C&P rate went up after merger/update
Aug 22, 2018, 8:18 pm
#1
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C&P rate went up after merger/update
I made a C&P hotel reservation on starwoodhotels.com on Aug 17th for the 6000 points + $110 rate (Cat 5) for 2 nights. I received a confirmation email with the cash portion listed as $110 + tax.
However in reviewing the reservation after logging into my account today, the cash portion is listed as $140 + tax.
Is this a merger/update error and do I need to call reservations to have this fixed? The stay is coming up in a few weeks.
However in reviewing the reservation after logging into my account today, the cash portion is listed as $140 + tax.
Is this a merger/update error and do I need to call reservations to have this fixed? The stay is coming up in a few weeks.
Aug 22, 2018, 8:24 pm
#2
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This has always happened with SPG when categories changed. The website shows the new rate, but you will only have to pay the originally quoted rate.
Aug 22, 2018, 8:33 pm
#3
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So this hotel used to be SPG Cat 5 (12k-16k/night or 6k + $110). Now post-merger, it is Cat 5 (35,000 points), which hasn't changed much. I can't check what the new C&P on a new reservation would be because this hotel rarely releases C&P rates. However are you saying the new C&P rate is probably 18K points +$140 post-merger, but when I check in, I will only be charged the original $110 per night?
Aug 22, 2018, 8:37 pm
#4
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Your confirmation email will show the rate prior to the new change, and this is the one that should and will stand. Just don't lose that email!
Aug 22, 2018, 9:07 pm
#5
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Aug 23, 2018, 8:20 pm
#6
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Interesting fact is I have another reservation where the hotel was reserved as a pre-merger SPG Cat 5 C&P stay (6000 points + $110) and continued to stay at Cat 5 post-merger (35,000 points) and the rate did not change. It is still showing $110 + tax per night for the cash portion.
So it doesn't make sense that the first reservation went up from $110 to $140. Both of these properties did not change Categories and transitioned from SPG Cat 5 to post-merger Cat.
So it doesn't make sense that the first reservation went up from $110 to $140. Both of these properties did not change Categories and transitioned from SPG Cat 5 to post-merger Cat.
Aug 24, 2018, 2:42 am
#7
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I just saw a crazy c+p price.
it was something like $140 + 30k pts
and the CASH ONLY price was $148 for a pre-paid stay.
Is this right, or is the system being goofy post merger?
I looked at a different property and it shows availability at $150 something a night. I click on it to book and it says the property is sold out. I redo my search and the property is showing availability again.
it was something like $140 + 30k pts
and the CASH ONLY price was $148 for a pre-paid stay.
Is this right, or is the system being goofy post merger?
I looked at a different property and it shows availability at $150 something a night. I click on it to book and it says the property is sold out. I redo my search and the property is showing availability again.
Aug 25, 2018, 9:21 am
#8
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I just saw a crazy c+p price.
it was something like $140 + 30k pts
and the CASH ONLY price was $148 for a pre-paid stay.
Is this right, or is the system being goofy post merger?
I looked at a different property and it shows availability at $150 something a night. I click on it to book and it says the property is sold out. I redo my search and the property is showing availability again.
it was something like $140 + 30k pts
and the CASH ONLY price was $148 for a pre-paid stay.
Is this right, or is the system being goofy post merger?
I looked at a different property and it shows availability at $150 something a night. I click on it to book and it says the property is sold out. I redo my search and the property is showing availability again.
Even before the merger, I have seen some cash only rates that were not fairly close from the C&P rates. Since C&P rates were fixed and the cash only rates vary depending on inventory, this often happened during low occupancy.
Aug 26, 2018, 6:19 pm
#9
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Aug 27, 2018, 12:15 pm
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