Turn down service without my request?!?
Oct 2, 2015, 10:12 am
#1
Original Poster
Join Date: Jul 2015
Location: Malaysia
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Posts: 143
Turn down service without my request?!?
I'm currently staying at Sheraton Imperial Kuala Lumpur, Malaysia and did check in just today afternoon around 4pm.
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
Edit: Had a better understood on the turndown service therefore hopefully no more criticize over this thread
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
Edit: Had a better understood on the turndown service therefore hopefully no more criticize over this thread
Last edited by ean2015; Oct 5, 2015 at 9:48 am
Oct 2, 2015, 10:16 am
#2
Join Date: Nov 2010
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Not sure if you travel often or not but it is pretty common to have turndown service at hotels in Asia and Europe without request.
If it was me, I would be jumping around with the two pieces of chocolate left by the housekeeper or the thief
.
If it was me, I would be jumping around with the two pieces of chocolate left by the housekeeper or the thief
.
Oct 2, 2015, 10:17 am
#3
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Seriously? 
Oct 2, 2015, 10:18 am
#4
Join Date: Jan 2015
Posts: 461
Nothing. Just tell them you don't want turn down. All done. Why is this even an issue or an actual thread?
Oct 2, 2015, 10:18 am
#5
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Location: Malaysia
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Perhaps my only concern is, if a guest checked in on day one...why would they do a turndown service even on day one when everything is already nicely made prior checking the guest in?!
Oct 2, 2015, 10:21 am
#6
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IME the norm in higher end hotels is to do turndown service every evening unless the guest specifically requests otherwise.
However, if you had a do not disturb sign on the door, housekeeping should not have entered. In this case, they normally would place a card under the door saying that if you want turndown service, you should call housekeeping.
If you don't want housekeeping knocking or entering your room at unexpected times, use the do not disturb sign. Good hotels will also allow you to schedule housekeeping at a particular time of day that's convenient for you.
Personally, I would praise the hotel for not having done the turndown in the afternoon. I never want it to be done too early. While I'm away at dinner is perfect.
ADDED: I've arrived at hotels around 4 pm to find the room already turned down and prepared for the evening. I find it annoying as I don't want a dark room at that time. Moreover, I might want/need the turndown service after dressing for dinner.
However, if you had a do not disturb sign on the door, housekeeping should not have entered. In this case, they normally would place a card under the door saying that if you want turndown service, you should call housekeeping.
If you don't want housekeeping knocking or entering your room at unexpected times, use the do not disturb sign. Good hotels will also allow you to schedule housekeeping at a particular time of day that's convenient for you.
Personally, I would praise the hotel for not having done the turndown in the afternoon. I never want it to be done too early. While I'm away at dinner is perfect.
ADDED: I've arrived at hotels around 4 pm to find the room already turned down and prepared for the evening. I find it annoying as I don't want a dark room at that time. Moreover, I might want/need the turndown service after dressing for dinner.
Oct 2, 2015, 10:23 am
#7
Join Date: Nov 2010
Location: KSA
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I have stayed here in the past, last couple months and nothing like this had happened.
Perhaps my only concern is, if a guest checked in on day one...why would they do a turndown service even on day one when everything is already nicely made prior checking the guest in?!
Perhaps my only concern is, if a guest checked in on day one...why would they do a turndown service even on day one when everything is already nicely made prior checking the guest in?!
Day of check-in or not, turndown service is a service provided by the hotel on a nightly basis. I would like to see all hotels I go to provide this service.
Last edited by LovetoTravel83; Oct 2, 2015 at 10:27 am Reason: Grammatical
Oct 2, 2015, 10:25 am
#8
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Really good hotels will also service the room on the day of departure if you have a late checkout.
Oct 2, 2015, 10:27 am
#9
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Location: Malaysia
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What else would you need to be turndown on the day of departure? It doesn't make any sense to me...
Oct 2, 2015, 10:27 am
#10
Join Date: Sep 2012
Posts: 1,748
You should be asking why you didn't get such good service on your previous stays...
Oct 2, 2015, 10:30 am
#11
Join Date: Oct 2014
Location: HKG
Posts: 1,053
At the same time, kudos for explaining a common occurence at an upscale hotel to an OP that watched 15 minutes of CCTV to chase down the culprit that put a mint on his pillow. Not being ironic here, just couldn't have done it.
Oct 2, 2015, 10:53 am
#12
Join Date: Jan 2006
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I'm currently staying at Sheraton Imperial Kuala Lumpur, Malaysia and did check in just today afternoon around 4pm.
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
Oct 2, 2015, 11:13 am
#13
Join Date: Mar 2007
Posts: 3,990
I'm currently staying at Sheraton Imperial Kuala Lumpur, Malaysia and did check in just today afternoon around 4pm.
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
I went out for dinner and movie at around 6:30 pm and when j return to my room, I noticed there are some significant changes to my room as in the laundry list and beg was placed on th table as well as a two small chocolate candy and a bottle of water put right beside my bed table.
My first thought is, someone entered my room or thief without my acknowledgement so I quickly ring the front desk to have them check. First call back from front desk told me non of their housekeeping entered my room so I demanded them to check because non of my stuff went missing but I felt very insecure now.
So after 15 minutes of Cctv footage along the room key card system shows one of the housekeeping was entering my room while I was away on the day I just checked in. Manager called back and told me because it was a routine to do evening turndown service even without the customer request on the day they checked in?!?
I'm pretty upset now because it was the only reason given by a manager on duty and he mentioned he will checked with the housekeeping the next morning.
What would you do if it was you?!
Cheers,
Oct 2, 2015, 11:18 am
#14
Join Date: Jul 2001
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This is thread's overripe for a sarcastic post. Must. Fight. The. Urge.
Oct 2, 2015, 11:25 am
#15
Join Date: May 2014
Posts: 235
i get upset when turn down service was not done when they're supposed to.