Hotels allowed to classify a "room" as part of their SNA "suite" upgrade?
Aug 22, 2015, 6:39 pm
#16
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
As above, this is a highly underrated property that treats Platinums very well.
You will likely get a Duplex Suite when you check in. You could, of course, buying SPG and contact the hotel directly.
From our history at the hotel most guests have no status and are on half board/full board packages from the EU.
You will likely get a Duplex Suite when you check in. You could, of course, buying SPG and contact the hotel directly.
From our history at the hotel most guests have no status and are on half board/full board packages from the EU.
Aug 23, 2015, 11:06 am
#17
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
Disappointing
This seems to be more common. My last stay at the Sheraton Carlsbad resort, my SNA upgrade yielded an over-sized king (corner) room. Not a suite by any stretch of the imagination. I tried to fight it with the hotel but they claimed it was an SPG program because they asked them to designate these rooms as SNA eligible. SPG continues to disappoint loyal customers. The program management seem to have gone down considerably.
Aug 23, 2015, 12:47 pm
#18
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
This seems to be more common. My last stay at the Sheraton Carlsbad resort, my SNA upgrade yielded an over-sized king (corner) room. Not a suite by any stretch of the imagination. I tried to fight it with the hotel but they claimed it was an SPG program because they asked them to designate these rooms as SNA eligible. SPG continues to disappoint loyal customers. The program management seem to have gone down considerably.
Aug 23, 2015, 12:52 pm
#19
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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My personal rule in using SNAs is to read the room category descriptions carefuly and only check boxes for categories that seem to be genuine suites, not "enhanced" rooms or junior suites. When possible, I try to keep a copy of the webpage showing what I checked. When the SNA clears, I look again to verify that I've been confirmed into one of the categories I want.
Aug 23, 2015, 11:36 pm
#20
Join Date: Oct 2010
Programs: AA PLT Lifetime; Bonvoy Titanium Lifetime; HHonors Gold
Posts: 72
http://www.starwoodhotels.com/sherat...ropertyID=1719
I don't see any mention of a corner suite but rather "Corner King". This leads me to believe that the hotel changed their system to make sure that a corner king room is considered an SNA upgrade.
Plus that corner room isn't 698 sq ft nor is it a suite.
Aug 23, 2015, 11:45 pm
#21
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I didn't select the room. The hotel system claims it to be Corner Studio Suite 698 sq ft / 65 mē. However, when looking at
http://www.starwoodhotels.com/sherat...ropertyID=1719
I don't see any mention of a corner suite but rather "Corner King". This leads me to believe that the hotel changed their system to make sure that a corner king room is considered an SNA upgrade.
Plus that corner room isn't 698 sq ft nor is it a suite.
http://www.starwoodhotels.com/sherat...ropertyID=1719
I don't see any mention of a corner suite but rather "Corner King". This leads me to believe that the hotel changed their system to make sure that a corner king room is considered an SNA upgrade.
Plus that corner room isn't 698 sq ft nor is it a suite.
http://www.sheratoncarlsbad.com/rooms