Sep 12, 2014, 8:20 am
Last edit by: MDtR-Chicago
Direct Retention number is following.... 1-800-452-3945 (better success in getting a bonus points)
SPG Personal
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9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements ^ $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
6/08/2017 - $15k spend annually and was offered either $100 statement credit or 10k points. Took the points
6/13/2017 - Had card for 14 years. Low spend due to using Chase Reserve. No offers told me pay or cancel. No product change available. UPDATE: Called for past 2 days. Nada. Cancelled. bye bye AmEx, Hello CSR.
6/30/2017 - First anniversary, little spend on the card but a significant portfolio of Amex cards. 10k points.
7/14/17 - spent 20k, got 7k points with $1500 spend in 3 months required. Accepted. Last year got nada but had spent very little.
7/21/17 - Spouse's card; <$3,000 spend in 3rd year; she called in to cancel, they offered $100 credit (no strings); she is keeping the card
8/24/17 - Little spend, usually on Amex offers only. Most spend goes to Biz version. No offers available. Kept the card since I make up for the AF on Amex offers.
9/16/2017 - $20K per year; $50 credit or 10,000 points for $2K spend in 3 months - took latter
9/16/2017 - $6k/yr. 7 yrs holding card. $100 credit no strings. Accepted. Calendar reminder set to cancel next year.
9/18/2017 30 year Amex history, $34K spend, offered and took $95 credit
10/1/2017 13 years with this card, min annual spend for last 2 years, no offer so moved cl to DL Plat AMEX and closed SPG.
10/3/2017 12 year amex history, probably 6 with SPG card, $15-20K annual spend. Annual fee hit account back in June but forgot to call until today. Offered 7K bonus points for $1000 in spend over 90 days. Accepted
10/10/2017 Offered 10K SPG points for $3k spend over 3 months. Offer accepted!
10/13/2017 Offered 10K SPG points for $3k spend over 3 months. Original offer by SPG and Accepted. Took me less than 5 minutes.
10/26/17 Offered $100 credit for $2500 spend in next three months and declined! Fee isn't until early January so didn't have much leverage. Said if you offer me a point deal I'd commit to the spend, but no dice. Will call back when annual fee hits.
12/22/17 30-year member. $10k spend. Offered $100 credit for $2k spend in 3 months or 10k SPG points for $3k spend in 3 months.
1/17/18: Personal Card. Offered 7000 SPG points for $1,500 spend in 3 months. Took offer.
SPG Personal
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9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements ^ $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
6/08/2017 - $15k spend annually and was offered either $100 statement credit or 10k points. Took the points
6/13/2017 - Had card for 14 years. Low spend due to using Chase Reserve. No offers told me pay or cancel. No product change available. UPDATE: Called for past 2 days. Nada. Cancelled. bye bye AmEx, Hello CSR.
6/30/2017 - First anniversary, little spend on the card but a significant portfolio of Amex cards. 10k points.
7/14/17 - spent 20k, got 7k points with $1500 spend in 3 months required. Accepted. Last year got nada but had spent very little.
7/21/17 - Spouse's card; <$3,000 spend in 3rd year; she called in to cancel, they offered $100 credit (no strings); she is keeping the card
8/24/17 - Little spend, usually on Amex offers only. Most spend goes to Biz version. No offers available. Kept the card since I make up for the AF on Amex offers.
9/16/2017 - $20K per year; $50 credit or 10,000 points for $2K spend in 3 months - took latter
9/16/2017 - $6k/yr. 7 yrs holding card. $100 credit no strings. Accepted. Calendar reminder set to cancel next year.
9/18/2017 30 year Amex history, $34K spend, offered and took $95 credit
10/1/2017 13 years with this card, min annual spend for last 2 years, no offer so moved cl to DL Plat AMEX and closed SPG.
10/3/2017 12 year amex history, probably 6 with SPG card, $15-20K annual spend. Annual fee hit account back in June but forgot to call until today. Offered 7K bonus points for $1000 in spend over 90 days. Accepted
10/10/2017 Offered 10K SPG points for $3k spend over 3 months. Offer accepted!
10/13/2017 Offered 10K SPG points for $3k spend over 3 months. Original offer by SPG and Accepted. Took me less than 5 minutes.
10/26/17 Offered $100 credit for $2500 spend in next three months and declined! Fee isn't until early January so didn't have much leverage. Said if you offer me a point deal I'd commit to the spend, but no dice. Will call back when annual fee hits.
12/22/17 30-year member. $10k spend. Offered $100 credit for $2k spend in 3 months or 10k SPG points for $3k spend in 3 months.
1/17/18: Personal Card. Offered 7000 SPG points for $1,500 spend in 3 months. Took offer.
2/23/2018: 7k points for 1k spend in 90 days. 7.5k annual spend
3/27/2018: 7k points for 1k spend in 90 days. Took offer.
3/30/2018: no retention offer. Got 10k last year, minimal spend since then. Would not allow product change.
4/13/2018: 7k points for $1.5k spend in 3 months
4/20/2018: 7k points for $1k Spend in 1 month. Accepted.
4/26/2018: 7k points for $500 spend in 1 month. Accepted.
4/28/2018: 10k points for $1k spend in 1 month. Accepted.
5/1/2018: 40$ to offset annual fee. Accepted
5/6/2018: 7k points for $500 spend in 1 month. Rejected.
5/9/2018: 7K points for $500 spend in 1 month. Accepted. ($15K spend in 2017)
5/22/2018: 7k points for $500 spend in 1 month. Accepted. First renewal, ~$6k on card over first year, no activity for 4 months.
6/8/2018: 7k points for $500 spend in 1 month. Accepted.
7/25/18: $100 statement credit after $2500 spend in 3 months. Accepted.
7/30/18: $75 statement credit after $2000 spend in 3 months. Accepted.
8/24/18: Offered $100 statement credit after $2500 spend or 30k points after $3000 spend in 3 months. Took the points.
9/4/18: 20k points for $2k in 3mo offer Received and accepted.
9/6/18: $75 statement credit or 20K points after $2K spend, took the points.
9/20/18: $95 fee waived, no other offers - accepted
1/31/19: $75 statement credit or 20K points after $2K spend, took the points.
2/1/19 No offer, not even Af waiver for the first time since I've had the card.
4/3/19: No offer
4/3/19: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/1/2019: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/18/2019: 20k points after $2k spend in 3 months
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SPG Business
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1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
7/21/17 - ~$10k spend. No offers, keeping card since I have the $65 AF still.
7/21/17 - ~$150k spend. Took $50 credit.
8/23/17 - ~$30k spend. Offered $25 credit off of $65 AF. Accepted.
8/30/17: Virtually no spend. No offers. Kept card because of the lounge access benefit.
10/2/17- ~10k Spend. Offered $25 Statement Credit.
10/14/17 - $30K+ spend. No offers. Rep mentioned $25 credit in 2016 is the reason. Canceled card.
10/23/17: Second annual fee posted October 1; paid first year AF in 2016 without requesting a retention offer; ~$10K spend; received $25 statement credit offer; no points offers available
12/22/17 - ~10k Spend. Offered $25 Statement Credit. Rep mentioned no points offer avail, only the $25 statement credit.
4/13/17 - Basically no spend other than what was needed on card open. Overall AmEx member for 18 years, but this card for only one. Offered 10k points for no spend. Took it.
3/13/2018: Offered 10,000 SPG points & accepted. Pts will be posted in 8-12 weeks. Didn't ask for further offers. Card since 2013. $80k spending in 2017, annual fee was charged in September. Last yr received $95 credit.
4/12/2018: 2nd call. Offered 5K SPG points, no minimum spend. No further offers. Accepted. ~20K spend in 2017. Last year no offers, multiple calls.
4/18/2018: AF posted 4/17. 1st call no offer, ~100K spend in first year.
4/26/2018. AF just posted. Essentially no spend over last year. Offered 10K points with no spending requirement. Accepted.
4/27/2018: AF posted 4/26. $8k spend in past year. No offer on first call 4/27. Plan to call again in 2 and 4 weeks (then cancel); will update wiki with results.
4/28/2018: AF Posted 4/13. Minimal spend beyond what was needed to get new account bonus. No offer, card cancelled.
4/28/2018: AF date in Aug; ~40k annual spend (all SPG hotels); offered 5k starpoints + another 5k after 2k in spend within 30 days (Total 10K for 2k spend); accepted, will re-evaluate in Aug
4/28/20218: AF posted 4/17. just called...no offer, closed the card to free up one Amex slot for applying for other cards.
4/30/2018: 10k no requirements
4/30/2018: AF posted 4/20/18, first renewal. Spent $43K in last 12 months. No offer.
5/4/2018 First renewal, minimum spend, no offer.
8/2/2018: AF posted 7/16, ~$10k spend past year, no offer.
8/3/2018: AF posted in July, offered 20,000 starpoints for $2000 in spend in 3 months.
10/11/18: AF posted 9/16, pays today (10/11). Spent $793 YTD in 2018. No offer. Closed card. Had been open for 5 years.
10/12/18: AF in January, Offered 10k immediately with a further 20k points after spending $6,000. Kept card open.
12/18/18: AF in any day now. Called twice and each time was offered nothing.
1/11/19: AF on Dec 26, called and nothing was offered, closed the card.
5/18/2019: 5k points now plus 10k points after $1k spend in 3 months
3/27/2018: 7k points for 1k spend in 90 days. Took offer.
3/30/2018: no retention offer. Got 10k last year, minimal spend since then. Would not allow product change.
4/13/2018: 7k points for $1.5k spend in 3 months
4/20/2018: 7k points for $1k Spend in 1 month. Accepted.
4/26/2018: 7k points for $500 spend in 1 month. Accepted.
4/28/2018: 10k points for $1k spend in 1 month. Accepted.
5/1/2018: 40$ to offset annual fee. Accepted
5/6/2018: 7k points for $500 spend in 1 month. Rejected.
5/9/2018: 7K points for $500 spend in 1 month. Accepted. ($15K spend in 2017)
5/22/2018: 7k points for $500 spend in 1 month. Accepted. First renewal, ~$6k on card over first year, no activity for 4 months.
6/8/2018: 7k points for $500 spend in 1 month. Accepted.
7/25/18: $100 statement credit after $2500 spend in 3 months. Accepted.
7/30/18: $75 statement credit after $2000 spend in 3 months. Accepted.
8/24/18: Offered $100 statement credit after $2500 spend or 30k points after $3000 spend in 3 months. Took the points.
9/4/18: 20k points for $2k in 3mo offer Received and accepted.
9/6/18: $75 statement credit or 20K points after $2K spend, took the points.
9/20/18: $95 fee waived, no other offers - accepted
1/31/19: $75 statement credit or 20K points after $2K spend, took the points.
2/1/19 No offer, not even Af waiver for the first time since I've had the card.
4/3/19: No offer
4/3/19: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/1/2019: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/18/2019: 20k points after $2k spend in 3 months
--------------
SPG Business
---------------
1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
7/21/17 - ~$10k spend. No offers, keeping card since I have the $65 AF still.
7/21/17 - ~$150k spend. Took $50 credit.
8/23/17 - ~$30k spend. Offered $25 credit off of $65 AF. Accepted.
8/30/17: Virtually no spend. No offers. Kept card because of the lounge access benefit.
10/2/17- ~10k Spend. Offered $25 Statement Credit.
10/14/17 - $30K+ spend. No offers. Rep mentioned $25 credit in 2016 is the reason. Canceled card.
10/23/17: Second annual fee posted October 1; paid first year AF in 2016 without requesting a retention offer; ~$10K spend; received $25 statement credit offer; no points offers available
12/22/17 - ~10k Spend. Offered $25 Statement Credit. Rep mentioned no points offer avail, only the $25 statement credit.
4/13/17 - Basically no spend other than what was needed on card open. Overall AmEx member for 18 years, but this card for only one. Offered 10k points for no spend. Took it.
3/13/2018: Offered 10,000 SPG points & accepted. Pts will be posted in 8-12 weeks. Didn't ask for further offers. Card since 2013. $80k spending in 2017, annual fee was charged in September. Last yr received $95 credit.
4/12/2018: 2nd call. Offered 5K SPG points, no minimum spend. No further offers. Accepted. ~20K spend in 2017. Last year no offers, multiple calls.
4/18/2018: AF posted 4/17. 1st call no offer, ~100K spend in first year.
4/26/2018. AF just posted. Essentially no spend over last year. Offered 10K points with no spending requirement. Accepted.
4/27/2018: AF posted 4/26. $8k spend in past year. No offer on first call 4/27. Plan to call again in 2 and 4 weeks (then cancel); will update wiki with results.
4/28/2018: AF Posted 4/13. Minimal spend beyond what was needed to get new account bonus. No offer, card cancelled.
4/28/2018: AF date in Aug; ~40k annual spend (all SPG hotels); offered 5k starpoints + another 5k after 2k in spend within 30 days (Total 10K for 2k spend); accepted, will re-evaluate in Aug
4/28/20218: AF posted 4/17. just called...no offer, closed the card to free up one Amex slot for applying for other cards.
4/30/2018: 10k no requirements
4/30/2018: AF posted 4/20/18, first renewal. Spent $43K in last 12 months. No offer.
5/4/2018 First renewal, minimum spend, no offer.
8/2/2018: AF posted 7/16, ~$10k spend past year, no offer.
8/3/2018: AF posted in July, offered 20,000 starpoints for $2000 in spend in 3 months.
10/11/18: AF posted 9/16, pays today (10/11). Spent $793 YTD in 2018. No offer. Closed card. Had been open for 5 years.
10/12/18: AF in January, Offered 10k immediately with a further 20k points after spending $6,000. Kept card open.
12/18/18: AF in any day now. Called twice and each time was offered nothing.
1/11/19: AF on Dec 26, called and nothing was offered, closed the card.
5/18/2019: 5k points now plus 10k points after $1k spend in 3 months
Annual fee retention bonus for Starwood Amex Card (Pre-May, 2019)
Aug 26, 2011, 1:06 pm
#136
Original Member
Join Date: May 1998
Location: Tacoma, WA, USA
Posts: 639
It never occurred to me to ask them. I figured, $65 a year for the thousands I save in a good deal. After reading the thread, I thought I'd give it a try this year. I SM'd them, asked nicely as suggested, charge over 100K a year and have been a AmEx member for 25 years. That got me a $65 statement credit. Oh, also got a response back in about 2 hours.
Aug 26, 2011, 9:40 pm
#137
Join Date: Oct 2009
Location: IAH
Posts: 207
Sent an SM spent around 22k last year and gave me 3k points.AMEX is awesome!!!can't ask for more..
Aug 27, 2011, 10:42 am
#138
Join Date: Apr 2001
Posts: 1,473
Absolutely we cannot waive the fee, nor do we offer Starpoints!
Just got off the phone with a personable rep who claimed that it was absolutely impossible for Amex to waive the $65 fee, and stated this was never done under any circumstance (obviously he never reads FT).
At my request, I was transfered to a supervisor who took an even harder line. He stated emphatically that fee waivers are never given out nor bonus Starpoints. When I mentioned that other "friends" got relief, he wanted to know who they were so he could review their account.
After that bit of absurdity, I ended the call and sent an email requesting relief.
As a data point, I've had this card since 1996 and spend thousands each year with this card. This is not a churn and burn card.
So loyalty and good spending is not always recognized.
I will cancel this card if a more positive reply is not received.
At my request, I was transfered to a supervisor who took an even harder line. He stated emphatically that fee waivers are never given out nor bonus Starpoints. When I mentioned that other "friends" got relief, he wanted to know who they were so he could review their account.
After that bit of absurdity, I ended the call and sent an email requesting relief.
As a data point, I've had this card since 1996 and spend thousands each year with this card. This is not a churn and burn card.
So loyalty and good spending is not always recognized.
I will cancel this card if a more positive reply is not received.
Aug 27, 2011, 11:34 am
#139
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Just got off the phone with a personable rep who claimed that it was absolutely impossible for Amex to waive the $65 fee, and stated this was never done under any circumstance (obviously he never reads FT).
At my request, I was transfered to a supervisor who took an even harder line. He stated emphatically that fee waivers are never given out nor bonus Starpoints. When I mentioned that other "friends" got relief, he wanted to know who they were so he could review their account.
After that bit of absurdity, I ended the call and sent an email requesting relief.
As a data point, I've had this card since 1996 and spend thousands each year with this card. This is not a churn and burn card.
So loyalty and good spending is not always recognized.
I will cancel this card if a more positive reply is not received.
At my request, I was transfered to a supervisor who took an even harder line. He stated emphatically that fee waivers are never given out nor bonus Starpoints. When I mentioned that other "friends" got relief, he wanted to know who they were so he could review their account.
After that bit of absurdity, I ended the call and sent an email requesting relief.
As a data point, I've had this card since 1996 and spend thousands each year with this card. This is not a churn and burn card.
So loyalty and good spending is not always recognized.
I will cancel this card if a more positive reply is not received.
I once called in about a problem and the agent I spoke with assured me there was no such problem with their system. I asked to speak with a supervisor and was told SHE was a supervisor. Not letting up, she put me on hold to consult with someone. When she came back, she appoligized and said she's just back from maternity leave and had not caught up on her memos. Ooops.
Aug 27, 2011, 3:31 pm
#140
Join Date: Apr 2001
Posts: 1,473
It is a shame there is not a collective "brain" that knows what everyone else is doing, or understands the good to be had by providing good customer service. As mentioned time and time again on FT, YMMV and if you don't get the answer you like, politely hang up and call back in.
Thank you for writing in.
I wish I could, however, we cannot waive your Annual Membership Fee at this time.
This fee supports a variety of benefits and services on your account. You can visit http://www.americanexpress.com/benefits for an overview of these valuable benefits. We value your membership and hope you enjoy all your Card has to offer.
I hope this information has been useful.
Please allow me to personally express our sincere appreciation for your many years of Cardmember loyalty. We have valued your membership since 1996 and if there is any other way I can assist you, please feel free to respond.
__
I've sent a followup reply suggesting Starpoints.
I'm certainly curious as to why AX is so inconsistent.
Aug 27, 2011, 3:41 pm
#141
Join Date: Sep 2009
Programs: AA EXP
Posts: 105
Only had 15K-20K of spending on card...was given $25 credit via the retention department. Only had to make 1 phone call but was transferred to the retention department.
Aug 28, 2011, 7:22 am
#142
Join Date: Apr 2001
Posts: 1,473
Good thing there's FT to set things straight
After one phone call speaking to two persons + one email and followup email, this is the reply from AX:
__
Thank you for writing in again.
I have once again checked your Starwood Preferred Guest Card account and see that the Annual Membership Fee was free for the first year.
[Globehopper comment: Well yes, as there was no annual fee when the SPG AX card was first introduced (when I first became an SPG AX cardholder).]
I would also like to inform that there has never been an offer of one time annual fee waiver and/or up to 10,000 StarPoints because of the increased annual fee.
Sure enough, you have been a loyal Cardmember. I am therefore crediting your account with 5,000 Bonus StarPoints. These 5,000 StarPoints will be transferred to your Starwood Preferred Guest (SPG) account number XXX within 3-5 business days.
I hope I have addressed your concerns appropriately and I appreciate the opportunity to be of service.
----
Without the power (and encouragement) of FT members, those AX folks would have you believe retention bonuses are a figment of one's imagination.
Nicer outcome, but in my opinion a somewhat grudging reply.
__
Thank you for writing in again.
I have once again checked your Starwood Preferred Guest Card account and see that the Annual Membership Fee was free for the first year.
[Globehopper comment: Well yes, as there was no annual fee when the SPG AX card was first introduced (when I first became an SPG AX cardholder).]
I would also like to inform that there has never been an offer of one time annual fee waiver and/or up to 10,000 StarPoints because of the increased annual fee.
Sure enough, you have been a loyal Cardmember. I am therefore crediting your account with 5,000 Bonus StarPoints. These 5,000 StarPoints will be transferred to your Starwood Preferred Guest (SPG) account number XXX within 3-5 business days.
I hope I have addressed your concerns appropriately and I appreciate the opportunity to be of service.
----
Without the power (and encouragement) of FT members, those AX folks would have you believe retention bonuses are a figment of one's imagination.
Nicer outcome, but in my opinion a somewhat grudging reply.
Sep 1, 2011, 1:06 pm
#143
Join Date: Oct 2009
Programs: SPG Gold, Hyatt Platinum
Posts: 196
Called today about my 2 year old card coming up for an annual fee next month. Spending was heavy the first 6 months of this membership year but has tapered off lately due to trying to meet minimum spend on other new cards. I was initially offered a $50 statement credit.. which is alright, but then I asked about a points option and was offered 5,000. Easy decision to take the points.
Sep 1, 2011, 9:01 pm
#144
Join Date: May 2004
Programs: AA lifetime platinum, Jet Blue Mosaic
Posts: 438
I called to request waiver of $65 annual fee. First year fee was fee ($45) ws waived. Spent over $30K in first year. Was offered $20 or 2000 SPG points.
Declined offer and cancelled card. I don't stay at Starwood Hotels. I fly AA almost exclusively (Jet Blue once in a while) and am participating in program getting 1.5 miles per $ spent.
The Amex representative stated that they do not waive annual fee. When I pointed out that I had read of many such waivers on various blogs, he responded that I shouldn't believe everything that I read.
Declined offer and cancelled card. I don't stay at Starwood Hotels. I fly AA almost exclusively (Jet Blue once in a while) and am participating in program getting 1.5 miles per $ spent.
The Amex representative stated that they do not waive annual fee. When I pointed out that I had read of many such waivers on various blogs, he responded that I shouldn't believe everything that I read.
Last edited by kayjay; Sep 1, 2011 at 9:02 pm Reason: typo
Sep 1, 2011, 9:33 pm
#145
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Not even 2K point offer. I cancelled. I have SPG Amex since launch and charges $30K+ per year.
Sep 2, 2011, 12:36 am
#146
Join Date: Mar 2002
Location: SJC
Programs: AS MVP
Posts: 2,117
I think the retention bonus has to do with the large group of people who signed up last year during the 30k promo. Back then, they listed the annual fee as $45. The fee went up within a year and they're doing this to calm people down.
Sep 2, 2011, 6:46 am
#147
Join Date: Aug 2005
Posts: 730
I called to ask to waive the fee and was offered only 1000 points, so I cancelled the card.
Sep 2, 2011, 7:14 am
#148
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Sep 2, 2011, 11:06 am
#149
Join Date: Oct 2008
Posts: 47
was offered 1000 points - take it or leave it-- I LEFT!
Sep 2, 2011, 3:46 pm
#150
Join Date: Jul 2011
Posts: 55
You held the SPG Amex for over 10 years, earning a minimum of $600 worth of points each year, have been paying an annual fee, and now cancelled because they wont offer you $40 worth of points? Hmmmm