Purchased points not instant?
May 21, 2018, 11:51 pm
#1
Original Poster
Join Date: May 2004
Location: LAX
Posts: 1,849
Purchased points not instant?
That must be new, bought some points yesterday and they are still not in my account(?).
IT problems or new (improved) rules?
IT problems or new (improved) rules?
May 22, 2018, 2:08 am
#2
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
If the Starpoints you purchased have not be credited to your account after 24 hours, please provide the details of the purchase (date, amount of Starpoints and cost) to us via private mail or bye email below. We are happy to have the team to look into it for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 22, 2018, 4:03 am
#3
Original Poster
Join Date: May 2004
Location: LAX
Posts: 1,849
Two separate accounts, and nothing after more than 24 hours. Used to be instant.
Please don't tell me this is just accidental...
Sent an email, they want me to call them (!) Seriously? Why should I waste more time on this?
You got the confirmation email from YOU, what else do you need? Thanks for your great improvement...
Please don't tell me this is just accidental...
Sent an email, they want me to call them (!) Seriously? Why should I waste more time on this?
You got the confirmation email from YOU, what else do you need? Thanks for your great improvement...
Last edited by Big_Foot; May 22, 2018 at 4:26 am
May 22, 2018, 7:32 am
#4
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Two separate accounts, and nothing after more than 24 hours. Used to be instant.
Please don't tell me this is just accidental...
Sent an email, they want me to call them (!) Seriously? Why should I waste more time on this?
You got the confirmation email from YOU, what else do you need? Thanks for your great improvement...
Please don't tell me this is just accidental...
Sent an email, they want me to call them (!) Seriously? Why should I waste more time on this?
You got the confirmation email from YOU, what else do you need? Thanks for your great improvement...
Hi Big_Foot,
We will further communicate via email.
All the best,
Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
May 22, 2018, 9:36 am
#5
Original Poster
Join Date: May 2004
Location: LAX
Posts: 1,849
All the best? One more day and nothing. I'm really confused why you are even here.
To paste "all the best"?
To paste "all the best"?