancelation, and felt it was worth it. Especially if its more then 5 days out and no way to know if snow or any other weather can prevent you from getting there. Keep in mind it can be nice weather at the Hotel but bad delays from wherever it is you are coming in from.
Jan 10, 2008, 3:39 pm
#27
Join Date: Sep 2005
Location: Corpus,TX
Programs: SPG-Gold, Amex-Plat., AA-Plat.
Posts: 370
Are you telling me that it is only a $4.00 difference (plus perhaps 20% tax) between the potentially non-refundable rate of this promotion and the AARP rate that is of greater flexibility and I assume is cancellable and you think it is better to take the potentially non-refundable rate because it is $4.00 less despite the fact that you may have a fight on your hands claiming that it was not really non-refundable, non-cancellable because of potentially conflicting terms?
I don't know about you, but I would pay the extra $4.00/night (even including the additional taxes) just for the piece of mind, rather that saving that paltry amount per night. YMMV.
I don't know about you, but I would pay the extra $4.00/night (even including the additional taxes) just for the piece of mind, rather that saving that paltry amount per night. YMMV.
night but rates of $319.00 plus taxes etc for a total of $365.00 per night
vs the AARP rate of $369.00 plus taxes etc for a total of $409.00 per
night. For three nights it adds up to $132.00 difference.
Since William has now made clear it is non refundable despite when
you click on terms and conditions and the regular cancel policy pops up
I will just have to choose if the $132.00 is worth no flexability.
By the way William, this property is the Westin Time Square.
Thanks
Jan 10, 2008, 3:41 pm
#28
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 10, 2008, 6:27 pm
#29
Suspended
Join Date: Nov 1999
Posts: 24,153
I can see it now SPGs newest Promo, the opposite of BRG.
Find a contradiction in our Cancellation policy and get 10% off or 2000 pts
Find a contradiction in our Cancellation policy and get 10% off or 2000 pts