imverge

Maybe that's exactly the hotel's agenda

AC110

Back in my hotel manager days, in a previous life, yes - they were washed in the proper machines and racks of fresh glasses were brought to the floors.

No excuse for not doing this.

KathyWdrf

You left out the part of the quote about the FREE bottles of water.

Anyhow, I doubt that it's part of the "agenda." I don't know about anyone else, but when I drink my free bottle of water (or some bottle that I have bought or brought with me), I generally pour it into a glass with some ice (after having first inspected and cleaned the glass).

itsaboutthejourney

Once at a Westin property that shall remain nameless (think $9 rate), there was a cart "abandoned" in the hall outside my room for over 12 hours. Needless to say I had the opportunity to inspect it, and I was surprised to see a commercial-dishwasher tray of what looked like fresh glasses. The chemical names in the cleaning supplies were another matter...

fly co to see the yanks

bingo. don't think that traveling salesmen don't use these to wash their socks and underwear.

and, yes, take a gander at the housekeeping carts....there aren't racks of glasses. i have several friends that work in hotel operations. all of them have told me that housekeeping simply rinses the glasses. but, this isn't just starwood, all hotel chains.

and, yes, it is almost certainly against health code regulations in most jurisdictions. if you witness it, write to the authorities.

jammers

Wow, this is much more disturbing than some dirty glasses. Any of you out there actually do this?

KENNECTED

Waaaaaaaaay TMI!

Do we really want to know the answer to this question?!

fly co to see the yanks

there are downsides to having friends that work in hotel "ops." they share dirty little stories/secrets. hotels can be quite gross.

enjoy!

ALW

I'd be less worried about the glasses between my first and second nights, and the glasses between my first night and the previous occupant's last night.

At a time when they're pretending that not changing our sheets or towels is an attempt to save water not money, running hot tap water through those glasses is more wasteful, and potentially more expensive, than just washing them properly in a dishwasher!

And if it's a violation of public-health regulations, which is surely is inter-stay if not intra-stay, it's truly a surprise they do it.

=aw

sbtinme

I challenge anyone to find a Marriott hotel that does this. I worked for Marriott for some years (admittedly a long time ago) and this was grounds for immediate termination. Each hotel had a sterilizing commercial glass washer in housekeeping that was mandated by Marriott (i.e. it had to be the same precise model at every full service property on the planet, no exceptions; and regular maintenance logs were kept on them and submitted for quarterly property inspections. Not having this done was a major demerit.) In my years with Marriott, I never once knew of a glass being washed in a guest room. The first morning job of the housemen was to distribute racks of clean glassware to each floor.

In my experience, it is not fair to say that "all hotel chains" do this.

It is, indeed, a serious variance from health codes anywhere in the US and, if observed, should be reported not to the hotel GM, but to the local health authorities.

ALW

While I believe the original posting, that's what I find it hard to believe it's hotel property. Flagrant disregard of health codes as a policy is not likely in today's world.

=aw

sbtinme

alw -- I'd like to agree with you, but I can attest that I, too, have seen this in more than one Four Points Hotel in the past year and each time I've brought it to the attention of the GM. (Note I didn't follow my own advice above and go straight to the health authorities.)

I strongly suspect this happens in far more cases than any of us would like to believe. I don't know much about the day to day role that health code officers have with the lodging side of the hotel business (i.e. once they inspect the food and beverage side of the house), but I'd bet there is very little, if any, oversight of the hotel side. That's kind of a shame since I'd enjoy pointing several things out to many a health inspector.

jumpdogjump

...My Bro-in-law (ER Trauma Doctor) warned me to always take the bedspreads off beds before putting anything on them that might touch skin, and then suggested if I didn't believe him, to go out and buy one of those CSI black lights.

All together now-

EWWWWWWW!

imverge

Not every room comes with FREE bottled water. And certainly not unlimited either.

fly co to see the yanks

my favorite practice at many starwood hotels is when i book a king room (and note two people in the room) but they still only leave one small bottle of water. are we supposed to split it?

the four points in minneapolis will upgrade me to a suite with a king bed and it has never had more than one bottle of water in all the times i've stayed there. lame.