This should be fixed now. My apologies for the inconvenience.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

I've been getting this error for about a week when trying to view stay details:

I'm not able to change existing reservations on SPG.com. The Change Reservation screen does not seem to render correctly, and clicking on Continue does not do anything. Both in Chrome and IE, at home and at work. It looks to be related to the new (and IMO not fully vetted and implemented) booking screen.

Others having the same issue?

It is possible that there are some reservations which can no longer simply be changed and retain the same confirmation number. IIRC, award reservations would fall into this category and perhaps some paid reservations where the cancellation deadline has passed.

If you'd like to send screenshots of what you are trying to change, you can use the email address below and one of us will forward them to the proper department for review.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Same situation for all my upcoming reservations, both paid and award. I will send an email with screenshots. FWIW, don't really need to make a change right now... if it were urgent, I would just call. Thanks. :)

Yes. Tried to do it with a cash booking as well as a C&P booking -- things that shouldn't have any issue at all. The Change Reservation doesn't render correctly for me either; what should be checkboxes are buttons, and things don't line up correctly.

There's also a java script error.

For whatever it's worth, I've made, changed, and canceled several reservations today. No issues on spg.com. Using Firefox 8.0.

It is possible to submit a retroactive credit only by faxing the folio. The "submit" button at the Missing Credit form is not working.

Yes. The fax number is 519-633-8557.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Found this in my account for an upcoming stay:


Art Deco Room, non-smoking: King Bed,
Non-smoking,
Nespresso Machine,
State Of The Art Technology,
Comp Wifi,
Mosaic Bathroom





Rate Information




You currently have 2 Suite Night Award(s) pending for this stay. You may not apply these Award(s) to any other stay unless they're returned to your Starwood Preferred Guest account. Suite Night Award Terms & Conditions



Rate Description: Rate Reflects Discount

SET or Corporate Account Number:


Total Starpoints Redeemed: 60,000


Get complete details about this rate, taxes and other charges


Strange, because it is no point stay at all. BTW no points are taken and if I click confirmation comes a correct confirmation ( cash stay ) :confused::confused::confused:

I started to do a non-refundable reservation yesterday. I was in step 2 when you review information and click on "change personal details" to change my credit card number (I did not want to use pre-registered credit card). Instead of going to the page where I can change details, it gave me a confirmed reservation !
I don't really like the fact I made a non-refundable reservation without clicking on "confirm" but the biggest problem is I don't want to use that credit card at all since it has high forex fees. I called spg and they cannot do anyting, told me to call the hotel front desk who did not answer and did not return my call and finally I changed the credit card on the reservation and I sent a email to the hotel but I am still worried they will charge the wrong credit card...