Starwood Lurker

Our apologies for any delay, but it is very likely that Research will tell your Ambassador the same thing we've already acknowledged here: SPG is aware there is a problem with the weekend bonusing from about the last week in January. They are working to have it corrected, but the issue is fairly elusive to fix in that it apparently hasn't affect everyone. So, that makes a bit more difficult to parse out. While they originally thought it might take a week or so, it is obviously going to take more time, but we are sure it will be sorted eventually.

I wish we had more to offer on this, but this is all we have at the moment.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

cy1978hk

One question here. The double points and 500 bonus points for the weekend is eligible from the 2nd stay on participating hotel. Let's say I had my 1st stay at SPG hotel, but that particular hotel is not participating. Then my 2nd stay is on the participating hotel. Will I get the double points and the 500 points here on my 2nd stay (assuming it is a weekend stay)? Thanks.

Oxon Flyer

Page Up, to posts 24 and 25.

margarita girl

Missing points have finally posted. Thank you William!

Canada101

Same here. Thanks William.

Nfldflyer

Unfortunately mine have not as of yet. A week including weekend in London amounts to close to 10K points not yet posted.

Starwood Lurker III

Hi Nfldflyer，

If you could provide your account details to us via below email, we are happy to look into this for you.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

appledabble

Hi,

if i book a stay on 15 April 18, checking out on 16 Apr, am I still within the promo period? I’m not sure because the promo said it’s from 16 Jan - 15 Apr. thanks a lot.

Starwood Lurker

I found this in the FAQ in the wiki:

If I check in before the earning period begins or check out after the earning period ends, but some of my stay is in the earning period, does my stay earn the bonus?

Yes, as long as one night of the eligible stay is within the earning period, bonus Starpoints will be earned (even if part of the stay falls outside the earning period).

The night of April 15th is within the earning period. Does this help?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

appledabble

Nfldflyer

Email on the way

Nfldflyer

Finally got my missing points sorted out. Bonus points have been deposited accurately. Thanks to William and the social media team here on FlyerTalk for investigating this for me.

aero0729

Haha. I just saw that promo! It starts on the 3rd night. And the 4 hotels I have stayed at , none of them participate! haha SPG is ridiculously bad.

Also .. when I called in a few months ago about how bad my stays count double promo was since I was already lifetime Platinum, it would have been nice if they would have shared that promo with me.

This just re-confirms everything I am saying. I have never even heard of a non-participating hotel. 10 years in Marriott and I have never been told I cannot have a bonus because the hotel does not participate.

yurtripper

Huh? The promo you refer to doesn't even start until next week so how can you complain that the four hotels you have stayed at (already) didn't participate? Are you talking about the Q1 promo? That one didn't start on the third night but the 2nd.

And the bit about saying they should have shared the promo info with you also doesn't make sense. These promos are open to everybody. If you read FT or check your dashboard or read emails from SPG or visit their website at anytime then it's virtually impossible to miss unless you're currently based on the International Space Station.

The great majority of properties DO participate in the promos. So I guess you're a pretty unlucky guy to have 4/4 that aren't part of it. At least it gives you a good excuse to rant against SPG, like you're doing on other threads.