Problems/Experience with non-Plat checking in first?
Jun 7, 2018, 6:29 pm
#1
Original Poster
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Problems/Experience with non-Plat checking in first?
Hi all,
My wife and I will be travelling to D.C. in a few weeks. I'm Plat, wife is 0 so I'll be making the reservation. My wife and I are flying in from different cities and her flight arrives hours before mine and she'd like to go to the hotel to relax. Anyone ever had issues with this? Do I just add her name to the reservation and put a note in the comments? Should I present myself at the front desk when I arrive? Thanks for any help!
My wife and I will be travelling to D.C. in a few weeks. I'm Plat, wife is 0 so I'll be making the reservation. My wife and I are flying in from different cities and her flight arrives hours before mine and she'd like to go to the hotel to relax. Anyone ever had issues with this? Do I just add her name to the reservation and put a note in the comments? Should I present myself at the front desk when I arrive? Thanks for any help!
Jun 7, 2018, 6:36 pm
#2
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Jun 7, 2018, 6:52 pm
#3
Join Date: Feb 2016
Posts: 156
I call the hotel and ask them to add wife's name to the reservation. The property may deny her all the plat benefits until you show up.
Jun 7, 2018, 7:59 pm
#4
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,082
also they will require a credit card from her so you need to make sure it is an spg card or when you arrive have them run your card and take hers off the account.
Jun 8, 2018, 10:51 am
#5
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,434
As others said, call the hotel and 1)add the wife's name to the reservation and 2)have them note that she will arrive first. I've had this done many times with guests and it is not a big thing. But, we do need her name on there - we don't want an angry wife to say she is staying there when the hubby is showing up with someone else!!!!
If you do not want her to put down a credit card prior to your arrival, contact the hotel and set up a 3rd party credit card authorization; that way the Front Desk will use the card you gave and not have to get one from your wife. It isn't good enough to say 'use the card I gave when I booked - it has to be a formal process (at least at every hotel I've worked at, including Starriott).
Yes, I would stop by the Front Desk when you arrive. It serves 2 purposes: 1)you can check that the credit card is correct and verify which Plat bennie you want and 2)let the Front Desk know that you aren't scamming by booking under your name for your wife so she can get benefits she isn't entitled to receive (yes, it happens - spouse with Plat books but has no intention of showing up).
If you do not want her to put down a credit card prior to your arrival, contact the hotel and set up a 3rd party credit card authorization; that way the Front Desk will use the card you gave and not have to get one from your wife. It isn't good enough to say 'use the card I gave when I booked - it has to be a formal process (at least at every hotel I've worked at, including Starriott).
Yes, I would stop by the Front Desk when you arrive. It serves 2 purposes: 1)you can check that the credit card is correct and verify which Plat bennie you want and 2)let the Front Desk know that you aren't scamming by booking under your name for your wife so she can get benefits she isn't entitled to receive (yes, it happens - spouse with Plat books but has no intention of showing up).
Jun 9, 2018, 5:44 am
#6
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,413
Why "make sure it is a SPG [credit] card"? There's no requirement to have or use a SPG credit card to get Plat benefits.
Jun 9, 2018, 2:22 pm
#7
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,082
Jun 10, 2018, 8:50 am
#8
Original Poster
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Thanks all! Felt like a newbie all over again, but I've never before had the occasion to arrive at a destination after my wife! Thanks again for all the advice!