So just out of curiosity - what makes these BRG-reservations less "paid" than a regular one? It is not something like IHG where the first night is free but it is just a lower price...I really do not get the reasoning behind that.

On a related note: Is all of this posted somewhere in writing were I can actually review the exclusion of rooms at a BRG rate from the bedding-type guarantee? The BRG T&Cs do not have this exclusion in there if I am not mistaken...

Greetings - Dirk

What about discounts? Does use of AAA, AARP, Government, Corporate or other promo rates invalidate the bed type guarantee?

It hasn't before. Probably not now either.

That's never been my experience. They don't take bed type into account for the BRG (because they claim that no third-party site guarantees bed type), but the room and bed type you book on spg.com are the room and bed type you should always get.

The problem here is that you must match room AND bed type in order to get a BRG claim approved. Considering these requirements, it should be reasonable to assume that you will get EXACTLY what you sought in claim submission. It's definitely left me scratching my head. :confused:

IME, i had several brg claims approved where competitive website shows 1 single bed or 2 queens but spg.com doesnt offer such bed type at time of booking. As long as room type is the same, i did not encounter any problems getting my claim denied because of bed type.

Yeah. I don't want to stray into meta. My experience has been the opposite, and I've done a lot of BRGs over the last few years.

Do Starwood guarantee bed type booked?
 

I booked a king and am currently showing a twin non upgraded room at a LC property. Is the change of bed type in line with the minimal brand standards?

Did you book with points or with cash?

Bed type booked is guaranteed with paid reservations. Bed type booked is not guaranteed with award reservations.

not necessarily true in my case. few times i reserved/paid for king, and got double, or vice versa.
but then again, i have low expectation, other than a place to crash, plus access to lounge, while doing business travel.

Lurker has explained the bed type & smoking preference guarantee with paid reservations. Take it to the bank. (That's not to say some properties won't fight...)

This is a paid reservation.

Thank you.

There is an FAQ on this subject. Here you go.

http://www.flyertalk.com/forum/starw...ml#post4436987

That sounds like a downgrade. Same thing happened to me at W NY, going from a King to a twin sized bed. Not acceptable.

I would ask the hotel to rectify the situation, and if they claim room type is not guaranteed, escalate to Corporate Customer Service.