No receipt with Priceline stay?
Jun 13, 2002, 11:53 am
#1
Original Poster
Join Date: Dec 2000
Location: BOS
Posts: 1,461
No receipt with Priceline stay?
I recently won a Priceline bid for the Sheraton in Danbury CT. The desk clerk would not give me a receipt upon checking out. Since they scanned my credit card when I checked in, how would I be able to prove I didn't owe any incidentals if something were to show up on my Visa bill? In past Priceline stays at other hotels, I've always been given a receipt--usually for "zero".
Jun 13, 2002, 1:36 pm
#2
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
On my Priceline stays, my room is usually under 2 seperate accounts. One folio number for the Priceline room, and another one for any incidentals.
I never get the Priceline one and on several occasions the front desk clerks say they can't even tell what the rate was. So that part doesn't surprise me.
But I would think they could give you a zero balance receipt for your incidental folio. Unless they don't actually create folio #2 until you charge something to it.
I never get the Priceline one and on several occasions the front desk clerks say they can't even tell what the rate was. So that part doesn't surprise me.
But I would think they could give you a zero balance receipt for your incidental folio. Unless they don't actually create folio #2 until you charge something to it.
Jun 13, 2002, 1:40 pm
#3
Join Date: Jul 2001
Location: SAT, AUS
Posts: 105
I recently encountered this problem. I ask for a receipt showing a zero balance for <B>incedentals only</b>. Or you can do this: Do not provide a CC# for incedentals. Holiday Inn flat out refused to give me one. Now if I stay with them on a Priceline/Hotwire stay, I do not provide them with a CC#, and explain why.
They are doing this to prevent miles/points for priceline/hotwire stays.
They are doing this to prevent miles/points for priceline/hotwire stays.
Jun 13, 2002, 1:41 pm
#4
Join Date: Jul 2001
Location: SAT, AUS
Posts: 105
duplicate
[This message has been edited by relaxedPax (edited 06-13-2002).]
[This message has been edited by relaxedPax (edited 06-13-2002).]
Jun 14, 2002, 12:08 am
#5
Join Date: Nov 2001
Location: Orlando, FL
Posts: 16
If this hotel uses the same computer system mine does (a Westin), the software will not allow you to print a folio if there are no charges posted to it.
Jun 14, 2002, 3:26 am
#6
Join Date: Mar 1999
Location: (SNA) Orange County, California USA
Posts: 3,641
A zero balance is indeed a balance, simply a balance of zero! And one should be able to request and receive a receipt, especially or regardless if you gave a credit card number. As stated above, how else could you prove you had no charges? Additionally, it may be helpful or necessary, for any number of reasons, to have documentation of each and every stay.
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A gentleman always respects a lady's wishes.
[This message has been edited by MRLIMO (edited 06-14-2002).]
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A gentleman always respects a lady's wishes.
[This message has been edited by MRLIMO (edited 06-14-2002).]
Jun 14, 2002, 1:52 pm
#7
Join Date: Jul 2001
Location: SAT, AUS
Posts: 105
I agree Mr Limo. And I have had no problems obtaining Zero Balace receipts from Starwood Hotels in the past.
This is important to have to show no liability on your part should the hotel err and charge your card for incedentals that were non-existent or taken care of at check-out.
relaxedPax
This is important to have to show no liability on your part should the hotel err and charge your card for incedentals that were non-existent or taken care of at check-out.
relaxedPax
Jun 14, 2002, 4:29 pm
#8
Join Date: Jan 2001
Posts: 617
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FrontDeskOne:
If this hotel uses the same computer system mine does (a Westin), the software will not allow you to print a folio if there are no charges posted to it.</font>
If this hotel uses the same computer system mine does (a Westin), the software will not allow you to print a folio if there are no charges posted to it.</font>
Are only some Starwood chains able to print folios for which the stay was paid with points? Because some hotels clearly can (& do) print such folios. Same principle, too, in the sense that the room is being paid for by a third party (in this case, Starwood).
[This message has been edited by ILTE_Miles (edited 06-14-2002).]