Worth contacting research? (Question about multiple rooms - same reservation)
Nov 14, 2016, 9:14 am
#1
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Worth contacting research? (Question about multiple rooms - same reservation)
Hi all,
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
Nov 14, 2016, 9:34 am
#2
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hi all,
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
For more information: FAQ: Earning points for multiple rooms [Master Thread]
Nov 14, 2016, 9:39 am
#3
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
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The OP understands that.
Of the 6 rooms, 5 had 5 nights and 1 had 2 nights.
SPG has included the 2-nighter in the group of three that were allowed credit, so got 5+5+2 = 12
The OP is preferring one of the other 5-nighters be included in the group of three instead of the 2-nighter, so would get 5+5+5 = 15.
Of the 6 rooms, 5 had 5 nights and 1 had 2 nights.
SPG has included the 2-nighter in the group of three that were allowed credit, so got 5+5+2 = 12
The OP is preferring one of the other 5-nighters be included in the group of three instead of the 2-nighter, so would get 5+5+5 = 15.
Nov 14, 2016, 9:41 am
#4
Join Date: Dec 2006
Location: Florida
Programs: marriott platinum, intercontinental diamond
Posts: 210
3x5=15. OP is correct
Nov 14, 2016, 9:42 am
#5
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The OP understands that.
Of the 6 rooms, 5 had 5 nights and 1 had 2 nights.
SPG has included the 2-nighter in the group of three that were allowed credit, so got 5+5+2 = 12
The OP is preferring one of the other 5-nighrers be included in the group of three instead of the 2-nighter, so would get 5+5+5 = 15.
Of the 6 rooms, 5 had 5 nights and 1 had 2 nights.
SPG has included the 2-nighter in the group of three that were allowed credit, so got 5+5+2 = 12
The OP is preferring one of the other 5-nighrers be included in the group of three instead of the 2-nighter, so would get 5+5+5 = 15.
dcstudent, send an email to research and find out what happens.
Nov 14, 2016, 9:44 am
#6
Join Date: Aug 2010
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Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Hi all,
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
First, sorry for the SAT question:
I recently got back from a stay where I had reserved 6 rooms for 5 nights. I stayed at the hotel all 5 nights. I paid for all of the rooms. 5 of my guests stayed all 5 nights. 1 of my guests left after 2 nights (her husband passed away suddenly and she went home).
Spg credited me with 3 stays - but only 12 nights. (So, two of the 5 night stays and the 2 night stay.) I'd really rather get credited for 15 nights as that will allow me to hit 50 and get that much closer to lifetime (which I hope to get early next year and then we'll see what Marriott does to it). I'd also get more points if they based the points on 3 rooms at 5 nights.
Not a huge deal as I'm going to hit well over 50 nights by the end of the year. Is it worth contacting research?
Nov 14, 2016, 9:51 am
#7
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Properties are quick to do the math in their favor. Since one of your rooms was for two nights, that was one of your three they chose to give credit. Yes, it's bad form, but happens. I would hope a quick call to SPG will get it corrected.
Personally, if it was me, I would have booked three rooms under my account and book the other three rooms under a different account so there are no stays/nights left on the table. I'm sure there was at least one other person in the group that could have made use of the credit.
Personally, if it was me, I would have booked three rooms under my account and book the other three rooms under a different account so there are no stays/nights left on the table. I'm sure there was at least one other person in the group that could have made use of the credit.