platin 100 welcome gift
Mar 21, 2017 | 5:55 am
#1
Original Poster
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 87
platin 100 welcome gift
I usualy let my Ambassador ask in the hotel for sparkling wine or other things.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
Mar 21, 2017 | 7:39 am
#2
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
I usualy let my Ambassador ask in the hotel for sparkling wine or other things.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
May we ask you to email us more info at [email protected]? We'll follow up from there.
Best regards,
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Mar 21, 2017 | 8:03 am
#3
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,920
I usualy let my Ambassador ask in the hotel for sparkling wine or other things.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
Usualy they put what i whant then in the room.
But now a hotel replied they have to give nothing for plat100?
I thought as VIP6 a welcome gift has to be given from the hotel?
They can pick what they whant as gift shure, but to say just simply no? Its a Le Meridien.
A reply from Mr. Sanders would be appreciated.
Mar 21, 2017 | 8:37 am
#4
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,582
Mar 21, 2017 | 8:55 am
#5
Join Date: Jan 2013
Programs: Bonvoy Platinum
Posts: 51
I only do repeat business in hotels that deserve it. If you like getting welcome gifts, return often to the hotels that do them. Demanding one through ambassador seems a little crazy. Ultimately, if it was an actual SPG benefit I would prefer a percentage off the rate rather than these "amazing" bottles of wine and "wonderful" strawberries in chocolates. But they are totally at hotel's discretion, so no SPG fault here.
Mar 21, 2017 | 9:00 am
#6
Original Poster
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 87
I demand nothing. If they meet my preferences fine if not ok too.
But if the hotel realy gives nothing i wont simply book again there, yes.
But if the hotel realy gives nothing i wont simply book again there, yes.
Mar 21, 2017 | 10:30 am
#7
Join Date: Aug 2008
Location: USA
Programs: SPG Platinum (100)
Posts: 517
I rarely get anything other than from hotels I frequent regularly and, in that case, they tend to see what my preferences are from my Ambassador profile. I don't demand anything and am always pleasantly surprised when an amenity is offered.
Mar 21, 2017 | 11:06 am
#8
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 848
Agree with the general sentiment - an "extra" welcome gift is not a benefit of the program but make it a point to patronize properties that do include an in-room amenity. Some hotels base the amenity on my Ambassador profile while others seem to have something more standard.
Mar 21, 2017 | 4:53 pm
#9
Join Date: Sep 2012
Posts: 1,750
Agree with the general sentiment - an "extra" welcome gift is not a benefit of the program but make it a point to patronize properties that do include an in-room amenity. Some hotels base the amenity on my Ambassador profile while others seem to have something more standard.
Mar 21, 2017 | 8:42 pm
#10
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,190
My most-frequently visited hotel offered me a bottle of wine or free dinner the night I turned Ambassador. Then, nothing special after that.
Recently, I switched room last minute and was told there was an amenity for someone else in my room that they needed to come and take. They never came and I had to bring it to the front desk after waiting an hour.
I think it is just a lot easier to get the points than having anything delivered/left in the room.
Recently, I switched room last minute and was told there was an amenity for someone else in my room that they needed to come and take. They never came and I had to bring it to the front desk after waiting an hour.
I think it is just a lot easier to get the points than having anything delivered/left in the room.
Mar 22, 2017 | 7:28 am
#11
Join Date: Jan 2013
Programs: Bonvoy Platinum
Posts: 51
My most-frequently visited hotel offered me a bottle of wine or free dinner the night I turned Ambassador. Then, nothing special after that.
Recently, I switched room last minute and was told there was an amenity for someone else in my room that they needed to come and take. They never came and I had to bring it to the front desk after waiting an hour.
I think it is just a lot easier to get the points than having anything delivered/left in the room.
Recently, I switched room last minute and was told there was an amenity for someone else in my room that they needed to come and take. They never came and I had to bring it to the front desk after waiting an hour.
I think it is just a lot easier to get the points than having anything delivered/left in the room.
But I guess it sounds like they feel you are so regular there that you are part of their "family".
Mar 22, 2017 | 3:57 pm
#12
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,282
Mar 22, 2017 | 5:43 pm
#13
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Vistana Chairman
Posts: 6,179
IIRC from another thread, username elected to take the gift to the front desk after no one came for it. I do not believe the front desk asked username to bring the amenity to the desk.
Mar 22, 2017 | 5:45 pm
#14
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,224
(spell check is a great tool, btw)
Mar 22, 2017 | 8:36 pm
#15
FlyerTalk Evangelist
Join Date: May 2001
Posts: 11,190
This was not at my regular hotel. It was a hotel I visited the first time - the same one that would not want me to take pictures in the lobby with a "professional camera" in the other thread. The same one I won't disclose the name here