SEA Free Friday
Sep 20, 1999, 4:44 pm
#1
In Memoriam, Original Member
Original Poster
Join Date: May 1998
Location: Los Angeles, CA
Posts: 6,879
SEA Free Friday
I am trying to get to the SEA FF thing this weekend and called to book a Free Friday. Denied. There ARE revenue rooms available. They say the hotel can put capicaty restrictions on Free Fridays. SAY WHAT? Does this not violate all of Starwood's policies of rooms being available for revenue vs points? Two supervisiors and a call to the hotel finally got me the darn room.
That is sad service.
PS. I am Platinum!
That is sad service.
PS. I am Platinum!
Sep 20, 1999, 5:18 pm
#2
Join Date: Jul 1999
Location: SEA
Posts: 3,178
John...glad to hear you're coming to SEA. You did the right thing to fight for the room.
Sep 21, 1999, 9:07 am
#3
Original Member
Join Date: May 1998
Location: Kirkland, WA
Posts: 6,932
John,
The Free Friday promotion did state that capacity controls apply... but I'm glad you were able to get the room. Sorry I won't be seeing you this time. Let me know when you're in Seattle again.
The Free Friday promotion did state that capacity controls apply... but I'm glad you were able to get the room. Sorry I won't be seeing you this time. Let me know when you're in Seattle again.
Sep 21, 1999, 4:44 pm
#4
In Memoriam, Original Member
Original Poster
Join Date: May 1998
Location: Los Angeles, CA
Posts: 6,879
My mistake on the capacity deal. Glad it worked regardless. Even better since my complaint had zero legitimate basis.
Oh well. You win some, and you win some.
Oh well. You win some, and you win some.
Sep 21, 1999, 6:05 pm
#5
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
You must have told them who you thought you were... 
Sep 21, 1999, 6:37 pm
#6
Join Date: Sep 1999
Location: USA, Canada, China
Posts: 104
Good Points! Sometime you have to push to get your what you want.
I just used a Free Friday at St. Regis New York City. The first time I booked it, the customer rep. told me that there was no room left. I called it again 24 hours later, the customer rep told me the same answer. However, after I told him that I saw a few rooms avaliable through the internet reservation, he found a room for me.
The St. Regis service was great. Of course, I got a room upgrade at the check-in also.
[This message has been edited by yihao (edited 09-22-1999).]
I just used a Free Friday at St. Regis New York City. The first time I booked it, the customer rep. told me that there was no room left. I called it again 24 hours later, the customer rep told me the same answer. However, after I told him that I saw a few rooms avaliable through the internet reservation, he found a room for me.
The St. Regis service was great. Of course, I got a room upgrade at the check-in also.
[This message has been edited by yihao (edited 09-22-1999).]