Sheraton Maui - NO pool for next week! (Early April, 2013)
Mar 24, 2013, 1:29 pm
#1
Original Poster
Join Date: Aug 2006
Location: YVR
Programs: Starwood Plat (sigh) FPC Platinum (sigh)
Posts: 65
Sheraton Maui - NO pool for next week! (Early April, 2013)
Hi all,
Looking for some advice from the wisdom of the FT SPG community. Staying at the Shearton Maui with kids for the next week on points. Have been plat for years.
Was more than a little alarmed when we went down to the pool today only to find out it's closed (!) for the next week. Well, not closed, just closed to regular guests like me for a private function until April 2, which is the remainder of our stay.
I "get" that hotels sometimes need to host private functions. And if it was for a day or two I might understand. But when it's for an entire week? And it wasn't disclosed at time of booking several months ago.
I talked to the front desk. They said we could use the Westin pool. But I didn't book the Westin because we've stayed there before and it wasn't that fabulous. And: what exactly is the point to a hotel in Hawaii without a pool? Why should our kids have to take a hike to get to the pool? (To be precise, a small portion of the kids pool is open. Big whoop.) The pool is fenced off! So you can walk by it and hear other people having fun, but not you.
So, FTers, any suggestions? Am I being unreasonable feeling cheated? Should we just evac to the Fairmont Orchid (I'm Fairmont plat too. And here at the Sheraton there was no room upgrade; Fairmont has guaranteed a suite upgrade if we move. But there are some things in Maui we'd like to do.)
Thanks to all in advance. I look forward to your responses. Which I won't be reading poolside, obviously.
Looking for some advice from the wisdom of the FT SPG community. Staying at the Shearton Maui with kids for the next week on points. Have been plat for years.
Was more than a little alarmed when we went down to the pool today only to find out it's closed (!) for the next week. Well, not closed, just closed to regular guests like me for a private function until April 2, which is the remainder of our stay.
I "get" that hotels sometimes need to host private functions. And if it was for a day or two I might understand. But when it's for an entire week? And it wasn't disclosed at time of booking several months ago.
I talked to the front desk. They said we could use the Westin pool. But I didn't book the Westin because we've stayed there before and it wasn't that fabulous. And: what exactly is the point to a hotel in Hawaii without a pool? Why should our kids have to take a hike to get to the pool? (To be precise, a small portion of the kids pool is open. Big whoop.) The pool is fenced off! So you can walk by it and hear other people having fun, but not you.
So, FTers, any suggestions? Am I being unreasonable feeling cheated? Should we just evac to the Fairmont Orchid (I'm Fairmont plat too. And here at the Sheraton there was no room upgrade; Fairmont has guaranteed a suite upgrade if we move. But there are some things in Maui we'd like to do.)
Thanks to all in advance. I look forward to your responses. Which I won't be reading poolside, obviously.
Mar 24, 2013, 1:34 pm
#2
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
I would be livid.
Mar 24, 2013, 1:46 pm
#3
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
By any reasonable standard, taking away pool access at a Hawaiian resort hotel for a full week is beyond unimaginable. I dare say that every single guest, save those in the group with access, has very solid reason to be quite upset.
I have never heard of such a thing going on for more than, say, 4 hours.
This is beyond mindblowing. I'm so sorry for you and your family. I'd demand a word with the acting manager on duty at once.
I have never heard of such a thing going on for more than, say, 4 hours.
This is beyond mindblowing. I'm so sorry for you and your family. I'd demand a word with the acting manager on duty at once.
Mar 24, 2013, 1:52 pm
#4
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
This is quite shocking. I'll be writing the manager to verify that this will not be the case during my reservation in a couple of months, and will reinforce how unacceptable this is.
Mar 24, 2013, 1:52 pm
#5
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I've never heard of such stupidity..... I would just use the pool, or expect a free stay (if you really didn't get notified at booking).
Last edited by RTW1; Mar 24, 2013 at 1:58 pm
Mar 24, 2013, 1:58 pm
#6
formerly sahiljain22
Join Date: Apr 2011
Location: BOS;NYC;YVR;YYZ;DEL;BOM
Programs: Amex Plat; HH Diamond; SPG Plat; Hyatt Diamond; United 1K; National EE; HSBC Premier
Posts: 532
PM the lurkers - this is shocking. I would so much so as speak to the manager at the hotel and ask for a partial refund atleast or call my credit card and see what my chargeback options are, complain to the BBB and take this to the next level.
Mar 24, 2013, 2:31 pm
#7
Join Date: Jan 2010
Location: NAPA
Programs: MARRIOTT LIFETIME TITANIUM ELITE, HYATT LIFETIME GLOBALIST, UAL SILVER, AA EXECUTIVE PLATINUM
Posts: 476
Hi all,
Looking for some advice from the wisdom of the FT SPG community. Staying at the Shearton Maui with kids for the next week on points. Have been plat for years.
Was more than a little alarmed when we went down to the pool today only to find out it's closed (!) for the next week. Well, not closed, just closed to regular guests like me for a private function until April 2, which is the remainder of our stay.
I "get" that hotels sometimes need to host private functions. And if it was for a day or two I might understand. But when it's for an entire week? And it wasn't disclosed at time of booking several months ago.
I talked to the front desk. They said we could use the Westin pool. But I didn't book the Westin because we've stayed there before and it wasn't that fabulous. And: what exactly is the point to a hotel in Hawaii without a pool? Why should our kids have to take a hike to get to the pool? (To be precise, a small portion of the kids pool is open. Big whoop.) The pool is fenced off! So you can walk by it and hear other people having fun, but not you.
So, FTers, any suggestions? Am I being unreasonable feeling cheated? Should we just evac to the Fairmont Orchid (I'm Fairmont plat too. And here at the Sheraton there was no room upgrade; Fairmont has guaranteed a suite upgrade if we move. But there are some things in Maui we'd like to do.)
Thanks to all in advance. I look forward to your responses. Which I won't be reading poolside, obviously.
Looking for some advice from the wisdom of the FT SPG community. Staying at the Shearton Maui with kids for the next week on points. Have been plat for years.
Was more than a little alarmed when we went down to the pool today only to find out it's closed (!) for the next week. Well, not closed, just closed to regular guests like me for a private function until April 2, which is the remainder of our stay.
I "get" that hotels sometimes need to host private functions. And if it was for a day or two I might understand. But when it's for an entire week? And it wasn't disclosed at time of booking several months ago.
I talked to the front desk. They said we could use the Westin pool. But I didn't book the Westin because we've stayed there before and it wasn't that fabulous. And: what exactly is the point to a hotel in Hawaii without a pool? Why should our kids have to take a hike to get to the pool? (To be precise, a small portion of the kids pool is open. Big whoop.) The pool is fenced off! So you can walk by it and hear other people having fun, but not you.
So, FTers, any suggestions? Am I being unreasonable feeling cheated? Should we just evac to the Fairmont Orchid (I'm Fairmont plat too. And here at the Sheraton there was no room upgrade; Fairmont has guaranteed a suite upgrade if we move. But there are some things in Maui we'd like to do.)
Thanks to all in advance. I look forward to your responses. Which I won't be reading poolside, obviously.
I would be breaking things at the Sheraton if we had just been told that we wouldn't have access to the pool.
Run, don't walk to the fairmont
Mar 24, 2013, 2:36 pm
#8
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
gather all the other guests that are as angry as you are and crash the pool party!!!
seriously, this is beyond imagination. you really should publicize this as far and wide as possible and this should be taken up to the highest corporate level.
the pool is a fundamental component of a resort hotel.
seriously, this is beyond imagination. you really should publicize this as far and wide as possible and this should be taken up to the highest corporate level.
the pool is a fundamental component of a resort hotel.
Mar 24, 2013, 2:40 pm
#9
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Mar 24, 2013, 2:51 pm
#10
Join Date: Jun 2002
Programs: UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
I live in Honolulu, and I can not believe how the hotel treat other customers like this.
I usually do not like to read compensation threads, but in this case, you should, and move to kealani as soon as possible(I alway prefer Wailea side of Maui anyway).
By the way, the Kealani has only the suite rooms.
I usually do not like to read compensation threads, but in this case, you should, and move to kealani as soon as possible(I alway prefer Wailea side of Maui anyway).
By the way, the Kealani has only the suite rooms.
Mar 24, 2013, 2:56 pm
#11
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
Call the local TV news station and invite them to the pool party 
TW
TW
Mar 24, 2013, 2:56 pm
#12
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
Truly unconscionable... if it was for 4-5 hours for one day that would be ok, but an entire week in Hawaii? You have GOT TO BE KIDDING! I would simply use the pool whenever and for however long I wanted- I am not kidding. Go ahead and try and throw me out.
Mar 24, 2013, 3:11 pm
#13
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
We had a visit from the Hawai'i football team close the pool at the Kauai Sheraton for one night when we were there a couple years ago. Talked to manager and received:
* Breakfast for three for our entire stay at their buffet (we had 5 nights)
* 10,000 SPG points
* Parking fee waived
I would start there and go up. Your situation is way, way, way worse. I feel horrible for you and your family.
* Breakfast for three for our entire stay at their buffet (we had 5 nights)
* 10,000 SPG points
* Parking fee waived
I would start there and go up. Your situation is way, way, way worse. I feel horrible for you and your family.
Mar 24, 2013, 4:01 pm
#14
Suspended
Join Date: Jan 2013
Location: Barcelona
Posts: 3,317
Complain, complain, complain. I'd want the whole stay comped, plus a ton of Starpoints. Maybe even a second stay for free.
Mar 24, 2013, 4:16 pm
#15
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
I'm with the rest of this group that it's completely unacceptable. It's not the same to make you go to another hotel just to use the pool. Also, now the Westin's pools will be overcrowded.
But really, it's one thing to rent out the pool for a private function for a few hours, but not for over a week (and it's not announced on either the hotel's own website or on it's Starwood.com site).
Ask to speak to the GM, if he/she doesn't make you an acceptable compensation offer, run, don't walk, to the Fairmont.
But really, it's one thing to rent out the pool for a private function for a few hours, but not for over a week (and it's not announced on either the hotel's own website or on it's Starwood.com site).
Ask to speak to the GM, if he/she doesn't make you an acceptable compensation offer, run, don't walk, to the Fairmont.