amex spg bonus points not posting...
Feb 1, 2016, 4:43 pm
#16
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I called Amex after charges from several hotels in Asia did not generate the double point bonus on the card.
The agent told me that "not all properties participate in the Amex point bonus" - is that correct?
What should I do to get the extra points posted as Amex have failed so far!
The agent told me that "not all properties participate in the Amex point bonus" - is that correct?
What should I do to get the extra points posted as Amex have failed so far!
My suggestion, since you have already attempted to resolve this with American Express, is to send the details to us at the email address below.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2016, 6:49 pm
#17
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I called Amex after charges from several hotels in Asia did not generate the double point bonus on the card.
The agent told me that "not all properties participate in the Amex point bonus" - is that correct?
What should I do to get the extra points posted as Amex have failed so far!
The agent told me that "not all properties participate in the Amex point bonus" - is that correct?
What should I do to get the extra points posted as Amex have failed so far!
It's much easier for them to lie and get you off the phone instead of doing the research and fixing things. After all AMEX systems would not make a mistake. Chances are the property is processing charges under a name that does not obviously show they are SPG and someone needs to update the list.Do take the Lurkers up on the offer to investigate and maybe an AMEX agent will get some re-training.