WE HAVE BEEN ABSORBED INTO THE COLLECTIVE. s- THE BORG
Just kidding. More power to starwood if they are astute enough to have this resource data-mined to come up w/ lessons learned and commercially-applicable conclusions. Sure wish AMEX would spend a few bucks and subsrcribe to this [type of] study. Oh, how they could improve their Membership Rewards (and AMEX CENTURION benefits package) products with just a few tweaks and create true blockbuster affinity programs. Instead, AMEX seems to always evolve into marginality, whether intentionally or via neglect or simply via apathy. Repeatedly, AMEX announces their programs w/ a bang...and then lets them dilute and meander to marginality. What a way to run a business. Starwood listens, apparently, and proactively researches and peeks and pokes...and they win the Freddy year after year. This is another confirmation for we spg members that shows starwood is tuned in. William earns more "cool points" among his peers in this industry. |
Originally Posted by shar161
(Post 7080855)
But I have to say it did make us all look like lab mice in an experiment didn't it??
I wonder how much Starwood had to pay to "find out" that it really is a good thing having Starwood Lurker on board?!! It's only obvious how positive that is for Starwood just reading the threads. |
I agree, very interesting. I am curious to see how promotions and new hotel initiatives impact profits and occupancy percentages.
Can anyone shed light on this? For example, when *wood offers a promotion to earn 2,000 bonus points after two stays, do hotel occupancy rates go up? |
While Starwood should be commended for having the wisdom to use this board to foster even greater loyalty, it wouldn't have made a bit of a difference if William wasn't William. His responsiveness, concern and humor make a difference and put a sort of "face" on the faceless internet. It is a feeling that it's hard to see in the many charts the article contained.
My guess is that he'll end up as Starwood's VP of Customer Service at some point. |
Thanks William for all your efforts. I am sure Starwood is benefiting from the forum as we are benefiting from Starwood's (i.e William's) contributions to the forum!
|
Looks like I'll have to post a little more often - only 140 last year.
SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happySPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy :p :p :p |
Originally Posted by GUWonder
(Post 7081439)
Members who join FT but never post? There are quite a lot of such FT accounts. Members who have had their post count manually set/reset or posts disappeared with/without a manual post count reset?
Might have been a glitch. |
I wonder, are the writers of the report are reading this thread?
Although I thought I posted frequently on the SPG and HHONORS boards, I am glad to see that I do not make it to the super-user level! |
Originally Posted by CPRich
(Post 7082725)
Looks like I'll have to post a little more often - only 140 last year.
SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happySPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy SPG room good stay good room upgrade like appreciate service good vacation promotions bonus points locations happy :p :p :p |
Fascinating read! :cool: I was surprised to see myself as the only MR-HH-SPG connector. Figured since those are the "big three" here, there'd be more of us that played 'em all with posting patterns that didn't make us a loyalist of any single one.
Also glad that the conclusion was that an active, uncensored lurker is a good investment. ^ |
From the report:
Company posters who do not identify themselves and try to promote their brands are commonly referred to as “Trolls” on boards like FlyerTalk. Trolls are not well liked and usually easily spotted by the super users. ;) |
Originally Posted by PremEx
(Post 7084033)
From the report:
Are they trying to suggest that our Starwood Lurker is simply a Troll that's come out of the closet? ;) Two things, really. One, thanks for the kudos...deserved or, no doubt in some instances, undeserved. Two, I would not assume that Starwood or SPG sponsored this study. But, it is pretty fascinating what people can do with software and other analytical devices these days. Sincerely, William R. Sanders Customer Service Coordinator Starwood Preferred Services [email protected] |
Originally Posted by Starwood Lurker
(Post 7084053)
Two, I would not assume that Starwood or SPG sponsored this study.
The purpose of the paper is to promote the AA and their toolset; all SPG had to do was grant permission to use the data and findings from the FT research as their case study. |
Originally Posted by pinniped
(Post 7084110)
...all SPG had to do was grant permission to use the data and findings from the FT research as their case study.
Sincerely, William R. Sanders Customer Service Coordinator Starwood Preferred Services [email protected] |
Interesting table on pg 11 too - confirming FTers are highly over-represented in the higher statuses.
|
All times are GMT -6. The time now is 1:15 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.