Starwood Lurker IV

New loyalty benefits are on the way! As you know, our three loyalty programs will become one on August 18. We're working hard to ensure a smooth transition, and we wanted you to be aware of an upcoming planned outage so that you can plan accordingly.

- Our systems will be down much of August 18, starting in the early morning hours Eastern Time (ET), in an effort to launch your new program and member experience.

- You may experience temporary disruptions in making reservations and accessing your account via SPG.com, the SPG mobile app and Call Centers for a period of time during this outage.

- We encourage you to manage your account and reservations before August 18 to avoid this brief disruption.

Thank you so much for your patience as we transition to one new program for you. For more information, visit members.marriott.com where you can explore the new program and benefits launching on August 18. Please feel free to share your feedback, and we’ll do our best to answer your questions.

Best regards,

Chris C
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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