Originally Posted by Starwood Lurker

Send an email to Program Services along with your folios and ask them to post the two rooms at each property as separate stays. [email protected]

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Originally Posted by The_Daddy

...we will see.
daddy

Originally Posted by gohan403

I got six nights giving me 4000 bonus point combined with the ticketmaster promo makes for a nice month at SPG

Originally Posted by The_Daddy

Recently, I have been staying at two property (Westin Palace Madrid and Sheraton Prague) booking two rooms in each hotel.
I/we stayed two nights in Madrid and one night in Prague. If I understand this correctly that should convert in 6 nights on my account (I made both reservations under my name and I paid for everything with my card. Additionally, I made very clear at time of reservation, during check in and at check out to credit nights and points on my account).
After few days I got all the points, but only the three nights for my room.
Have I understood it wrongly or should I be credited nights as well for the second room booked? they should count as eligible nights, right? In both cases I booked and paid standard rates available on SPG website

This is particularly meaningful in this frame because a part the nights missing, I ended up the promotion with 18 nights and the three nights missing means 12.000 points.

Now: I have already spoke by phone more then once with the two property directly (spg coordinator on site) and they both told me they were going to add the missing nights. That has not happened yet. After 4/5 days I have spoke with Platinum concierge. They told me I was entitled for the nights and they were going to press properties to post missing nights.
Nothing has moved.

What do you think should i do at this point to make it happen, assuming I am right with my expectations?
thanks
daddy

Originally Posted by MSPeconomist

You'll only get an additional 10,000 bonus points, not 12,000, for making the twenty nights.

Originally Posted by The_Daddy

ah...thanks. I tought it was 2.000 for the last 4 nights plus a final award of10.000 for completing the promo.
Anyway nothing yet

Originally Posted by Starwood Lurker

Send an email to Program Services along with your folios and ask them to post the two rooms at each property as separate stays. [email protected]

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Originally Posted by The_Daddy

Mr. Sanders,

Program Services has posted the folios as you indicated and now nights shown correctly on my account and apparently in a matter of days the 10.000 points will show up as well, together with 1.000 additional points as courtesy for the inconvenience.

Thanks and regards....from St. Regis Saadiyat Island
daddy