Jan 1, 2015, 7:41 am
Last edit by: KENNECTED
Signed-in FT members with 90 days / 90 posts can edit this Wikipost.
Please use this thread to post failures or difficulties in securing Platinum upgrades, based on the published benefits of the Platinum level, which are :
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to
Previous years discussion:
Report your Platinum Upgrade Failures
Report your Platinum Upgrade Failures 2011
Post your Platinum upgrade FAILURES 2012
Post Your Platinum Upgrade Failures [2013 - onward]
Please use this thread to post failures or difficulties in securing Platinum upgrades, based on the published benefits of the Platinum level, which are :
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to
Previous years discussion:
Report your Platinum Upgrade Failures
Report your Platinum Upgrade Failures 2011
Post your Platinum upgrade FAILURES 2012
Post Your Platinum Upgrade Failures [2013 - onward]
Post Your Platinum Upgrade Failures 2015
Jan 1, 2015, 7:41 am
#1
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Post Your Platinum Upgrade Failures 2015
Post what you feel is a failure based on the T+C (which upgrades Plats to the best available room, including standard suites, at check-in). Failures may include instances where the front desk is challenged on upgrade availability. Failures may also include instances where SNAs requests were not honoured. To post your failure, please use the format below:
http://www.flyertalk.com/forum/starw...13-onward.html
Property:
Dates(s):
Room booked:
Room received (if different than above):
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay: (yes/no)
SNA(s) requested: (yes/no)
Comments:
Previous thread is here :Dates(s):
Room booked:
Room received (if different than above):
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay: (yes/no)
SNA(s) requested: (yes/no)
Comments:
http://www.flyertalk.com/forum/starw...13-onward.html
Jan 2, 2015, 8:14 am
#2
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Westin Bonaventure
NYE-NYD
Booked Deluxe
Given Deluxe
Normal paid stay
There was this little event called the Rose Bowl going on and the hotel was filled with Duck boosters and FSU fans as well as NYE party people. But to the hotels credit, the gave me both the 500 points and a continental breakfast, which for $6 was upgraded to the full buffet.
I can't recall the last time I didn't get a Platinum upgrade, but I understand in this case.
Booked Deluxe
Given Deluxe
Normal paid stay
There was this little event called the Rose Bowl going on and the hotel was filled with Duck boosters and FSU fans as well as NYE party people. But to the hotels credit, the gave me both the 500 points and a continental breakfast, which for $6 was upgraded to the full buffet.
I can't recall the last time I didn't get a Platinum upgrade, but I understand in this case.
Jan 2, 2015, 4:57 pm
#3
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
Property: Sheraton Carlsbad, California
Dates(s): January 2 -3
Room booked: deluxe coastal 2 queen
Room received (if different than above): same
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.). No
BRG stay: (yes/no). No
SNA(s) requested: (yes/no). Yes. Denied
Comments: claim sold out. But tons of rooms still available to book online. Also room still not available to check in at 4pm.
Dates(s): January 2 -3
Room booked: deluxe coastal 2 queen
Room received (if different than above): same
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.). No
BRG stay: (yes/no). No
SNA(s) requested: (yes/no). Yes. Denied
Comments: claim sold out. But tons of rooms still available to book online. Also room still not available to check in at 4pm.
Jan 10, 2015, 3:24 pm
#4
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
Property: Westin San Diego
Dates(s): January 9-10, 2015
Room booked: Deluxe
Room received (if different than above): Deluxe
Award stay: N
BRG stay:N
SNA(s) requested: N
Comments:
Dates(s): January 9-10, 2015
Room booked: Deluxe
Room received (if different than above): Deluxe
Award stay: N
BRG stay:N
SNA(s) requested: N
Comments:
Feb 1, 2015, 12:34 am
#5
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785
Property: Le Méridien Abu Dhabi
Dates(s): 1 nt in January, 2015
Room booked: Deluxe
Room received (if different than above): Club room, seaview
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Both Junior and Deluxe Suites for sale at check-in.
Dates(s): 1 nt in January, 2015
Room booked: Deluxe
Room received (if different than above): Club room, seaview
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Both Junior and Deluxe Suites for sale at check-in.
Feb 1, 2015, 1:51 am
#6
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
How was that a failure? You did get upgraded to a club room right?
Feb 1, 2015, 4:05 am
#7
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785
Feb 8, 2015, 3:24 am
#8
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Property: Le Méridien Cyberport
Dates(s): 1 nt in February, 2015
Room booked: smart
Room received (if different than above): smart
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: figures.....it's a brg rate..Actually not upset with not getting upgraded as i sorta knew this was gonna happen (brg rate). Moreso, that i asked if my ambassador mentioned anything about extra water and they didnt even know i have an ambassador and no such request was made. They said all they see is plat. Nothing more, nothing less.
Dates(s): 1 nt in February, 2015
Room booked: smart
Room received (if different than above): smart
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: figures.....it's a brg rate..Actually not upset with not getting upgraded as i sorta knew this was gonna happen (brg rate). Moreso, that i asked if my ambassador mentioned anything about extra water and they didnt even know i have an ambassador and no such request was made. They said all they see is plat. Nothing more, nothing less.
Last edited by supatight80; Feb 8, 2015 at 3:35 am
Feb 8, 2015, 3:32 am
#9
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Property: Westin Grand Berlin
Dates(s): 02/07-09/2015
Room booked: Deluxe
Room received: Deluxe with terraced view of ugly back of hotel
Award stay: no
BRG stay: yes
SNA(s) requested: no
Comments: I guess I should have burned some SNAs here, but there is nothing particularly grand about this property except the location. I do, however, dig the local amenity, which was a piece of the Berlin Wall. I've never come to own a piece in all the years I've been coming to Germany, so that's pretty cool.
Dates(s): 02/07-09/2015
Room booked: Deluxe
Room received: Deluxe with terraced view of ugly back of hotel
Award stay: no
BRG stay: yes
SNA(s) requested: no
Comments: I guess I should have burned some SNAs here, but there is nothing particularly grand about this property except the location. I do, however, dig the local amenity, which was a piece of the Berlin Wall. I've never come to own a piece in all the years I've been coming to Germany, so that's pretty cool.
Last edited by uxb; Feb 10, 2015 at 1:13 am Reason: Put down wrong room type
Feb 8, 2015, 6:12 am
#10
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Property: Le Méridien Cyberport
Dates(s): 1 nt in February, 2015
Room booked: smart
Room received (if different than above): smart
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: figures.....it's a brg rate..Actually not upset with not getting upgraded as i sorta knew this was gonna happen (brg rate). Moreso, that i asked if my ambassador mentioned anything about extra water and they didnt even know i have an ambassador and no such request was made. They said all they see is plat. Nothing more, nothing less.
Dates(s): 1 nt in February, 2015
Room booked: smart
Room received (if different than above): smart
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: figures.....it's a brg rate..Actually not upset with not getting upgraded as i sorta knew this was gonna happen (brg rate). Moreso, that i asked if my ambassador mentioned anything about extra water and they didnt even know i have an ambassador and no such request was made. They said all they see is plat. Nothing more, nothing less.
Feb 8, 2015, 6:35 am
#11
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
now i feel much better..i thought i was being singled out as i have noticed that everytime i brg at this property for about a year now, i wouldnt even get an "enhanced"/gold upgrade'ish room. But when i pay the full flex rate 2k hkg$ rate, boom i get the deluxe suite.Been staying here since 2009, most of the times i get upgraded to the deluxe corner rooms. But when i brg, what i pay is what i get. Oh well...the price i have to pay i guess for brg'ing.
Still a great property for plats during layovers though. Free brekky, shoe shine, drinks and food at psi, 30% off males, etc. So you do get your money's worth at their rates.
Mar 7, 2015, 1:09 am
#12
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Le Méridien Cyberport
Property: Le Méridien Cyberport
Date(s): February 2015 and March 2015 (1 night each)
Room booked: Smart Room
Room received: Smart Room
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Frontdesk mentioned no Suite or Deluxe Ocean Rooms were available even though Ocean Facing rooms were available. I did get an early check-in though.
Date(s): February 2015 and March 2015 (1 night each)
Room booked: Smart Room
Room received: Smart Room
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Frontdesk mentioned no Suite or Deluxe Ocean Rooms were available even though Ocean Facing rooms were available. I did get an early check-in though.
May 17, 2015, 11:01 am
#13
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
Property: W Taipei
Dates(s): May 17th-22nd 2015
Room booked: Wonderful
Room received (if different than above): Fabulous
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: All suites wide open, a very nice girl walked me from the hotel car to room specifically mentioning that they have upgraded me to a nicer room. (It is but usually they give out Marvs like no tomorrow)
Dates(s): May 17th-22nd 2015
Room booked: Wonderful
Room received (if different than above): Fabulous
Award stay: No
BRG stay: No
SNA(s) requested: No
Comments: All suites wide open, a very nice girl walked me from the hotel car to room specifically mentioning that they have upgraded me to a nicer room. (It is but usually they give out Marvs like no tomorrow)
May 21, 2015, 3:50 pm
#14
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Property: Sheraton Quito Ecuador
Dates(s): 4 nights May, 2015
Room booked: Standard
Room received (if different than above): Club room
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Checked-in 230 AM the following day, no suites available whatsoever....Must be all the golds emailing and insisting they get a suite over a plat. *Read legal upgrade thread*
Dates(s): 4 nights May, 2015
Room booked: Standard
Room received (if different than above): Club room
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Checked-in 230 AM the following day, no suites available whatsoever....Must be all the golds emailing and insisting they get a suite over a plat. *Read legal upgrade thread*
May 21, 2015, 7:09 pm
#15
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Property: Sheraton Quito Ecuador
Dates(s): 4 nights May, 2015
Room booked: Standard
Room received (if different than above): Club room
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Checked-in 230 AM the following day, no suites available whatsoever....Must be all the golds emailing and insisting they get a suite over a plat. *Read legal upgrade thread*
Dates(s): 4 nights May, 2015
Room booked: Standard
Room received (if different than above): Club room
Award stay: No
BRG stay: Yes
SNA(s) requested: No
Comments: Checked-in 230 AM the following day, no suites available whatsoever....Must be all the golds emailing and insisting they get a suite over a plat. *Read legal upgrade thread*