SPG customer support hung up my call
Aug 23, 2015, 10:50 am
#31
Join Date: May 1999
Location: YEG
Posts: 1,578
As a none native speaker i do not have any problems with the language the OP uses. Probably her English is better than the French or the English several members of this hotel's staff speak. And personally, I can confirm that the Sheraton Centre Toronto is one of the worst places in the chain.
By the way: Typos and errors in language do happen all the time, even for native speakers. I find it peculiar that some native speakers on the board discuss about the OP's English, which is excellent. Everybody here expects the world outside the Anglo-Saxon countries to speak English. Given that, a hotel in Canada's number 1 business city should at least be able to deal with somebody speaking English as a second language.
By the way: Typos and errors in language do happen all the time, even for native speakers. I find it peculiar that some native speakers on the board discuss about the OP's English, which is excellent. Everybody here expects the world outside the Anglo-Saxon countries to speak English. Given that, a hotel in Canada's number 1 business city should at least be able to deal with somebody speaking English as a second language.
I also find OP English is Excellent. and I totally understood the reasons for her anger from her first post. I do think that she overreacted. I stayed at this hotel 2 or 3 times in the past. not my favorite hotel in Toronto, but I had no issues at all. it is an OK hotel. I used to stay a lot at King Edward. too bad it is no longer a Starwood property.
Aug 23, 2015, 5:08 pm
#32
Join Date: Dec 2009
Posts: 241
I have yet to find a Starwood hotel that doesn't require a credit card when making a reservation or ask for id in NA and a passport in Europ. Europe Starwood hotels have also asked for my cc on checkout despite one already being on file.
Aug 23, 2015, 5:16 pm
#33
Join Date: Dec 2009
Posts: 241
Sorry for being as direct as you were with the OP: Did you ever stay at a hotel outside the United States or Canada? And do you trust blindly in Computers? This certainly would be more "bizarre" than a busy man not knowing the benefits of a club room. Hotel benefits are not the only important facts in live. Several "normal" people would consider the regular discussions on this board as "bizarre". And double charges? I have been charged twice, more than once, both because of computer and human errors. Even in the US. And in several places of the world the card used for a reservation will never be used for the invoice without having it verified once again.