Complimentary water bottles removed?
Jun 19, 2016, 1:51 pm
#1
Original Poster
Join Date: Jul 2013
Programs: AAdvantage, SPG
Posts: 30
Complimentary water bottles removed?
I am used to always getting two bottles of complimentary water at any SPG hotel across the world, which is a nice little perk. I used to at Four Points Perth in Western Australia until recently but a couple of months ago they removed the water from the rooms. On a recent stay I called and asked if they had forgotten to stock my room with water and was told that it was a conscious decision to save the environment. They were happy to send me two bottles if I didn't want to drink out of the tap.
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Jun 19, 2016, 2:29 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
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Posts: 10,869
I am used to always getting two bottles of complimentary water at any SPG hotel across the world, which is a nice little perk. I used to at Four Points Perth in Western Australia until recently but a couple of months ago they removed the water from the rooms. On a recent stay I called and asked if they had forgotten to stock my room with water and was told that it was a conscious decision to save the environment. They were happy to send me two bottles if I didn't want to drink out of the tap.
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Lurkers, are there any changes to the above?
Sounds like a hotel (possibly regional) specific change. I will wait for the Lurkers to chime in with current information.
Jun 19, 2016, 2:34 pm
#3
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Join Date: Sep 2009
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IME it tends to be the higher end hotels that don't necessarily give out water, although I can't recall any recent examples.
My most recent LC stay did give two small water bottles per day on coasters that said it was from Starwood.
ADDED: BTW in the USA usually they put Starwood hang tags on the free water while in Europe I see the coasters under each bottle.
My most recent LC stay did give two small water bottles per day on coasters that said it was from Starwood.
ADDED: BTW in the USA usually they put Starwood hang tags on the free water while in Europe I see the coasters under each bottle.
Last edited by MSPeconomist; Jun 20, 2016 at 2:59 am
Jun 19, 2016, 11:22 pm
#4
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
I am used to always getting two bottles of complimentary water at any SPG hotel across the world, which is a nice little perk. I used to at Four Points Perth in Western Australia until recently but a couple of months ago they removed the water from the rooms. On a recent stay I called and asked if they had forgotten to stock my room with water and was told that it was a conscious decision to save the environment. They were happy to send me two bottles if I didn't want to drink out of the tap.
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Is this a hotel specific decision or something I (we) should get used to?
Have you seen the same elsewhere?
Jun 19, 2016, 11:58 pm
#5
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,656
My bottled water goes in my bag and consumed during my meetings for the day. A inexpensive and simple perk that many chains provide to most elites.
Jun 20, 2016, 12:45 am
#6
Original Poster
Join Date: Jul 2013
Programs: AAdvantage, SPG
Posts: 30
Partly because the water out of the tap taste like .... and partly because I like the bottles (having them next to the bed and to bring to the gym and work the next day). And the question was not just about the Perth location but more general.
Jun 20, 2016, 2:04 am
#7
Join Date: Oct 2012
Posts: 123
hey flybob
NOticed in Sydney that Sheraton on the park rarely puts water in rooms now ... The eatin Sydney seems to be every second stay. four points Sydney only does in their suites based on experience. I think the problem is if you are platinum and you don't buy an exec room they upgrade u to a room up but aren't coordinated enough to get water to that room
NOticed in Sydney that Sheraton on the park rarely puts water in rooms now ... The eatin Sydney seems to be every second stay. four points Sydney only does in their suites based on experience. I think the problem is if you are platinum and you don't buy an exec room they upgrade u to a room up but aren't coordinated enough to get water to that room
Jun 20, 2016, 3:09 am
#8
Join Date: Feb 2010
Posts: 1,026
STR BKK had about 4-5x 300ml bottles provided per day
Jun 20, 2016, 4:15 am
#9
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
If its in the listed benefits of the Tier then you have an argument. Otherwise its just a arbitrary benefit. A good one where water quality may be suspect but unnecessary in regions of good water supply.
Jun 20, 2016, 4:19 am
#10
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
If BKK had the water quality of Perth it may be relevant. I lived in Perth for years and now live on the gold coast and never consider drinking bottled water, its totally unnecessary when you get high quality out of the tap.
Jun 20, 2016, 4:33 am
#11
Moderator: British Airways Executive Club, Marriott Bonvoy
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Jun 22, 2016, 11:35 pm
#12
Join Date: Jul 2011
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Posts: 568
Jun 23, 2016, 12:37 am
#13
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785
As thatsthatmattressman wrote, Sheraton On The Park (Sydney) didn't have bottled water. This sounds like an Oz-specific trend as I haven't run into any other spg properties without bottled water for years.
Jun 23, 2016, 8:09 am
#14
Join Date: Dec 2011
Location: Canada/US
Programs: AC SE, Marriott LTPP, Avis +
Posts: 213
I never knew bottled water was a brand wide or company wide policy. I don't recall consistently getting free water at Westin.
I always thought bottled water was a hotel specific thing
I always thought bottled water was a hotel specific thing
Jun 23, 2016, 8:56 am
#15
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I seem to see more properties now asking/offering bottles of water at the front desk during check-in, vs. stocking them in the rooms.
Honestly I like that a little more as they're often kept cold in an office fridge or something.
Honestly I like that a little more as they're often kept cold in an office fridge or something.