Starwood AMEX - "rewritten" Cardmember Agreement, and cause for concern
Dec 6, 2010, 4:15 pm
#1
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Join Date: Oct 2000
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Starwood AMEX - "rewritten" Cardmember Agreement, and cause for concern
My most recent statement (regular card - not a Business card) came in a large envelope, and it included an 11 page "rewritten" Cardmember Agreement.
It all seems to be pretty standard stuff in the agreement, but one part of the Supplement causes some concern.
It states "You will only receive rewards for eligible purchases for personal, family or household use."
Does that mean that the purchases must be for personal, family or househould use? No business charges?
Or, the rewards are intended for personal, family or household use?
I'm not calling AMEX on this for a few reasons:
1) It may not be fair of me, but I expect the CSR will have no clue what I'm talking about, OR that the answer I receive will not be informed.
2) I don't really want to give AMEX a reason to mark my account, as I DO put business charges on this card, and I enjoy the Starpoints I earn by doing so.
Aloha
It all seems to be pretty standard stuff in the agreement, but one part of the Supplement causes some concern.
It states "You will only receive rewards for eligible purchases for personal, family or household use."
Does that mean that the purchases must be for personal, family or househould use? No business charges?
Or, the rewards are intended for personal, family or household use?
I'm not calling AMEX on this for a few reasons:
1) It may not be fair of me, but I expect the CSR will have no clue what I'm talking about, OR that the answer I receive will not be informed.
2) I don't really want to give AMEX a reason to mark my account, as I DO put business charges on this card, and I enjoy the Starpoints I earn by doing so.
Aloha
Last edited by clublounger; Dec 6, 2010 at 4:16 pm Reason: clarification
Dec 6, 2010, 4:39 pm
#2
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They have no way to determine the purpose of any charge.
Dec 6, 2010, 9:23 pm
#3
Join Date: Apr 2010
Posts: 1,546
At first I found the length of the new agreement quite frightening. 10 pages (page 4/11 was "intentionally left blank") is a lot to deal with. After further consideration, I really appreciate that they gave us 10 full-sized pages with readable type. I'm used to the quad-fold pamphlets with 6-point font.
I don't know how many of these changes were Amex's initiative vs. CARD act, but the larger type and section headings really make the agreement much more readable.
I don't know how many of these changes were Amex's initiative vs. CARD act, but the larger type and section headings really make the agreement much more readable.
Dec 6, 2010, 10:22 pm
#4
Join Date: Apr 2010
Location: Japan
Programs: SPG>P & STARWOOD Privilege
Posts: 207
At first I found the length of the new agreement quite frightening. 10 pages (page 4/11 was "intentionally left blank") is a lot to deal with. After further consideration, I really appreciate that they gave us 10 full-sized pages with readable type. I'm used to the quad-fold pamphlets with 6-point font.
I don't know how many of these changes were Amex's initiative vs. CARD act, but the larger type and section headings really make the agreement much more readable.
I don't know how many of these changes were Amex's initiative vs. CARD act, but the larger type and section headings really make the agreement much more readable.