SPG Not taking responsibility for their mistake. Help!
May 20, 2017, 10:45 am
#46
Original Poster
Join Date: May 2017
Programs: SPG
Posts: 5
In one of my earlier conversations with spg, the agent suggested resort credit to make up for some of the extra cost we were going to incur. That seems an appropriate goodwill gesture to me.
May 20, 2017, 12:48 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
SPG can't make the resort give you a resort credit, either, although it could reach out to the property to make the request. Acceptance of such a deal would be up to the property.
Failure to understand negotiating positions and legal obligations is often why parties fail to reach a mutually satisfactory position. What SPG (and I mean the loyalty program specifically, not Starwood) can do is make a grant of points. IMHO, ask SPG to make 'a goodwill gesture of xxxx points' to your account. With that they're acknowledging you are inconvenienced by the inaccurate information their res agent gave you.
Failure to understand negotiating positions and legal obligations is often why parties fail to reach a mutually satisfactory position. What SPG (and I mean the loyalty program specifically, not Starwood) can do is make a grant of points. IMHO, ask SPG to make 'a goodwill gesture of xxxx points' to your account. With that they're acknowledging you are inconvenienced by the inaccurate information their res agent gave you.
May 21, 2017, 6:43 pm
#48
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
http://www.starwoodhotels.com/westin...ropertyID=1087
Am I missing something?
I t looks like the same name to me.
Am I missing something?
I t looks like the same name to me.https://www.allinclusivevacations.co...spa-los-cabos/ Obviously this was a least until recently a service they provided.
"For a vacation with no worries, choose the optional Inclusive Plan. This plan includes: all-day dining including breakfast, lunch, dinner, and snacks, 24-hour in-room dining, International and domestic alcoholic beverages, juice and soft drinks at selected bars, waiter service at swim-up pool bar, pool, and beach, an in-room mini-bar with soft drinks, bottled water, and beer, use of the tennis courts, a fitness center, Free in-room WiFi, Free access to Westin Kids’ Club and applicable taxes & gratuities. Surcharges may apply on some dishes and room service."
"For a vacation with no worries, choose the optional Inclusive Plan. This plan includes: all-day dining including breakfast, lunch, dinner, and snacks, 24-hour in-room dining, International and domestic alcoholic beverages, juice and soft drinks at selected bars, waiter service at swim-up pool bar, pool, and beach, an in-room mini-bar with soft drinks, bottled water, and beer, use of the tennis courts, a fitness center, Free in-room WiFi, Free access to Westin Kids’ Club and applicable taxes & gratuities. Surcharges may apply on some dishes and room service."